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56 Reviews of Fountain Buick GMC - Service Center
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Verified Customer
August 13, 2021
The Mitsubishi service advisor Vanessa was so very rude to me while I was trying to expedite repairs through my extended warranty company. She was refusing to contact them to file a claim and almost made m to me while I was trying to expedite repairs through my extended warranty company. She was refusing to contact them to file a claim and almost made me miss my 7 day 100% money back guarantee window. I ended up getting an extension (due to Vanessa) and took the vehicle somewhere else where it was repaired at no cost out of my pocket. This is the closest Mitsubishi to my house yet they don't offer shuttle service to my home which was another inconvenience. I had to take a Lyft home. Glad I have a great extended warranty company. They reimbursed me for that as well as the initial services done by Fountain Mitsubishi. I'm still waiting on that call back from Vanessa that I never got. It's been a month now. We were interested in buying a 2022 Outlander and drove all the way to DeLand for a test drive because we refuse to do business with Fountain. Lost a potentially great client. We own a Buick, GMC and a Mitsubishi. Being new to the area, we thought we found a new service home for our vehicles. Sadly we discovered it won't be Fountain and now we have to drive farther for service. More
by Tax Ladi
Employees Worked With
Vanessa
August 13, 2021
For the 1st time I was very disappointed. One service (tire rotation) listed, on my “coupon” was not performed, but I didn’t notice, until getting back home (an hour’s drive away). When I called, about (tire rotation) listed, on my “coupon” was not performed, but I didn’t notice, until getting back home (an hour’s drive away). When I called, about it, “Matt” told me that due to the low mileage, from the last maintenance, that it didn’t need, to be done. Even though I didn’t believe him, I was willing, to let it go, UNTIL, that is, some extremely RUDE “gentleman” (not Matt) called me today, telling me a totally DIFFERENT story + expressing his strong dislike, of my “review”. please note that I have always been pleased, with the service, in the past, but after today’s phone call, with “Mr. Rude”, I doubt if I ever use Fountain again, for my maintenance services. More
by jan.j.clark
Employees Worked With
Matt
August 13, 2021
Waiting for months on getting 2 simple problems resolved and they keep forgetting and dropping the ball hoping I will forget about the warrantee work to be done. and they keep forgetting and dropping the ball hoping I will forget about the warrantee work to be done. More
by furnray65
Employees Worked With
Service writers
August 13, 2021
Please contact me.I paid cash for my car along with the Please contact me. I paid cash for my car along with the extended warranty that covers the truck through year 2024. I have had to come back to this Please contact me. I paid cash for my car along with the extended warranty that covers the truck through year 2024. I have had to come back to this facility 4 times. I brought my original paperwork to show I did pay for the coverage in full and my truck is covered through 2024. I now feel that your company is dishonest, I am very disappointed and unhappy with the service. I will never purchase from you again. More
by deborah_smiles40
Employees Worked With
Scott?? Not sure of all the names
August 13, 2021
Service center work was done well, but my interaction with Nestor Diaz was awful!! Very bad customer relations! Could have been a lot nicer, and I wouldn’t have had to go over his head for better service with Nestor Diaz was awful!! Very bad customer relations! Could have been a lot nicer, and I wouldn’t have had to go over his head for better service More
by dhollins2021
Employees Worked With
Nestor Diaz
August 13, 2021
Great service, very professional. I really recommended. Since the first time when I visit the dealer I receive the attention with personal with professionalism and quality, I'm very satisfy and happy abou Since the first time when I visit the dealer I receive the attention with personal with professionalism and quality, I'm very satisfy and happy about it. More
by chrised370
Employees Worked With
Vanessa
August 13, 2021
Great staff! To me seeing that one member of your staff has been there for 50 years speaks volumes. I was very pleased with the entire team at this location. has been there for 50 years speaks volumes. I was very pleased with the entire team at this location. More
by Ssmike90
Employees Worked With
Willey
September 25, 2019
Worst experience with a dealership ever. I would like to share the worst experience I have ever had with Fountain Auto Mall Service Center. I brought my Denali truck up to Fountain Auto Mall I would like to share the worst experience I have ever had with Fountain Auto Mall Service Center. I brought my Denali truck up to Fountain Auto Mall Service Center for a sensor replacement that was under warranty. It took almost 3 weeks to replace. Kevin Rivera was the assistant Service Manager or at least that is what his title says. When I dropped my truck off with Kevin, he said it would be a couple of days. Well, that turned into weeks and the only way I could find anything else out about my truck is to drive up there since Kevin does not return phone calls. I had to drive to the dealership 5 times just to find out what is going on. I got tired of dealing with the lack of customer service or the decency to return a call. So, I asked for his manager Nestor Diaz. After almost 3 weeks Nestor tells me that my truck will finally be ready at noon on a Friday. That Friday when I show up to the dealership after I was promised my truck would be ready at noon. At 3 they started to work on my truck to finish so I can get my vehicle back. When the tech finally brought my truck back after waiting over an hour and half. I was told that it was not fixed yet and I would have to bring my truck back in. I get in my truck to go home and look for my prescription sunglasses. They were not there and after looking around with what else is missing from my truck. The employees at Fountain Auto Mall Service Center did NOT even have the decency to LOCK my truck. They should have put a big sign that says “we are not smart enough to lock our customer $80,000 truck come steal what you want”. After I found out that my truck was broken into, I called Nestor Diaz the Service Director at Fountain Auto Mall. I informed him of my terrible experience with Kevin and the item stolen out of my truck. His response to me was. “sorry we are not liable for item stolen out of vehicles here”. I would understand if my window was broken and items were stolen but due to Fountain Auto Mall carelessness and incompetence. Now after that whole ordeal, I need to now take my truck to another mechanic to fix a couple of other minor issues that Fountain Auto Mall broke on my truck. This is exactly what I do not want to do is to have to fix more issues from Fountain Auto Mall. Please DO NOT take your vehicle to Fountain Auto Mall unless you want to leave there with over $800 in stolen items, no return calls, no loaner vehicle for 3 weeks, items stolen and now more repairs from this place. WORST EXPERIENCE EVER and they do not seem to even care. More
by Brian C
Employees Worked With
Kevin Rivera and Nestor Diaz
