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1,112 Reviews of Century Chevrolet - Service Center
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June 26, 2018
Long wait.. Minor Oversight. I was in town from Texas and needed an oil change. The dealership price is always the best. And I like going to the dealer. I called and made an appoi I was in town from Texas and needed an oil change. The dealership price is always the best. And I like going to the dealer. I called and made an appointment showed up 15 minutes early to do the paperwork and it took two hours. the next morning my engine light came on I called the dealership drove all the way back over to the dealer and after an hour was told that the oil dipstick was not pushed in all the way during the service yesterday it has been corrected and the area code cleared. Not a very pleasant visit. Staff was nice, just pack a sack lunch. More
by MrJLA
Verified CustomerEmployees Worked With
Matt
June 26, 2018
Great Oil change coupon Great price for an oil change with the coupon $15! Took a little longer than expected, but over all good. Will continue to bring my truck there. Great price for an oil change with the coupon $15! Took a little longer than expected, but over all good. Will continue to bring my truck there. More
by MFJones72
Employees Worked With
Amy Archuleta
June 25, 2018
Easy to work with Had to get my side mirror replaced and wanted to get windows tinted at the same time. It was nice they could coordinate service with each other so al Had to get my side mirror replaced and wanted to get windows tinted at the same time. It was nice they could coordinate service with each other so all I had to do was pick it up when they said it would be ready. They are also very upfront about pricing and time estimates so you are not left wondering what things may cost upon payment. Communication is key and they accomplish this. I would recommend. More
by james.r.cimino
Employees Worked With
Stephanie Ledoux, Cody Mortus
June 25, 2018
Customer Service from parts and service departments Mistakes made in ordering required part but when I checked on whether the part was in yet and it wasn't, the part was sent overnight and I was given a Mistakes made in ordering required part but when I checked on whether the part was in yet and it wasn't, the part was sent overnight and I was given a discount in the price. Service called me when they did not have the part but when I told them it was there and who I dealt with, service took care of it immediately. More
by LEHANBOYS
Employees Worked With
None of the above
June 25, 2018
Disappointed Service Visit Normally I would have positive things to say about Century Chevrolet, but this past experience was certainly not that. I went in for a routine oil cha Normally I would have positive things to say about Century Chevrolet, but this past experience was certainly not that. I went in for a routine oil change on my pickup, and the service agent was pleasant and helpful. I was the second in line for the service bay before they opened, so I got in quick and was out within about an hour. The initial visit was great, as it normally is at Century for me. I drove back home to Brighton right after and parked my truck in the garage for the oncoming hail storms we had that evening. I made the decision to use Century as my go to dealership after having unpleasant visits st both the longmont and Brighton Chevy dealership’s. I drive the extra 25 miles to their location because normally I am happy with there service. This time was different however. Sunday morning I walked out into my garage and noticed a large basketball sized pool of oil under my truck. I am savvy with basic vehicle maintenance and after crawling around beneath my truck for 5 minutes and wiping oil off the belly pans and such, I determined the oil was leaking from the filter as if the tech forgot to replace the o-ring gasket or pinched it during installation. The oil was completely black as if it hadn’t been changed at all. I called and left Century a voicemail that I would be in first thing Monday to have things fixed. This morning I drove to Century again, driving out of my way twice now and having to take the morning off of work (I work in longmont which is 35 mins north of Century Chevy). I waited in line at the service bay and was probably the 6th or 7th vehicle in line this time around. When checked in by the service agent, I had explained to him what I had found and told him it did not appear the oil was changed and that the filter was not installed properly. He tried to convince me the oil could be coming from anywhere and it was probably black from collecting grease from the engine block whereever it was leaking from. I told him that was incorrect and that I had determined it was coming straight from the filter. Long story short, I sat around for an hour and a half for them to tell me what I already knew. The service agent told me the oil filter had been overtightened thus pinching the o-ring gasket and causing the leak, but he swore the oil had indeed been changed. I missed 2 hours of work and drove 50 miles outa my way to get things made right. I am glad they fixed there mistake, but did not offer anything further to right their wrong. This may be my last visit to Century as it is getting harder to trust any local dealerships to do the right thing and provide quality service. More
by Brad
Employees Worked With
Matt
June 22, 2018
Service on the car was faster than expected. Appreciate Very professional service. And having the courtesy vehicle take me home and back to the station is tremendous. It really makes a difference when the Very professional service. And having the courtesy vehicle take me home and back to the station is tremendous. It really makes a difference when the car needs additional service. Thank you. More
by loistedkoehler
Employees Worked With
Tom Ricicki, Cody Mortus
June 21, 2018
disappointing I went in with my 2016 Malibu with a leaking third brake light that is ruining the headliner. This is a documented problem online and they couldn't d I went in with my 2016 Malibu with a leaking third brake light that is ruining the headliner. This is a documented problem online and they couldn't do anything about it to fix the issue. So i drove away with no solution to the problem, and everytime it rains it soaks through and stains the headliner. Looks horrible. All i wanted was to have it fixed. More
by jeremy.artanddesign
Employees Worked With
Alex Roberts
June 21, 2018
Replaced glass on moon roof. I worked with Cody. He was helpful and tried to keep me informed as to the progress of my repair. He was in touch with the glass provider and my ins I worked with Cody. He was helpful and tried to keep me informed as to the progress of my repair. He was in touch with the glass provider and my insurance. The reason for my repair delay was due to the glass company dealing with my insurance. More
by aljoryden
Employees Worked With
Cody Mortus
June 19, 2018
Transmission Issue This was a difficult position for Century as this might have been a warranty issue but was 52 days outside of five years on a 5 year/100,000 mile warr This was a difficult position for Century as this might have been a warranty issue but was 52 days outside of five years on a 5 year/100,000 mile warranty. The vehicle only had 45,000 mils. There was no support from GM, but Cody worked hard to help me have the least financial impact. More
by LGIULIANO5
Employees Worked With
Cody Mortus
June 18, 2018
efficient,friendly,no hassle took my car in. wasn't sure covered by warranty, Cody assured me it was, repaired in one day, no hassle. So far, no complaints. took my car in. wasn't sure covered by warranty, Cody assured me it was, repaired in one day, no hassle. So far, no complaints. More
by Karenstertz
Employees Worked With
Cody Mortus
