Fowler Ford - Service Center

Went in for the works deal Every one was friendly and fast. Even washed my car. Explained every detail of what was done and checked on the vehicle and when it should come back. Every one was friendly and fast. Even washed my car. Explained every detail of what was done and checked on the vehicle and when it should come back. Advised of a new recall they will notify me on when parts are coming in. More

poor commercial service We brought a truck in for service and when we received the same truck they said the a/c magically went out. 4K later we had a/c and never returned fo We brought a truck in for service and when we received the same truck they said the a/c magically went out. 4K later we had a/c and never returned for service. They are all unethical! DO NOT TAKE YOUR VEHICLE HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We will take our vehicles to Hurley from now on More

Customer service dishonesty. Dealer refuses to fix problem in place since we purchased the vehicle. They won't even honor the warranty we purchased. DO NOT DO BUSINESS HERE. Dealer refuses to fix problem in place since we purchased the vehicle. They won't even honor the warranty we purchased. DO NOT DO BUSINESS HERE. More

What is covered under warranty? Have had some problems with my 2012 ford mustang . Very frustrating to get service and to fine out what was going on . More communication would help Have had some problems with my 2012 ford mustang . Very frustrating to get service and to fine out what was going on . More communication would help. More

Car Repair I picked up my car from Joe Cooper Ford on last week. A couple of days later my car was making the same noise that I thought caused my car to put me I picked up my car from Joe Cooper Ford on last week. A couple of days later my car was making the same noise that I thought caused my car to put me down in the middle of the road. Monday, August 4, I called and left a message for Daniel the advisor to call me back. This was early Monday morning. I made several calls before noon and each time it took me directly to his voice mail. By noon I called the main number and asked to speak to the Manager of the service department and she referred me to someone who only change oil. Today is Wednesday and August 6 and still no one has called me back. This company took my money and has neglected to render customer service. Nearly every time I start my car you hear this awful noise and I know the technician heard it to but never addressed IT AT ALL. I AM UPSET and I would like to know when I pay a company good money at least return my call and TRY to work out the issue at hand. What ever happened to customer service? More

Took my car for diagnostic which they charge 89 bucks for. They said this fee would cover inspection and finding out what the problem was. Following day they say they have figured out that the problem is for. They said this fee would cover inspection and finding out what the problem was. Following day they say they have figured out that the problem is one of several suspects and to further diagnose the problem to tell me what is wrong will be 330 more dollars. I don't see how they can defend this, so the problem is harder to find then normal your going to break your word and charge more to find out? Not to this guy Joe cooper. I paid there 89 bucks and told them to give me my car back, so now this chick christen wants to catch an attitude and become a bit rude. So I wait till they bring my car back and when it finaly is brought around theres used papermats and plastic strewn about. Very unprofessional, but I just take it and leave. The problem I was having was intermittent and only happened once or twice a week. Now the car is going haywire and the problem is constant, I barely make it home. On the way home I notice wires hanging unconnected from the dash, And the cover to the plug in for the diagnostic completely missing. I call back up there and talk to the service shop foreman, I describe my issues and he tells me they could not have possibly done anything to make matters worse with my car. Yea its impossible for Joe cooper ford service department mechanics to make mistakes, there perfect, hahahaha .....So then tell me this joe cooper, so they don't know for sure whats wrong with my car but they knew it was going to cost me 330 more dollars in diagnostic fees and then between 1400 and 4200 to fix the problem which they did not even know what was yet....I would never take anything back to them or buy anything from them, I feel there service department is very dishonest. I took the vehicle and traded it in and bought a chevy. More