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1,113 Reviews of Century Chevrolet - Service Center
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September 27, 2020
Brought in 2019 Chev Silverado with only 9000 miles with a slipping transmission problem. Left it for a week without a call back. Once I called they said they needed to drive it again (I don’t think they ha a slipping transmission problem. Left it for a week without a call back. Once I called they said they needed to drive it again (I don’t think they had done anything). They finally called and said they “reset the transmission program.” When I went to pick up my truck they tried to charge me $110.00 saying they gave me a discount from the regular price since “updates are not under warranty.” I asked about the Chevrolet bumper to bumper warranty with only 9,000 miles on a brand new truck since the transmission last I knew was still between the front and the rear bumper....They finally dropped the bogus charge acting like they did me a favor. What a scam! Really, you buy a brand new vehicle and they try to scam you out of $110.00 saying the warranty does not cover a transmission issue! Wow, I wonder if Chevrolet knows their Century dealership is trying to fleece their customers? I certainly WILL NOT BUY from Century again. I should have known from the bad customer experience I had when I bought the vehicle! AVOID THEM! More
by sunshinepointe
Employees Worked With
Frank, Duaine
September 26, 2020
First time at this dealer and I'll be back! Last Saturday I brought in my Chevy Volt for a recall repair and it also had a major issue with the BECM (Battery Energy Control Module). John in the service depar I brought in my Chevy Volt for a recall repair and it also had a major issue with the BECM (Battery Energy Control Module). John in the service department was great! He told me it could be 7-10 days before the Volt was repaired due to a shortage of hybrid techs. He said it could be done sooner, but he wanted to transparent and up front, which I appreciated. Tuesday (2 days later) he called me and said "You're not going to believe this, but I put it in for repair and a tech tackled it yesterday. It's all done!" I came to pick it up and they had washed it and filled up the tires, even though the repairs were under warranty/recall (I do realize they are reimbursed by Chevrolet for their repair work, but it was still nice to pick it up washed and serviced, and not have to pull out my wallet!) More
by sampo
Employees Worked With
John Hobart
August 16, 2020
I have gotten great service for Century Chevrolet for the last 23 year and five Silverados. Service writer John always takes great care of my service needs. last 23 year and five Silverados. Service writer John always takes great care of my service needs. More
by KLRESCU
Employees Worked With
John Hobart
July 30, 2020
We had a little mixup for the early morning appointment, We had a little mixup for the early morning appointment, however the afternoon apartment was on time; The maintenance tech completed the service ahe We had a little mixup for the early morning appointment, however the afternoon apartment was on time; The maintenance tech completed the service ahead of schedule. I would suggest that the staff check the air pressure in the tires when rotating them. More
by Saturn Owner
Employees Worked With
Tall Tom
July 18, 2020
Took my 2020 Silverado for service for dead battery. Service department had my vehicle for 4 days. Service thought it was an after market alarm put on by Emich Chevrolet. Emich sent a tech over to remov Service department had my vehicle for 4 days. Service thought it was an after market alarm put on by Emich Chevrolet. Emich sent a tech over to remove alarm and stated it was definitely not the problem. I was called to come pick up truck and a new battery was installed with no service codes were being thrown. I arrived only to find out battery had not been installed yet! Came back 3 hours later to pick up. No paperwork from service, they didn’t know how to bill the service? Told me if I have any other issues to go to Emich. Guess they must not be a certified Chevy service provider? More
by carellano22
Employees Worked With
Megan
June 19, 2020
Frank was friendly and aware of the unique features of the Chevy Volt. After we agreed on what was to be done and was quoted an approximate price for the work, I got a call later saying that transmission the Chevy Volt. After we agreed on what was to be done and was quoted an approximate price for the work, I got a call later saying that transmission fluid also needed replacing which added another $140 dollars to the bill. More
by rclifford
Employees Worked With
Frank Molina
June 17, 2020
Dwayne is the best service manager I have ever met in my 30 years of owning Chevy trucks and SUVs. He needs to be in your drop down menu so he can be rated. 30 years of owning Chevy trucks and SUVs. He needs to be in your drop down menu so he can be rated. More
by Kent
Employees Worked With
Dwayne Service department
