Fowler Ford - Service Center

Quote discrepency On Monday I was given a quote of $572.19 to replace brake lines due to a restriction in one line. This quote held until Thursday when I was to pick i On Monday I was given a quote of $572.19 to replace brake lines due to a restriction in one line. This quote held until Thursday when I was to pick it up but the technician realized an additional problem with the brakes and now it would cost $749 to complete the job. When given this information by phone I was dismayed but your representative seemed to find it amusing. I'm 75 and live on a fixed income, so this increase was a huge deal to me. I had taken the car to Sears first and they diagnosed the problem to be that I needed a new master cylinder which they replaced but that didn't fix the problem, so I was charged NOTHING instead of the quote of over $500 and they left the new cylinder in the car and told me to take it to the dealership. I truly believe that your service department should have stuck to the original quote given me on Monday. If the technician missed identifying part of the problem on Monday that should not have increased my cost. I bought the car at your dealership. I was reminded several times that the car is 10 years old. I'm not driving a ten year old car because I'm cheap, I'm driving it because it is what I can afford. More

Went in for the works deal Every one was friendly and fast. Even washed my car. Explained every detail of what was done and checked on the vehicle and when it should come back. Every one was friendly and fast. Even washed my car. Explained every detail of what was done and checked on the vehicle and when it should come back. Advised of a new recall they will notify me on when parts are coming in. More

poor commercial service We brought a truck in for service and when we received the same truck they said the a/c magically went out. 4K later we had a/c and never returned fo We brought a truck in for service and when we received the same truck they said the a/c magically went out. 4K later we had a/c and never returned for service. They are all unethical! DO NOT TAKE YOUR VEHICLE HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We will take our vehicles to Hurley from now on More

Customer service dishonesty. Dealer refuses to fix problem in place since we purchased the vehicle. They won't even honor the warranty we purchased. DO NOT DO BUSINESS HERE. Dealer refuses to fix problem in place since we purchased the vehicle. They won't even honor the warranty we purchased. DO NOT DO BUSINESS HERE. More

What is covered under warranty? Have had some problems with my 2012 ford mustang . Very frustrating to get service and to fine out what was going on . More communication would help Have had some problems with my 2012 ford mustang . Very frustrating to get service and to fine out what was going on . More communication would help. More

Car Repair I picked up my car from Joe Cooper Ford on last week. A couple of days later my car was making the same noise that I thought caused my car to put me I picked up my car from Joe Cooper Ford on last week. A couple of days later my car was making the same noise that I thought caused my car to put me down in the middle of the road. Monday, August 4, I called and left a message for Daniel the advisor to call me back. This was early Monday morning. I made several calls before noon and each time it took me directly to his voice mail. By noon I called the main number and asked to speak to the Manager of the service department and she referred me to someone who only change oil. Today is Wednesday and August 6 and still no one has called me back. This company took my money and has neglected to render customer service. Nearly every time I start my car you hear this awful noise and I know the technician heard it to but never addressed IT AT ALL. I AM UPSET and I would like to know when I pay a company good money at least return my call and TRY to work out the issue at hand. What ever happened to customer service? More