Fowler Jeep of Boulder - Service Center

I needed an oil change and my tires rotated plus I had a leak in one tire. I called 10 times during a whole week and asked them to call me back to see if I needed to schedule appointment or if I could just leak in one tire. I called 10 times during a whole week and asked them to call me back to see if I needed to schedule appointment or if I could just bring it in. They never called back I had to finally call the sales department to get someone to call me back at the dealership. Terrible service service since the dealership changed hands. More

Was GREAT when it was Pollard, but now that Fowler has taken over and the good employees have left. not so much. Vehicle went in for repairs but found many new damaged things after the repair. They talk a taken over and the good employees have left. not so much. Vehicle went in for repairs but found many new damaged things after the repair. They talk a good game, "Sorry, we'll make it right," but continually drop the ball. They dont really want to make it right. Go somewhere else, they only want your money. More

They wrecked my vehicle and refuse to pay for the damage even though I have it in writing that they would repair. Turn and Burn. I bought my vehicle in February of 2019 from Pollard Jeep in Boulder, CO. even though I have it in writing that they would repair. Turn and Burn. I bought my vehicle in February of 2019 from Pollard Jeep in Boulder, CO. This was my first mistake. I had to make a separate payment two weeks after the purchase date. I called to give them my debit card info and thought all was well. The lady called me back several days later stating that she had wrote it on a piece of paper and somehow lost my credit card information and needed it again. She lost sensitive information. So I gave it to her again. A month down the road I go to license my car and pay for tags and title but the dmv could not find the info. Pollard had never sent it in because they never processed the payment. I had to buy an extension on my temp tags. I go in to make the payment (for the 3rd time) so I could register my car. There was a recall that needed to be attended to. In the process of fixing the recall they put a 2 inch scratch on the leather of the console which is what was being fixed. I had to bring it back in another day so they could order the part. By then, the electrical on my visor had just fallen out due to broken clips so I had them repair that as well. Minutes after driving off the visor fell out again. I bring it back this last time to have the visor fixed again and a complimentary detailing that came with the purchase of the vehicle. I was told to drop it off at 11am and it would be done by 5pm. I dropped it off at 11am and called at 530pm just before they closed to see the status. They hadnt even started. My vehicle sat there the entire day with no progress and they didnt bother to call to state that our car was going to be there over night (for a detailing). I told them Id be there in 15 min to pick up my vehicle and that I wanted a detailed list of what had been done in the 6-7 hours it had been there. They tried to do a quick wash of the outside of the vehicle while I was on my way to make it seem like they had done something. They pulled it up next to me dripping wet. While doing the quick wash, they put circular scratches all over the paint on the body and somehow ran the back fender into something and notched it up very badly causing thousands in damage. I hadnt noticed at this point because it was dark already. They offered to give us a loaner for the night so they could finish the work the next day. The next day they call us around 5:30pm (already dark at this point) to go pick up our vehicle. I thought this was fishy so I checked the inside/outside of my vehicle before leaving the lot. This is when I noticed the damage. I reported the damage to the manager before leaving the lot. He wants me to bring it in again in a couple of days for repairs and states that it is not going to be back up to 100% but theyll see what they can do. This car is less than a year old off the lot with me being the 1st owner. It has been damaged by the people we bought it from and theyre telling me that they'll see what they can do. I have filed a complaint with Jeep corporate, the Attorney General, the Colorado Auto Dealers Association, and I have also filed a police report. I'm just hoping to save anyone else from their incompetence. They've made what should be a milestone in ones life into a complete nightmare. Update: Refused to fix the damage all together. I filed a lawsuit and am waiting for the papers to be served. More

Great service, bad follow up They do great work but the service advisor was terrible about calling back. Usually had to call 2 or 3 times to finally find out what’s going on. They do great work but the service advisor was terrible about calling back. Usually had to call 2 or 3 times to finally find out what’s going on. More

Very Kind and Efficient When I got there they said there was a bay down and I would have to wait an hour before getting in. The place was so comfortable that the time waitin When I got there they said there was a bay down and I would have to wait an hour before getting in. The place was so comfortable that the time waiting didn't even seem like an hour. Shelby talked to me on the phone to explain my free visits included with our purchase, and I was fortunate enough to deal with her at the dealership. She was so sweet and explained everything so professionally. Everyone there was very nice and helpful. My experience was great! More

Not overcharged - I needed some software checked on my Grand Cherokee and thought I would have to pay about $270. for the work. Turned out that I didn't need any work, I needed some software checked on my Grand Cherokee and thought I would have to pay about $270. for the work. Turned out that I didn't need any work, and they wouldn't charge me for checking. Yippee! Always the very best service peeps - for almost twenty years. One of the main reasons I continue to be a customer of Pollard. More

Service I worked with Mike to have my issue resolved. Very good service. I would recommend Pollard Jeep for maintenance and service. Mike Guida was very re I worked with Mike to have my issue resolved. Very good service. I would recommend Pollard Jeep for maintenance and service. Mike Guida was very responsive and helpful. More

Fast and efficient check in for service from Cecilia I appreciate good customer service and it is getting harder and harder to get it now days. And I have received it the last three times I have dealt w I appreciate good customer service and it is getting harder and harder to get it now days. And I have received it the last three times I have dealt with Pollard. Either buying my new Jeep Trailhawk for having it serviced. More