Century Chevrolet - Service Center

OK, I've always had great service from Century Chevy, but my last two service appointments were awful, and the last one is downright ridiculous. The previous visit, for a replacement tire, was bad, but not my last two service appointments were awful, and the last one is downright ridiculous. The previous visit, for a replacement tire, was bad, but not as frustrating. It took a month to get the part, they never answered phones, and never called me back to schedule the install. I eventually had to just drive to the dealership and talk to them directly. This last one though, wow. Took my truck in for a transmission service last Monday, and since they had a long waiting list for loaners, I rented a car for over $100/day. I initially rented it for 3 days, and told the tech that that, and that my extended warranty would only reimburse me for $50/per day with a cap on the number of days. I called back, or tried to, on Tuesday to gauge progress, but as per the last time, I couldn't get through. Left messages, and the tech texted me back saying the truck would go back to be looked at the next morning. So, we're at 3 days and nothing has happened. I extended the rental for another three days, and tried to contact the tech again on Thursday via text and phone. Got nothing back. Friday morning, I tried to contact the tech again, but couldn't get through. Spoke with someone else, who passed the message to my original tech. I got a voicemail from the tech saying the truck was going to be looked at that afternoon -- so 5 days of nothing, while my rental bill is now over $750, and I'm at the limit of my extended warranty. Frustrated, I asked for the service manager who was going into a meeting, but was assured he would call me back. At that point, I let both my tech know via voicemail and in the message to the manager that I either needed a diagnosis and repair time estimate or the truck back, since I can't afford an indefinite rental. I waited until the afternoon since the rental was due back by 3PM and called back. Turns out the service manager, instead of calling me back, went home for the evening. I was beyond angry at that point, so demanded the truck be prepped for me to pick up, to which the tech said, "I think it's just going back to be looked at, I'll stop them." Yet another lie as I found out the next day. I drove to the dealership, but instead of immediately getting the truck, I asked for the general manager, who was also out, but I spoke with the sales manager, who was very apologetic, and immediately set about making the situation at least better. He offered me a freeloaner if I left the truck for the duration of the repair. At least he was trying to do something, which I appreciate. I left, with plans to come back the next morning to drop the truck off again and get the loaner. But then, at 7:30AM on Friday, the service manager called. And here's where all the stuff they'd said during the week proved to be a lie. Not only had the truck been there idle for 5 days, but they COULDN'T have done anything with it since the transmission guy had been out ALL WEEK. They couldn't see it on Wednesday because he was out. There's no way they could get to it Friday afternoon for the same reason. And when the tech said it was "just going back" when I spoke with him Friday afternoon, it was just more deception. At that point, I asked if the loaner was still on the table, and he said that in the best case, it'd be 7-10 days before they could look at the truck and that I'd be better served going elsewhere. So, here I am, $750 in the hole on a rental for parking my car at Fowler for 5 days while they did absolutely nothing, didn't communicate with me unless it was just to string me along, and then suggested I go elsewhere. I'm done with these people, and likely with Chevy/GM. I'll definitely be taking my business elsewhere. I've already contact Chevy directly, and am escalating the case there through their customer service department. This place is awful. It wasn't like this before the shift to Fowler. I've never been treated with so much disrespect. More

Took a company truck in for an oil change on a friday afternoon. Picked it up on the following monday. The check engine light came on and it wouldn't shift out of second gear. Took the truck right back t afternoon. Picked it up on the following monday. The check engine light came on and it wouldn't shift out of second gear. Took the truck right back to the dealership and they couldn't do a check on it till the following day! Rhe following day they said it had a transmission issue. They cleared the code and refused to take responsibility for the problem. This truck has had every scheduled oil and transmission...etc. change. We will NEVER take this or any vehicle back to this dealership. Get your service done somewhere else! More

If you want to be treated like a common criminal then go to Century Chevrolet. I was there for a scheduled appointment and waited for hours to have my Chevy looked at. During my wait an employee at Century to Century Chevrolet. I was there for a scheduled appointment and waited for hours to have my Chevy looked at. During my wait an employee at Century Chevrolet called the Broomfield Police on me and for why I have yet to find out. Because there are people shot by police this incident could have gone down with an unfortunate outcome, one that could have resulted in bodily harm to me, or possibly death. It was a very disturbing experience for me and has been reported to several agencies. I was a returning customer that had paid high dollar on scheduled services provided on a previous visit. But on this second scheduled appointment things went very bad and to this day I cannot get a satisfactory reason from General Manager, Matt Marr as to why it happened in the first place. More

This is a review for Century service department.If you This is a review for Century service department. If you bring your car in for service, Century Chevrolet service department will systematically break This is a review for Century service department. If you bring your car in for service, Century Chevrolet service department will systematically breaks your vehicles down over the course of time. Your cars stand a good chance to have additional problems after you get your cars back. These are the events that happened to my cars: Three years ago after servicing my radio, I have transmission, and engine oil leaks: The oil filter cracked, the oil drain loosed and held in place with the help of clear epoxy. Now the transmission and engine need to be replaced. Recently after replacing the timing chain, the battery post melt due to someone short circuit two battery posts. They offered to replace the alternator and battery for $700.00. They did timing chain replacement. The car ran rich and random misfiring afterward. This destroyed cat converter. This service dept. isn't trustworthy organization. They will cause more problems for your cars, so you have to bring your cars back for additional work. I am surprised why Chevrolet company still let them operate. They destroy Chevy cars' reputation and reliability perception. Chevrolet company please read my comment. I recommend avoid this service department at all cost. More

Broken down on I25 towed to the closest Chevrolet dealership on a Saturday, never been there, never laid eyes on John before. John and Service Manager Mark worked quickly and showed great customer dealership on a Saturday, never been there, never laid eyes on John before. John and Service Manager Mark worked quickly and showed great customer care in every regard. Century Chevrolet can be proud of these two men. Great job gentlemen More

This will be the last time I use the service department. In the past they have been slow, but yesterday was a new record. Plus there some idiot walking around that appeared to be some kind of customer servi In the past they have been slow, but yesterday was a new record. Plus there some idiot walking around that appeared to be some kind of customer service person, who walked up to me unsolicited and started an argument with me, what jerk! More

8+ year customer. Staff is friendly, courteous, knowledgeable. Have always had my vehicle serviced here. Confident that my car will get fixed right the first time. knowledgeable. Have always had my vehicle serviced here. Confident that my car will get fixed right the first time. More

Service department essentially 'lost' my vehicle on their own parking lot. Never completed the scheduled service, never had a clue the vehicle was even there. own parking lot. Never completed the scheduled service, never had a clue the vehicle was even there. More

Excellent work as always; Tom and his crew are awesome! Whether it’s tires, engine or transmission, the work is done right and for a fair price. Whether it’s tires, engine or transmission, the work is done right and for a fair price. More

Brought in 2019 Chev Silverado with only 9000 miles with a slipping transmission problem. Left it for a week without a call back. Once I called they said they needed to drive it again (I don’t think they ha a slipping transmission problem. Left it for a week without a call back. Once I called they said they needed to drive it again (I don’t think they had done anything). They finally called and said they “reset the transmission program.” When I went to pick up my truck they tried to charge me $110.00 saying they gave me a discount from the regular price since “updates are not under warranty.” I asked about the Chevrolet bumper to bumper warranty with only 9,000 miles on a brand new truck since the transmission last I knew was still between the front and the rear bumper....They finally dropped the bogus charge acting like they did me a favor. What a scam! Really, you buy a brand new vehicle and they try to scam you out of $110.00 saying the warranty does not cover a transmission issue! Wow, I wonder if Chevrolet knows their Century dealership is trying to fleece their customers? I certainly WILL NOT BUY from Century again. I should have known from the bad customer experience I had when I bought the vehicle! AVOID THEM! More