Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
56 Reviews of Fountain Buick GMC - Service Center
Sort by
December 02, 2024
This is by far the absolute worst service I've ever seen at a GMC dealer. Bring in my 2024 GMC AT4 2500 for an oil change. Once it's done, I see that they've left all of their protective wrapper garbage f at a GMC dealer. Bring in my 2024 GMC AT4 2500 for an oil change. Once it's done, I see that they've left all of their protective wrapper garbage for me to throw away. Not just the floor mats, but the steering wheel and shifter covers as well. Then a couple of week and 500 miles later, I discover that they forgot to put the oil cap back on. There it was sitting in the front of the engine compartment letting all sorts of debris get into the engine of my $70,000 truck. I left 3 messages for the service manager or someone higher up to give me a call, and I've heard nothing back. More
by hughesra
Employees Worked With
None
October 12, 2024
I’ve been going to this dealership ever since I moved to Florida and they are always super nice and extremely helpful in anything that you need done. Florida and they are always super nice and extremely helpful in anything that you need done. More
by mperfetto19
Verified CustomerEmployees Worked With
March 04, 2023
If you want to wait MORE THAN 3 HOURS for a scheduled oil change, Fountain is your shop. If you want to return THREE TIMES for warranty service on the same issue in less than a month and not get it resolv change, Fountain is your shop. If you want to return THREE TIMES for warranty service on the same issue in less than a month and not get it resolved, not get an explanation, not get a copy of the repair order, then this is the place to go. Fountain cares about taking your money. However, they DO NOT CARE ABOUT YOU OR YOUR CAR. New car, Used car, it doesn't matter. Because you don't matter. Call, complain in person. Who cares. Not Fountain. Do yourself, your car, and the people you care about a favor, and DON'T DO BUSINESS WITH FOUNTAIN BUICK GMC. Next stop: GM Customer Service and the Florida BBB. More
by enlkramer
Employees Worked With
Rafael
January 25, 2023
About 3 weeks ago, I went in for a simple oil/filter change. (I originally bought my vehicle brand new from this dealership). I had to wait excessively for anyone to even acknowledge me (h oil/filter change. (I originally bought my vehicle brand new from this dealership). I had to wait excessively for anyone to even acknowledge me (had made reservations in advance). It took an older black gentleman to finally walk over and offer some assistance. Don't believe he worked that area. My lunch got cold as I was finally ushered into the service workers office. Later, once notified that my vehicle was done- they presented a bill for around $163! I knew these crooks were up to no good. This is illegal as customers are to be told up front about amounts exceeding $100. My car was in excellent condition. I had even been considering trading up into another new vehicle with them. Now- I wouldn't buy bubblegum from out their candy machine. These crooks will never get my business for car maintenance, or Anything Else! More
by KBlanco
Employees Worked With
Christie L., Willie (older black gentleman)
November 25, 2021
Great experience. Wilfred was professional, courteous, and had everything ready to go when I got there and at pick up. I’ve been using this dealership for many years and trust them. and had everything ready to go when I got there and at pick up. I’ve been using this dealership for many years and trust them. More
by Triggdawg
Employees Worked With
Wilfred Rivera
August 19, 2021
The staff was efficient and listened to the issue and was informative. Everything was great. The lobby was clean. A great experience Thank you so much informative. Everything was great. The lobby was clean. A great experience Thank you so much More
by dmagoon0214
Employees Worked With
Muke
August 19, 2021
Wilfredo Rivera took his time explaining what service included and got me in and out in in timely manner. Will be soming back for next service included and got me in and out in in timely manner. Will be soming back for next service More
by Rusbeiro Avendano
Employees Worked With
Wilfred Rivera
