Fowler Honda of Longmont - Service Center

Trust all of the bad reviews. After going to the service department since 2020 for all of my major repairs, I will not be back. Between the poor communication, unprofessionali After going to the service department since 2020 for all of my major repairs, I will not be back. Between the poor communication, unprofessionalism, and causing an oil leak, they definitely leave a lot to be desired. More

I highly reccomend this dealership. They went above and beyond to be sure I recieved top notch service. They went above and beyond to be sure I recieved top notch service. More

I was told it would take one hour to get transmission fluid flushed when I dropped off vehicle. I took 2 hrs!! There is no excuse for that delay. fluid flushed when I dropped off vehicle. I took 2 hrs!! There is no excuse for that delay. More

The sales and service departments were very friendly helpful and knowledgeable. They really went above and beyond for me. I would highly recommend Fowler Honda to my friends and family. helpful and knowledgeable. They really went above and beyond for me. I would highly recommend Fowler Honda to my friends and family. More

Between 2004 and 2017, we purchased or had delivered (via Honda employee purchase), four Hondas with Frontier (now, unfortunately, Fowler) Honda. We had many service visits with Frontier and were always trea Honda employee purchase), four Hondas with Frontier (now, unfortunately, Fowler) Honda. We had many service visits with Frontier and were always treated fairly. Our two experiences with Fowler Honda gives us little confidence that future vehicle purchases or service appointments can be trusted. Here's a list of our concerns. In April 2021, we had Fowler change our oil. Even though we asked that the tires not be rotated, we were charged for it anyway. During that visit, we were told, and the paperwork indicated that the CR-V's battery was failing and should be replaced. Since April 2021, we monitored the starting performance of the CR-V and decided to NOT replace the battery. When we had Fowler change the CR-V's oil on January 13, 2022, the report indicated the same battery was fine. Okay, we're not a battery experts, but we really do not think batteries get better with age. How can Fowler press us to replace the battery in April 2021 (warmer month), and then tell us it is fine in January 2022? When checking in for our January 13, 2022 appointment, we presented a 10% off oil change coupon to the service representative. He took the coupon and left us with the impression that it would be applied to the bill. Along with the oil change (again, we requested no tire rotation) and one minor interior plastic cover that was loose, it took two hours for an "Express Oil & Filter Change." My text to Diego for a status went unanswered. Yes, we should have checked the bill more closely before signing, but the 10% off coupon was not applied. Yes, we probably could trek back to Fowler to get our $6 back, but, really? Lastly, and certainly not completely in Fowler's control, we actually wanted to test drive a CR-V hybrid during the service appointment. However, no inventory and no offers of help from sales made the two-hour wait seem longer. These concerns were sent to the Service and Sales Managers. I have not received contact from either. We will be taking our Honda business elsewhere. More

There were numerous things that went wrong with this experience. We called in to schedule the transmission and rear differential fluid change and noted the specific maintenance miner number displaye experience. We called in to schedule the transmission and rear differential fluid change and noted the specific maintenance miner number displayed in our vehicle for their reference. We informed them that part of the noted maintenance minder included engine oil/filter change and an air filter change but that we had already done this, and it was not needed. The first issue occurred when the vehicle was dropped off and we were informed that we were scheduled for an engine oil/filter and air filter change. We quickly got this corrected and were given a reasonable estimate for the correct work and a time estimate of about four hours. While we were waiting for the work to be done, we were contacted to inform us that the initial estimate was in error due to our vehicle having a nine-speed transmission and the new cost would be nearly twice the original estimate due to the extra labor involved. We were already committed and didn’t have time to back out this late so agreed to move forward. To add to our frustration, they were calling a number associated with our account but not the one that was left when the vehicle was dropped off (a mobile number), adding large delays between them contacting us and us getting back in touch with them. We were called after two hours had passed since dropping the car off to be informed that the work was done. Upon arriving to pick up our vehicle and getting the final bill, the total was almost $100 above even the higher, second estimate we received. This didn’t make sense as the extra cost was supposed to be due to the extra labor, but the work was completed in half the time expected. Maybe this was due to lower overall volume in the garage, but this was neve explained. We asked to speak to a manager about price difference and were told that one was not available but would get back to us. We did not hear from a manager so called in the next day and were again told that one was not available, and we would be contacted the next day. We gave them two days after this attempt before calling in again and getting the same story. To date, we still have not heard from a manager but have been contacted multiple times about scheduling additional services. We will absolutely not be going back and would recommend others avoid them if at all possible. More

Since the change to Fowler, each interaction with the Service Department has been negative. The one time I actually got an appointment, they over-charged me & did not honor coupon from Frontier Honda (pr Service Department has been negative. The one time I actually got an appointment, they over-charged me & did not honor coupon from Frontier Honda (previous owner). Since then, my requests are never responded to. More

Took good care of me. They did a good job .they got me right in. I certainly appreciated that. Nice customer waiting room. Good coffee. The cashier was also very helpful They did a good job .they got me right in. I certainly appreciated that. Nice customer waiting room. Good coffee. The cashier was also very helpful. More

Satisfied customer of Frontier Honda Every one that I have dealt with at Frontier Honda has been polite and helpful. Never had a problem with service and repairs. I am a satisfied custo Every one that I have dealt with at Frontier Honda has been polite and helpful. Never had a problem with service and repairs. I am a satisfied customer of Frontier Honda. More