Fowler Ford - Service Center

DO NOT SHOP HERE!!!# Here's the truth about Joe Cooper. They want you to make an initial purchase, after that, they don't care about your concerns or issues. That is the J Here's the truth about Joe Cooper. They want you to make an initial purchase, after that, they don't care about your concerns or issues. That is the Joe Cooper way as that is how all Joe Cooper business are ran. Read the reviews for any Joe Cooper business in Oklahoma. Their warranties are crap as I came in with an issue on a car I bought, still under the warranty, and told I have to take it to another mechanic, who said I would have to make an appointment and he was at least a week out. I had to take my car else where and pay for the service job. When you try to call Joe Cooper they don't return your call and when someone answers they pass the buck to blow off the problem. I tried reaching out to upper management. Nothing. I tried reaching out to Thomas Wolfe, the entity lawyer for Joe Cooper himself, who claimed was passing the problems I been having at the Joe Cooper businesses to Mr. Cooper, no response, not from one employee. On top of this I'm adding to Joe Coopers a screen shot of an advertised review on Google and a real review, please note the diffrence in the two Google ratings. If they lie in their ad, they will lie to you. This review will be quoted to all review sites for all of the Joe Cooper businesses. More

I would be scared to even buy a tricycle from them. Cooling Fan wasnt working, diagnosed, said needed 5 relays among other things, total cost would be 1700 dollars! So took it to dans auto electric who Cooling Fan wasnt working, diagnosed, said needed 5 relays among other things, total cost would be 1700 dollars! So took it to dans auto electric who doesnt work on Fords but said for it to need all 5 relays would be very strange so he would at least test the 5 relays for me and all 5 were good....now my 93 year old mom is out 130 dollar diagnosis and will now take it to another Ford dealer for her and pay another 89.95 for hopefully a HONEST diagnoses this Tuesday. What is sad is she is 93 years old and its her handicap van, only way to get around, i know all auto places screw people but why a 93 year old on medicaid and going on Hospice??? More

Horrible customer service! NEVER In my life have I left a review, good or bad. But if anyone reads this maybe it will be worth it. We have had our Ford Escape serviced here a fe NEVER In my life have I left a review, good or bad. But if anyone reads this maybe it will be worth it. We have had our Ford Escape serviced here a few times. This past year (april 2016) we took it in for break service. Had our front break pads, rotors, and calipers all replaced to the tune of 871$. Great. It was supposed to take 2 days but a week later we get out car back. Every day they seemed to need a new part in a new state. Whatever. We're forgiving people. While we are there we get a quote for a transmission leak we have going on, they say that will cost 473. Well since we just paid almost 900.. that will have to wait. Well time comes and we go to get that fixed. They refuse to honor the quote they gave us which is written in our hand. Tell us it'll be about 700.. we can never get ahold of the service manager. He seems to never work. They keep giving us the run around. 3 weeks later (!!!) we get our car back with a bill close to 1000$. Again, omg, we're forgiving people but we will never go back. Fast forward to December when the car starts acting up. Drives like I have a flat, right front tire starts smoking. These problems are present and then disappear about weekly over the last month. I finally catch my tire which the inside is GLOWING orange and driving like I have a flat. I'm livid. A mechanic tells me that my breaks are locked, my rotor is ruined and this is a serious emergency my breaks are incorrectly installed. So, I call hateful Tammy at joe cooper ford and ask her how this happens when my car was just serviced there for these items. Tells me my questions are impossible. They may be under warrenty and asks me if I'm at another dealership? (No, I'm at home with my non driveable car). I call Bill Knight Ford who is appalled at what I've been through at Joe Cooper ford. They pull my vin number to see my service record and there is NO service record for my vehicle at joe cooper ford!!!! Thank god I keep my receipt. Bill Knight ford is the the one that informs me I have a warrenty and takes care of me! Upon inspecting The vehicle they told me that the breaks were installed too tightly. People, I'm telling You.. this is a crooked place. Go to Bill Knight Ford! More

Bad Tranny Joe Cooper Ford sell cars that have recalls and will not fix the car even with the warranty. My car is a 2012 Ford Focus and this car has a recall for Joe Cooper Ford sell cars that have recalls and will not fix the car even with the warranty. My car is a 2012 Ford Focus and this car has a recall for the transmission. I purchased the car in Nov. 2015 and two weeks after the purchase I had to put it in the shop. Only to learn that the clutches in the transmission are bad and have been recalled. I have been dealing with this recall for over a year now. Today is 12/7/2016 and the car is still not running. It stalls in traffic, jerks sputters you name it. This car had a open recall when I brought is and I was not informed of that. So now it is time to take legal action against these people. I will post my experience on all social media outlets so that no one else will have to go through this. It is about time to call the BBB, Attorney General Office, Federal Trade Commission and an attorney. More

Quote discrepency On Monday I was given a quote of $572.19 to replace brake lines due to a restriction in one line. This quote held until Thursday when I was to pick i On Monday I was given a quote of $572.19 to replace brake lines due to a restriction in one line. This quote held until Thursday when I was to pick it up but the technician realized an additional problem with the brakes and now it would cost $749 to complete the job. When given this information by phone I was dismayed but your representative seemed to find it amusing. I'm 75 and live on a fixed income, so this increase was a huge deal to me. I had taken the car to Sears first and they diagnosed the problem to be that I needed a new master cylinder which they replaced but that didn't fix the problem, so I was charged NOTHING instead of the quote of over $500 and they left the new cylinder in the car and told me to take it to the dealership. I truly believe that your service department should have stuck to the original quote given me on Monday. If the technician missed identifying part of the problem on Monday that should not have increased my cost. I bought the car at your dealership. I was reminded several times that the car is 10 years old. I'm not driving a ten year old car because I'm cheap, I'm driving it because it is what I can afford. More