Century Chevrolet - Service Center

The most customer driven service department in town. I have never seen any business handle a mistake so well. When things don't go quite right they own it and then make it right with zero hassle. Honest I have never seen any business handle a mistake so well. When things don't go quite right they own it and then make it right with zero hassle. Honesty on an unmatched level in the industry. More

Rob was awesome and provided quick service and helpful recommendations. I'll be back to see Rob again if I need service! recommendations. I'll be back to see Rob again if I need service! More

Russ in the parts department was great. I was passing through the area on my to Iowa and had to get a new truck tire. Russ tracked down what I needed and got me on my way. I was passing through the area on my to Iowa and had to get a new truck tire. Russ tracked down what I needed and got me on my way. More

Got a nail in my tire on my 2022 Silverado. Took it back to Fowler Chevrolet where I bought the truck from. Paul Farrow in service was fantastic, head above all else. He recommended some awe Took it back to Fowler Chevrolet where I bought the truck from. Paul Farrow in service was fantastic, head above all else. He recommended some awesome but affordable tires. The tires were replaced immediately so I could get back to work and shuttling kids around. Have had several vehicles serviced by Fowler with nothing but exceptional customer service and efficiency. More

Great group of people . From Nick ( General Manager) , Angela ( F&I Manager ) , Doc ( Sales manager ) Rob ( service advisor ) , they were helpful , professional , nice ... From Nick ( General Manager) , Angela ( F&I Manager ) , Doc ( Sales manager ) Rob ( service advisor ) , they were helpful , professional , nice ... My car was in the shop for some work . Rob was great , fast and nice to work with . I would highly recommend this dealership for sales or service . Thank you for great experience . More

Shady took my car in for services & i dont know if any of the services were actually done. Got the car back with service transmission light still on after getting it services & the rear tires were supposed t the services were actually done. Got the car back with service transmission light still on after getting it services & the rear tires were supposed to get rotated because another tire shop put them on wrong, but they are still on wrong direction, they are directional rolling opposite way. Trust is lost. Can't trust that place anymore. More

Horrible Service - Horrible! !!. I bought my car there and tried to have it serviced - as scheduled, often to complete Chevrolet recalls. At least three times, on arrival, I was !!. I bought my car there and tried to have it serviced - as scheduled, often to complete Chevrolet recalls. At least three times, on arrival, I was told that they couldn't perform the requested service - on that day - at that time - even though it was on their schedule - for weeks -- why does Chevrolet send reminders if they aren't going to be able to perform the service. I will try another dealer. More

Service prices are very high! Had a brake light out, not the bulb, so ordered board that was $60! Amazon less than $20 ! Charged me $250 for labor! Two screws in lens and thre Had a brake light out, not the bulb, so ordered board that was $60! Amazon less than $20 ! Charged me $250 for labor! Two screws in lens and three in board. Very easy to take off. $38 on shop supplies! He used a screw driver! Total bill over $360 ! New board was defective - manager told me, may need wiring harness !!! Because when they hooked it up - it blew fuses. I argued with him that did not make any sense ! Everything electrical worked just fine. Got another board and it worked. Way over priced on parts, shop supplies, and labor. Will never go back to Fowler. More

This is the worst dealership there is no communication they fix one thing break 4 other things and tell you to pay for the other things they broke If you don’t want to be treated like xxxx don’t go there they fix one thing break 4 other things and tell you to pay for the other things they broke If you don’t want to be treated like xxxx don’t go there More

OK, I've always had great service from Century Chevy, but my last two service appointments were awful, and the last one is downright ridiculous. The previous visit, for a replacement tire, was bad, but not my last two service appointments were awful, and the last one is downright ridiculous. The previous visit, for a replacement tire, was bad, but not as frustrating. It took a month to get the part, they never answered phones, and never called me back to schedule the install. I eventually had to just drive to the dealership and talk to them directly. This last one though, wow. Took my truck in for a transmission service last Monday, and since they had a long waiting list for loaners, I rented a car for over $100/day. I initially rented it for 3 days, and told the tech that that, and that my extended warranty would only reimburse me for $50/per day with a cap on the number of days. I called back, or tried to, on Tuesday to gauge progress, but as per the last time, I couldn't get through. Left messages, and the tech texted me back saying the truck would go back to be looked at the next morning. So, we're at 3 days and nothing has happened. I extended the rental for another three days, and tried to contact the tech again on Thursday via text and phone. Got nothing back. Friday morning, I tried to contact the tech again, but couldn't get through. Spoke with someone else, who passed the message to my original tech. I got a voicemail from the tech saying the truck was going to be looked at that afternoon -- so 5 days of nothing, while my rental bill is now over $750, and I'm at the limit of my extended warranty. Frustrated, I asked for the service manager who was going into a meeting, but was assured he would call me back. At that point, I let both my tech know via voicemail and in the message to the manager that I either needed a diagnosis and repair time estimate or the truck back, since I can't afford an indefinite rental. I waited until the afternoon since the rental was due back by 3PM and called back. Turns out the service manager, instead of calling me back, went home for the evening. I was beyond angry at that point, so demanded the truck be prepped for me to pick up, to which the tech said, "I think it's just going back to be looked at, I'll stop them." Yet another lie as I found out the next day. I drove to the dealership, but instead of immediately getting the truck, I asked for the general manager, who was also out, but I spoke with the sales manager, who was very apologetic, and immediately set about making the situation at least better. He offered me a freeloaner if I left the truck for the duration of the repair. At least he was trying to do something, which I appreciate. I left, with plans to come back the next morning to drop the truck off again and get the loaner. But then, at 7:30AM on Friday, the service manager called. And here's where all the stuff they'd said during the week proved to be a lie. Not only had the truck been there idle for 5 days, but they COULDN'T have done anything with it since the transmission guy had been out ALL WEEK. They couldn't see it on Wednesday because he was out. There's no way they could get to it Friday afternoon for the same reason. And when the tech said it was "just going back" when I spoke with him Friday afternoon, it was just more deception. At that point, I asked if the loaner was still on the table, and he said that in the best case, it'd be 7-10 days before they could look at the truck and that I'd be better served going elsewhere. So, here I am, $750 in the hole on a rental for parking my car at Fowler for 5 days while they did absolutely nothing, didn't communicate with me unless it was just to string me along, and then suggested I go elsewhere. I'm done with these people, and likely with Chevy/GM. I'll definitely be taking my business elsewhere. I've already contact Chevy directly, and am escalating the case there through their customer service department. This place is awful. It wasn't like this before the shift to Fowler. I've never been treated with so much disrespect. More