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Four Stars Ford - Service Center

Jacksboro, TX

4.9
288 Reviews

288 Reviews of Four Stars Ford - Service Center

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February 14, 2023

Took for ever, no good results, did bare minimum to get job done, took for ever to get responses from them. At the end of the day truck still does not run. More

by Kristkryburnine.ryburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Four Stars Ford responded

this truck was repossessed from our shop while we were in the middle of fixing it under a warranty claim and the Sherriff of Denton county came and took and held it until the customer solved the financial issue with the tote the note facility they purchased the truck from the customer also owes us money which we have been trying to collect and she is upset

February 11, 2023

Customer service was excellent. Sales and finance answered all my questions, even weeks after purchasing my truck they were helpful when I called. More

by macdonaldds
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ashinhurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Four Stars Ford responded

Thank you!!!

February 10, 2023

Always try to get me in for service as soon as possible. Have a good relationship with the service dept. More

by spurdrilling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Maples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ashinhurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Four Stars Ford responded

Thank you!!!

February 10, 2023

Polite and professional in every way! Top quality service! So accommodating providing a ride to and from work. More

by ED0070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ashinhurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe his name was Case. He drove my car back to the dealership. He was very polite and professional. He represented his employer well.
Dec 26, 2023 -

Four Stars Ford responded

Thank you!!!

February 04, 2023

They all are very nice and they get me running as quickly as possible and if they can't they let me know More

by fgandy103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ashinhurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Four Stars Ford responded

Thank you!!!

February 03, 2023

Service department worked me in, diagnosed the problem and had my truck ready to go as soon as the part came in the next morning. More

by DH2393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ashinhurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Four Stars Ford responded

Thank you!!!

February 02, 2023

The service manager along with two of his employees came out to our house and installed our new battery into our Ford Escape. They were very expedient and courteous. We appreciate their help very much. More

by donnahoffman47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Four Stars Ford responded

Thank you!!!

January 26, 2023

Ryan of the service department has been very helpful. He has kept me informed during the process of attaining another key fob; replacing the windshield and currently awaiting a cap piece for my drivers d More

by ctpoynor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ashinhurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher McBride
Dec 26, 2023 -

Four Stars Ford responded

Thank you!!!

January 26, 2023

Great for a small town dealer. Makes life great and the folks that work there are always polite and care about you being a customer. Not found in many places today. More

by DV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ashinhurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Four Stars Ford responded

Thank you!!!

January 21, 2023

They are very nice and very efficient They help you when you don’t understand the problem .They do what they tell you and do not play games like most dealers. If they say 1 hour it is ready not make More

by LTAK5356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ashinhurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Four Stars Ford responded

Thank you!!!

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