Fowler Chevrolet

This is a review for Century service department.If you This is a review for Century service department. If you bring your car in for service, Century Chevrolet service department will systematically break This is a review for Century service department. If you bring your car in for service, Century Chevrolet service department will systematically breaks your vehicles down over the course of time. Your cars stand a good chance to have additional problems after you get your cars back. These are the events that happened to my cars: Three years ago after servicing my radio, I have transmission, and engine oil leaks: The oil filter cracked, the oil drain loosed and held in place with the help of clear epoxy. Now the transmission and engine need to be replaced. Recently after replacing the timing chain, the battery post melt due to someone short circuit two battery posts. They offered to replace the alternator and battery for $700.00. They did timing chain replacement. The car ran rich and random misfiring afterward. This destroyed cat converter. This service dept. isn't trustworthy organization. They will cause more problems for your cars, so you have to bring your cars back for additional work. I am surprised why Chevrolet company still let them operate. They destroy Chevy cars' reputation and reliability perception. Chevrolet company please read my comment. I recommend avoid this service department at all cost. More

I am writing this review mostly out of disappointment of the dealership, not the product. This experience having happened 3 weeks prior I wanted to take some time to reflect upon it, I have not written off the dealership, not the product. This experience having happened 3 weeks prior I wanted to take some time to reflect upon it, I have not written off the cuff. I am a several time buyer of new GM products spanning over 45 years of experience visiting their dealerships. I have come to expect a certain level of customer service during the purchase which up to now has been excellent. Considering the rarity of the vehicle I was forced to travel to Broomfield, Colorado a suburb of Denver from just south of Indianapolis a round trip of 2400 miles in order to purchase it. The actual negotiations were completed both by phone call and emails. Considering the logistics those negotiations went for the most part smoothly. Once we had a confirmed deal and pickup arrangement I made payment of the deposit and completed my travel plans. This time frame give the dealer 8 days lead time before my arrival. Since I would be trading in a mostly new vehicle (2020 year model) I was making it a road trip also. We had agreed on three things that would be done before my arrival to the purchased vehicle in addition to the normal new vehicle delivery cleaning and fueling. I wanted to make the visit short as possible considering I had 1200 miles return trip to look forward to. I planned to be at their location upon opening on a Monday morning 9 am, agreed by both of us. Upon my arrival, which had as I mentioned before been planned 8 days in advance and consisting of the $2000 deposit, most of the agreed work had not been completed. The vehicle had not been detailed and was left outside accumulating 7 inches of snow on it, making inspection impossible. When I inquired about our agreement and completion of it reminding the sales person I had traveled 1200 miles and had given them 8 days to complete the work along with $2000 the response I received "we were closed on Sunday". I am not going to expose those who failed miserably here since being personal would not solve the main problem I see the dealer has of accountability. I completed my end of the deal by making payment and delivering the trade-in automobile having 6000 miles on it and as new. It continued to take 3 hours for them to complete their part after 8 days of lead time. To me this dealership resembles more of a upscale used car dealership, far from what I have been accustom to as those GM dealers I have purchased from previously. I have traveled many times to purchase a "certain" vehicles sometimes visiting the same dealer twice. By considering me as a "one time out of town buyer" it made me just that for sure not to consider what could have been a great review with just a bit of effort. May I suggest you pick a dealer who's sales people are more willing to earn your business and one who is in control of them. You work hard for your money pick a dealer who will respect your business. More

This dealership is the worst I will not be back to it. It took 4 hours for an oil chand and tire rotation. Horrible!!!! Such a bad organization. took 4 hours for an oil chand and tire rotation. Horrible!!!! Such a bad organization. More

Broken down on I25 towed to the closest Chevrolet dealership on a Saturday, never been there, never laid eyes on John before. John and Service Manager Mark worked quickly and showed great customer dealership on a Saturday, never been there, never laid eyes on John before. John and Service Manager Mark worked quickly and showed great customer care in every regard. Century Chevrolet can be proud of these two men. Great job gentlemen More

This will be the last time I use the service department. In the past they have been slow, but yesterday was a new record. Plus there some idiot walking around that appeared to be some kind of customer servi In the past they have been slow, but yesterday was a new record. Plus there some idiot walking around that appeared to be some kind of customer service person, who walked up to me unsolicited and started an argument with me, what jerk! More

8+ year customer. Staff is friendly, courteous, knowledgeable. Have always had my vehicle serviced here. Confident that my car will get fixed right the first time. knowledgeable. Have always had my vehicle serviced here. Confident that my car will get fixed right the first time. More

Service department essentially 'lost' my vehicle on their own parking lot. Never completed the scheduled service, never had a clue the vehicle was even there. own parking lot. Never completed the scheduled service, never had a clue the vehicle was even there. More

Excellent work as always; Tom and his crew are awesome! Whether it’s tires, engine or transmission, the work is done right and for a fair price. Whether it’s tires, engine or transmission, the work is done right and for a fair price. More

Brought in 2019 Chev Silverado with only 9000 miles with a slipping transmission problem. Left it for a week without a call back. Once I called they said they needed to drive it again (I don’t think they ha a slipping transmission problem. Left it for a week without a call back. Once I called they said they needed to drive it again (I don’t think they had done anything). They finally called and said they “reset the transmission program.” When I went to pick up my truck they tried to charge me $110.00 saying they gave me a discount from the regular price since “updates are not under warranty.” I asked about the Chevrolet bumper to bumper warranty with only 9,000 miles on a brand new truck since the transmission last I knew was still between the front and the rear bumper....They finally dropped the bogus charge acting like they did me a favor. What a scam! Really, you buy a brand new vehicle and they try to scam you out of $110.00 saying the warranty does not cover a transmission issue! Wow, I wonder if Chevrolet knows their Century dealership is trying to fleece their customers? I certainly WILL NOT BUY from Century again. I should have known from the bad customer experience I had when I bought the vehicle! AVOID THEM! More

First time at this dealer and I'll be back! Last Saturday I brought in my Chevy Volt for a recall repair and it also had a major issue with the BECM (Battery Energy Control Module). John in the service depar I brought in my Chevy Volt for a recall repair and it also had a major issue with the BECM (Battery Energy Control Module). John in the service department was great! He told me it could be 7-10 days before the Volt was repaired due to a shortage of hybrid techs. He said it could be done sooner, but he wanted to transparent and up front, which I appreciated. Tuesday (2 days later) he called me and said "You're not going to believe this, but I put it in for repair and a tech tackled it yesterday. It's all done!" I came to pick it up and they had washed it and filled up the tires, even though the repairs were under warranty/recall (I do realize they are reimbursed by Chevrolet for their repair work, but it was still nice to pick it up washed and serviced, and not have to pull out my wallet!) More