Fountain Buick GMC - Service Center

Service Department Is The Worst!!!! Service Department Is The Worst (Charles Cintron)!!! I brought my vehicle to Fountain because there was a knock in the engine, but it was going to be Service Department Is The Worst (Charles Cintron)!!! I brought my vehicle to Fountain because there was a knock in the engine, but it was going to be covered under warranty. Warranty cover rental up to 10 days, they took 20 days to fix it because they were down one mechanic and wanted to split the difference on the additional 10 days which means we would split $449 which means I would have to come out of pocket for $229.50 in addition to my $200 deductible. After battle is out with the GM John, we agreed I would pay 1 day rental of $38, plus the $200 deductible which I had to pay anyway. A month later they charged my credit for $229.20 to pay for half of the overages due to their fault. I am in the process of disputing now. Fountain GMC you suck!!! I am writing to the BBB and I have everything documented, along with the warranty company's timeline which corroborates with everything I said. More

Total zerp Total run around. Broke my dashboard trying to figure out what was wrong with radio/gps. Denied it. Manager said they would fix. Then didn't. Worse cu Total run around. Broke my dashboard trying to figure out what was wrong with radio/gps. Denied it. Manager said they would fix. Then didn't. Worse customer service ever More

Be warned BE WARNED!!!! I would give 0 Stars if it was on here. I got my 2016 GMC Yukon from another dealership 3 hours away and it happen to get a leak in BE WARNED!!!! I would give 0 Stars if it was on here. I got my 2016 GMC Yukon from another dealership 3 hours away and it happen to get a leak in the roof after 5000 miles (It happens human error) however i take it to the closes GMC dealership near me which happens to be Fountain , when I pulled up to get it fixed it had water damage on headliner and the leak , I was VERY clear that my number 1 concern was the headliner (my wife has a allergy to mold) they assured me it was going to get fixed and they would take good care of me. 1 week later went to pick up the service advisor Joey Hurley assured me everything was fixed and handed me the keys after he drove the car around to deliver it to me. I got in the car and looked up and guess what no one did anything to the headliner , Not only that but they completely scratched up 4 of my panels added a grease mark to the headliner and a grease stain on the leather seats. So they told me to bring it back the following week. After getting in touch with GMC corp I finally brought it back to get fixed , again after another week I picked it up , the advisor joey hurley DID NOT walk over to me to verify the car he again just handed me the keys and assured me they replaced the panels (by the way after saying we didnt do the damage in my 5000 mile 60000 yukon) but again said everything was done. I get into my car and to my surprise (not really) they detailed the car and sorta cleaned the headliner but the scratched panels that joey hurley assured me they replaced wa not replaced but a sad attempt and polishing it to hide the marks(didnt work) and the grease stain on the headliner is still there. So basically Joey Hurley Lied to me , Nothing but the leak was fixed and my brand new yukon has more damage than it started with. Be warned if you take your car there JOEY HURLEY is either a liar or not a good advisor and should not rep this dealership and I would advise all of you to look at everything before you leave caue they certainly try to cut corners. My advise to the dealership is stop cutting corners to try to squeeze your client, rather build a relationship and maybe they would come back to buy more cars from you. Just a side note if this happens to you call GM direct and make sure you have them open a case and make notes about the warranty so if you do have this issue you can look back at paper trail. More

Great customer service It wonderful to do business with a parts man Drew Koba . Knowledge is everything and Drew knows how to find the parts i need. In stock or not he wil It wonderful to do business with a parts man Drew Koba . Knowledge is everything and Drew knows how to find the parts i need. In stock or not he will find it W. Harrison. More

Do Humans Work at this Dealership? I have a brand new GMC vehicle and unfortunately this is the dealership closest to me. I have tried to call and schedule my first oil change but no on I have a brand new GMC vehicle and unfortunately this is the dealership closest to me. I have tried to call and schedule my first oil change but no one in the Service department answers the phone. Any time you are transferred to "Service" you get Kristi or Christian's voicemail, but neither of them ever call you back to schedule anything. They literally have the worst customer service ever. I'm not even sure Kristi or Christian know what the term "Customer Service" means. Someone should tell them. More

A good experience in a bad situation. Thank you Kristy. I'm from out of town and had a mechanical failure on my GM Sierra 2500 HD. Pulling a RV made towing it very hazardous. I called early monday morning I'm from out of town and had a mechanical failure on my GM Sierra 2500 HD. Pulling a RV made towing it very hazardous. I called early monday morning and Kristy, assnt-manager to Service reassured me that they would take care of the problem. When I arrived at the dealer, I acknowleged that she was squeezing me in on a very tight schedule. She made arrangements for me to talk to the mechanic for diagnosis, made an estimate and provided me a courtesy car during the time to repair the problem (1 day delay to get the deffective part). And above my expectations, when I got my truck back, it had been cleaned all over. WOW! what a ROYAL treatment. Thanks Kristy. People like you make me proud of owning a GM car. GM has a pearl in its ranks. Yves J., Montréal, Canada More