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1,109 Reviews of Century Chevrolet - Service Center
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November 23, 2015
Tall Tom Nails it again. Tom took the extra time and effort to double check the issue I was having with my Suburban to make sure I would have a safe trip over the Thanksgiving Tom took the extra time and effort to double check the issue I was having with my Suburban to make sure I would have a safe trip over the Thanksgiving Holiday. Tom has always gone the extra mile to ensure my car was running great at the last minute before my sudden vacations. His dedication and great attitude is a huge asset to Century Chevrolet. More
by mh113874
Employees Worked With
Tom Ricicki
November 04, 2015
Great service! They got me in last minute while I was in the area and found a potential problem that I was unaware of. I live 50 miles away now, but still prefer to They got me in last minute while I was in the area and found a potential problem that I was unaware of. I live 50 miles away now, but still prefer to come to Century! More
by JackieH
Employees Worked With
Matt Ricicki
October 19, 2015
Oil change/Tires rotated As always the work and professionalism is outstanding. Matt is very good at taking care of my car and I feel comfortable with him in charge. As always the work and professionalism is outstanding. Matt is very good at taking care of my car and I feel comfortable with him in charge. More
by Krandall15
Employees Worked With
Matt Ricicki
October 07, 2015
Highest quality service experience in 10 state region I love to come into the Service Dept. of Century because all those whom I encounter there have the same enthusiasm for the safety, welfare and mainten I love to come into the Service Dept. of Century because all those whom I encounter there have the same enthusiasm for the safety, welfare and maintenance of my vehicle as I do. It is always a positive atmosphere and the service is always spot on and reasonably priced. Yes, I will keep coming back for the sheer joy of it. More
by hoytlaw1
Employees Worked With
Tom Ricicki, Matt Ricicki
August 06, 2015
Outstanding Customer Service Tall Tom pulled out all of the stops for me again. I had to get my Suburban Autoride fixed to haul my camper properly before I trip I am leaving on T Tall Tom pulled out all of the stops for me again. I had to get my Suburban Autoride fixed to haul my camper properly before I trip I am leaving on Tomorrow. I noticed it was out over the weekend hauling my boat. Tom was able to get the parts in quickly and get the work done in two days. Tom has always gone above and beyond for me. I will continue to have my service done by Century, as well as buy my next car at Century. Thanks for the outstanding Customer Service. More
by mh113874
Employees Worked With
Tom Ricicki
June 10, 2015
Service above and beyond the call of Duty. I had a bad experience at a quick lube place that left my car leaking oil all over my garage. I call Tall Tom in service who has been my service writ I had a bad experience at a quick lube place that left my car leaking oil all over my garage. I call Tall Tom in service who has been my service writer for years. I called Tom Monday morning saying I needed the leak fixed as well as some other work and would need to pick the car up on Tuesday night at the latest. In usual Tom fashion he made it happen with a smile on his face and a firm handshake. He is a great asset to your dealership. More
by mh113874
Employees Worked With
Tom Ricicki
April 15, 2015
Fast and Easy. I dropped my car off for an oil change and it was done much faster than expected. I was surprised with the efficiency and professionalism of the staff I dropped my car off for an oil change and it was done much faster than expected. I was surprised with the efficiency and professionalism of the staff. More
by Hutuan
Employees Worked With
Ramon
April 03, 2015
Service Department is Amazing! I never have any issues when I service my vehicles at Century. They treat me like part of the family and truly take care of my vehicles. I always get I never have any issues when I service my vehicles at Century. They treat me like part of the family and truly take care of my vehicles. I always get the appointment that matches my free time and then they always offer a rental car for free. Tall Tom makes the headaches of car maintenance a excellent customer experience! I will continue to get all of our family vehicles serviced at Century and highly recommend Tall Tom as your representative. He is the real deal. More
by 1happycustomerjt
Employees Worked With
Tom
May 18, 2011
Prior to finding Century, I took my car (2008 Chevy Impala SS) to GO chevy down in Westie (was the first dealer I found on Google). Go is a typical large dealership. No personalized service, you aren't Impala SS) to GO chevy down in Westie (was the first dealer I found on Google). Go is a typical large dealership. No personalized service, you aren't a name, you're just a service tag. You aren't gonna bring your car back? Who cares...they do a zillion jobs a day. I was having an issue and stopped in early one Saturday morning, telling the service manager I was willing to wait, but I needed it fixed ASAP. Was told he just couldn't get to it today, but if I wanted to rent a car for the weekend I could pick it up on Monday. Not an ounce of concern for my problem (not to mention I waited 10 minutes in the service lane before any approached me!) Not happening! Fast forward to that Monday. Took the car to Century, no appointment, no anything. Was in and out in 2 hours. Had them order some replacement exterior trim as mine was fading. Took a few weeks to get (GM's fault, not Century's). Between my ordering the trim and my next visit, my stabilitrak went out. I was just under 1,000 miles outside my certified preowned warranty, so I knew I'd be out of pocket for the repair. When I went back in, my service advisor greeted me by name before looking up my car (he remembered), knew exactly why I was there, and got me a shuttle ride to my office. Around lunch I got a call, and was informed they could get my powertrain warranty (that's good till 100,000 miles) to cover the almost $700 repair that I needed because a bearing was bad as well as the sensor. I was floored. I didn't really have an extra $700 to part with, and this was GREAT news. I know they could've just let me pay for it and probably made more on the labor and parts in the process, but being honest and finding a way to help me out (BIG TIME) earned them a customer for life! More
by PsyberEMT
Employees Worked With
Ramon (Service)
