Fowler Honda

Waited needlessly I almost always am happy with the service here but there is one guy, Cecil, that I've dealt with a few times. I think he forgot about us or something. I almost always am happy with the service here but there is one guy, Cecil, that I've dealt with a few times. I think he forgot about us or something. We spent five hours waiting for something that should have taken 2 hours. We made the mistake of taking a shuttle to the mall while waiting and I think he forgot. When I called after three hours to check the status he acted like he didn't know who I was was! They hadn't even done anything to the car yet! Next time I will make sure I don't get him. I've actually had him before and he dismissed a problem with my car after I got it serviced there. He needs more training or something. No more Cecil! Thank you to management for noticing us sitting there, tired. Cecil had left for the day and didn't say a word to us. More

Beyond Disappointed UPDATE!!! The Fowler dealerships used to be known for integrity but I guess now it is not the case. We took our Honda Crosstour in for a heater core r UPDATE!!! The Fowler dealerships used to be known for integrity but I guess now it is not the case. We took our Honda Crosstour in for a heater core replacement and when we went to pick it up, we could not believe our eyes...the front window was broke and had to be replaced along with antifreeze poured all the way thru to the back seats, cracked plastic parts on the dash and console, deep scratches on the exterior paint by the hood, carpet misaligned and not back in place, dirt all in the back seats, and of course the cost was still $1500+ and no discount offered. Fowler Honda acted like it was not a big deal and we were overreacting. They fixed what they could, but not everything, and shampooed the carpet. The smell of antifreeze is still in it. Again, still $1500+ cost and no offering of a discount. Now guess what!?! The heater core is out again and there is no way we’re using them to replace it. I cannot be more vocal about making people aware of this dealership and how bad they’re service department is but they’re sales department is just as bad. We told them we’d like to sell the Crosstour instead of going thru another heater core replacement and all they would offer us was the lowest KBB price for trade-in value and when I told them my KBB pulls up $4k more when I put in the correct information they tried to lie to me and say the way they use KBB is more accurate but all they did was use “fair” condition in lieu of the actual “good” to “excellent” condition that our car is actually in. A condition we have tried to maintain despite the damage they caused to our car. I will never do business with them for the simple fact is they did not attempt to resolve their issues properly but made up lies to persuade us to ignore their incompetence. End result, we still have to get the heater core replaced, but it will be done by another dealership. UPDATE: We ended up in Tulsa at Don Carlton Honda because we read many good reviews and were actually recommended to them by another Honda mechanic. We told them all we went thru at Fowler Honda and asked them to replace the heater core as per Fowler Honda’s diagnosis of our issue. Don Carlton Honda checked out the vehicle and asked us if they could just flush the heater core system before they go thru all of the labor to replace it, again. Well guess what!?! That’s all it needed was a system flush. So rather than going thru all of the intensive mechanic work of replacing the heater core, all it needed was for the system to be flushed. Also, before we took the car to Don Carlton Honda they asked us to call Fowler Honda and request information of what their diagnosis was for the heating system. This was right after we posted this review, and they knew it was us when we called. Fowler Honda asked us what it would take to resolve this and we told them, give us our $1500 back!! That obviously was out of the question. This should speak volumes about Fowler Honda as they weren’t too concerned about how they performed their work or treated us but was only worried about a negative review and not too worried about resolving the issue. More

Service Manager Briefing I attended Fowler Honda Service Manager's briefing at 7pm(CST), 19 Sep 19. It was an excellence briefing and the personnel answered everyone's questio I attended Fowler Honda Service Manager's briefing at 7pm(CST), 19 Sep 19. It was an excellence briefing and the personnel answered everyone's questions. It was nice to get a brochure that showed when each type of maintenance was needed on your Honda vehicle. Prices were indicated thus allowing people to know prior what maintenances costs would be. This is very helpful for those who are on a fixed budget. I didn't rate "Quality of Work" below because I haven't been to the Service Department yet. David More

Made ZERO effort for a repeat customer I had a very disappointing visit at Fowler Honda yesterday. My mother and I are repeat customers. Between the two of us, we've purchased 5 vehicles th I had a very disappointing visit at Fowler Honda yesterday. My mother and I are repeat customers. Between the two of us, we've purchased 5 vehicles there in the last 12 years. They ran my credit, and said they wouldn’t be able to get me financed without at least $5,000 down and it probably still wouldn’t be enough for a vehicle like I was wanting. Now granted, I know my credit score has dropped a lot, but they didn't even attempt to submit me to any banks. I went to another dealership down the street and got a great deal on a new SUV with a 9% interest rate. It took them a while to get me approved, but they got on the phone with a few banks and got it done. I really appreciated that they were willing to put in the effort for me, especially since the team at Fowler wasn't willing to put in any effort at all. I actually ended up financing through Ally for the second time. I mentioned at Fowler that I had a good payment history with them and they should try there, but they couldn't even be bothered to do that. Unfortunately, I think Fowler has lost my family’s future business. More