Fowler Honda

Do NOT take your car to Fowler Honda for service if you value your time and money. I don't like to write negative reviews, but I gave these guys EVERY opportunity to mitigate the situation and they DO NOT value your time and money. I don't like to write negative reviews, but I gave these guys EVERY opportunity to mitigate the situation and they DO NOT CARE. I took my CRV in for service to have the oil change and the 27 point inspection done. Well they said the car looked great and that there was just a small drip in the oil pan that they should fix. I said great, let's do that and paid them $500 to fix my car. When I got the car back it was UNDRIVABLE. Apparently they had damaged the struts while the car was on the lift so it was like trying to drive an amusement park ride. It felt like the car was going to come off the wheels! Well, after telling me that this sometimes happened on some of the older models when they were put on the lift (you know this and don't try to prevent this from happening?), they said they would take a look and have the manager call me on Monday. No call monday, no call tuesday. My fiance called on Tuesday afternoon for a status update and they said they were still trying to figure out how it happened. No call wednesday, no call thursday! It had been a week at this point and when my fiance called back they said that they found a small leak in the rear strut that caused the problem and it was pre-existing before we brought the car in (so even though the car drove perfectly when I brought it and now could not be driven safely) I could pay them $715 to fix it with non-Honda parts or $850 to fix it with Honda parts. As you can imagine I was not happy and should have had my car towed to Hibdon at this point. But since I still had not spoken to the manager, I decided to tell him about my experience just in case the service representative happened to be an outlier. The manager told me that he understood that I had not been treated the way they like to treat customers and that they would throw in new struts on the front for free if I would pay the $850. (Since Hibdon would have done all 4 for a non-discounted price of $900, you can see what a generous offer this was). But I like to give people the benefit of the doubt so for some reason I agreed. Another week goes by and the manager calls to tell me that they are having trouble getting the parts but that it should be early next week. ANOTHER week goes by and so I call and he says parts are here, when do you want to do the work? I request that it be done that day (it had been 3 weeks at that point). When I pick up my car and pay the $900 (because the $850 quote didn't include tax), I specifically ask before I sign my credit card slip, "So it's been driven this time and it works?" "Oh yeah," the original service guy Rob says, "It runs great now." So I take my car and when I get to main street I hear a noise under the front drivers side wheel. Once again, I take the car back and have one of the techs ride with me - he can hear it, he says, let them take a look. So I sit and wait for an hour before Rob tells me that it is another wear and tear issue that happened before they got the car and it will be an additional $160 to fix this problem. I said, "So you are telling me that in the initial inspection when you found nothing wrong with the car except the oil pan drip, you missed at least two other problems with this car that existed before the inspection that cost over $1000 to fix and now you want me to pay a second time to get my car back to the condition that it was in when I brought it to you?" And he looked me in the face and said yes. I said, "No, I will not be giving you another cent or anymore of my business and your manager has 24 hours to call me before I will be sharing my story." Of course, I did not receive a call from the manager, so I am writing this review in hopes that others are not taken advantage of. There are two explanations for my experience: either they are completely incompetent or they are intentionally scam artists. Either way, they should not be able to treat people this way, but they got their $1400 out of me and obviously didn't care enough to call me and even apologize. I will not be trusting Fowler again - a service trip to Dallas is less expensive time and money wise even with the extra gas. More

I bought a 2012 Ridgeline. I felt almost like I had been mugged. They even called and was ask to come back in to lower mt payments and it was going to end up more than the original. The guy must have though mugged. They even called and was ask to come back in to lower mt payments and it was going to end up more than the original. The guy must have thought I was stupid and he was going to try to take advantage. I, however learned to add and subtract a long time ago. I would never buy a vehicle here again. More

Since 2000, my husband and I have been Nissan car owners. We were looking at and were ready to buy another Nissan, and our son-in-law suggested we drive the Honda CR-V just to compare the two vehicles. We We were looking at and were ready to buy another Nissan, and our son-in-law suggested we drive the Honda CR-V just to compare the two vehicles. We drove to Norman just look and ended up purchasing a 2013 Honda CR-V that day. We were greeted by the energetic and charismatic Tony who took us on the test drive. The ride felt significantly more stable, and the CR-V fit my body more comfortably. I immediately liked the way the front panel is configured around the driver for easy access and hands free navigation. I absolutely love the ease with which the rear seats go down with a pull of the leavers and the gas mileage is improving with each tank of gasoline. Since we have had the Honda CR-V less than one month, we obviously have not bought it in for service, so the ratings I gave is what I am expecting with the first service visit. After attending the Owner's Clinic last night, both my husband and I were pleased with the way you take care of your customers. First, I was pleasantly surprised that you offer an Owner's Clinic! After attending the Owner's Clinic, we looked around the building and were impressed with the many extra amenities provided for customer comfort. I am actually looking forward to the first oil change, 27-point inspection and car wash when that time comes. More

I usually hate the idea of going to a dealership for service. Experiences from my past have taught me to expect long waits, high prices, and indifferent staff. I was pleasantly surprised by Fowler Hon service. Experiences from my past have taught me to expect long waits, high prices, and indifferent staff. I was pleasantly surprised by Fowler Honda from the moment I entered the building. The staff was quick to respond to my needs and took care of my service needs in a friendly, professional manner. But what sets this service department apart from the rest are the little things, from the electronic pagers to the comfortable theater seating in the lounge, to the amazing food counter. It is the perfect spot to read or catch up on some work, or just watch the big screen TV. Each time I have visited, they have not only given me a detailed lists of other recommended services for future visits (including prices), but they even wash my car every time I bring it in....for free! A strange thing has happened since I started taking my car to Fowler Honda for service. I am actually looking forward to it for the first time ever. More

I was shopping for a fairly new car for my wife. I found a 2012 model on the internet that was priced well below NADA retail. I called and inquired about the vehicle. I asked up front if there was some wigg a 2012 model on the internet that was priced well below NADA retail. I called and inquired about the vehicle. I asked up front if there was some wiggle room on the advertised price. I was told there was. I went to the dealership and met Nick. We test drove the car. I made an offer, the closer or general sales manager countered, i made another offer and the deal was sealed. I got a great price and the staff there could not have been more friendly. After a completely negative experience at automax two blocks down the street (read my review) It was very pleasant to deal with a reputable car lot and honest straight shooters which was the polar opposite of dealing with automax. If you are looking for a great deal on a used vehicle i suggest giving them a try as they proved not all norman car dealers are shady some are reputable and my experience with Fowler Honda and Nick Schiavo were very positive. More

Excellent customer service. Service department advised on repairs of car and helped us prioritize repairs that were urgent and what could wait. Returned calls in timely manner and communicated throughout on repairs of car and helped us prioritize repairs that were urgent and what could wait. Returned calls in timely manner and communicated throughout process of repairs. Very trustworthy staff and will continue taking our car for service employees. More

I totally recommend fowler honda to anyone and everyone who want a new or used car ive bought 2 cars from them and each time the experience was wonderful my most recent purchase of may 2011 was a 2010 camr who want a new or used car ive bought 2 cars from them and each time the experience was wonderful my most recent purchase of may 2011 was a 2010 camry se and i love the car i plan to go back to trade to camry in for a brand new accord only issue i experienced with them was when i bought the camry i noticed a little bit of corrsotion on the battery cables and stuff when i told chris he said it would be taken care of by the time i left the lot...to my surprise when i got home and was showing it off to friends i opened to hood and it was all still there...that was the onyl really problem ive ever had from them like i said i plan to buy from them again :) More

Every time I went in someone was trying different ways to get even more money out of me. I love my new Ridgeline, but the last straw was when it was taken in to add the accessories & was called to see if I w get even more money out of me. I love my new Ridgeline, but the last straw was when it was taken in to add the accessories & was called to see if I want the electrical for the trailer hitch for $230 more. It already had a hitch & I had the hitch kit accessory added, but the wiring was extra. Makes no sense. Will try another dealer next time. Fowler Honda Dealer Response January 25, 2012 Jrr1962, I am very sorry that you had that experience at Fowler Honda. If you could, please contact Tim Irwin at Timi@fowlerhonda.com, because we would like to do everything we can to improve our service and we want to hear from you. I could not contact. Email was returned as a bad address. More

After totaling my 2011 Civic during a huge shortage of cars, I called and went to several dealers all over Oklahoma. Most dealers weren't even sure when they would receive a new shipment of Civics. For cars, I called and went to several dealers all over Oklahoma. Most dealers weren't even sure when they would receive a new shipment of Civics. For a lack of options, I went to Fowler. Mike showed us three 2012 Civics in stock. I hate the back and forth haggling in car dealing, and this establishment was no better. I had gone to two other Honda dealers that wouldn't negotiate price because of the shortage; however, Fowler did negotiate. Four hours later, we had the car we wanted (in a color besides Urban Titanium), a price that was great (and much better than my quote at other dealers for similar cars), and a relationship with a dealer who actually calls you back and follows up. More