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Fountain Buick GMC
Orlando, FL
399 Reviews
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Showing 399 reviews
June 21, 2021
Mr Phil Spangler worst salesman ever doesn’t know nothing will not help you after the sale never will buy Vehicle from this dealership again. They only care about there sale making money will not help after will not help you after the sale never will buy Vehicle from this dealership again. They only care about there sale making money will not help after sale stay away. More
by Ronak737
Employees Worked With
Phil Spangler
June 22, 2020
Terrible experience... was lied to & they wasted my time! Don’t trust them they will screw you over and laugh about it! Go anywhere else! There not your typical slimy sales people they act nice and smi time! Don’t trust them they will screw you over and laugh about it! Go anywhere else! There not your typical slimy sales people they act nice and smile while screwing you! More
by MomBoss
Employees Worked With
Sebastian and financing
September 25, 2019
Worst experience with a dealership ever. I would like to share the worst experience I have ever had with Fountain Auto Mall Service Center. I brought my Denali truck up to Fountain Auto Mall I would like to share the worst experience I have ever had with Fountain Auto Mall Service Center. I brought my Denali truck up to Fountain Auto Mall Service Center for a sensor replacement that was under warranty. It took almost 3 weeks to replace. Kevin Rivera was the assistant Service Manager or at least that is what his title says. When I dropped my truck off with Kevin, he said it would be a couple of days. Well, that turned into weeks and the only way I could find anything else out about my truck is to drive up there since Kevin does not return phone calls. I had to drive to the dealership 5 times just to find out what is going on. I got tired of dealing with the lack of customer service or the decency to return a call. So, I asked for his manager Nestor Diaz. After almost 3 weeks Nestor tells me that my truck will finally be ready at noon on a Friday. That Friday when I show up to the dealership after I was promised my truck would be ready at noon. At 3 they started to work on my truck to finish so I can get my vehicle back. When the tech finally brought my truck back after waiting over an hour and half. I was told that it was not fixed yet and I would have to bring my truck back in. I get in my truck to go home and look for my prescription sunglasses. They were not there and after looking around with what else is missing from my truck. The employees at Fountain Auto Mall Service Center did NOT even have the decency to LOCK my truck. They should have put a big sign that says “we are not smart enough to lock our customer $80,000 truck come steal what you want”. After I found out that my truck was broken into, I called Nestor Diaz the Service Director at Fountain Auto Mall. I informed him of my terrible experience with Kevin and the item stolen out of my truck. His response to me was. “sorry we are not liable for item stolen out of vehicles here”. I would understand if my window was broken and items were stolen but due to Fountain Auto Mall carelessness and incompetence. Now after that whole ordeal, I need to now take my truck to another mechanic to fix a couple of other minor issues that Fountain Auto Mall broke on my truck. This is exactly what I do not want to do is to have to fix more issues from Fountain Auto Mall. Please DO NOT take your vehicle to Fountain Auto Mall unless you want to leave there with over $800 in stolen items, no return calls, no loaner vehicle for 3 weeks, items stolen and now more repairs from this place. WORST EXPERIENCE EVER and they do not seem to even care. More
by Brian C
Employees Worked With
Kevin Rivera and Nestor Diaz
June 03, 2019
Questionable business practices Wow...$@899 dealer fee!! $25. Markup on wheel locks. Most places dealer fee is 300 -400 bucks. 75.00 dollar wheels locks sell for 50 at dealer..25.0 Wow...$@899 dealer fee!! $25. Markup on wheel locks. Most places dealer fee is 300 -400 bucks. 75.00 dollar wheels locks sell for 50 at dealer..25.00 and amazon. Check out Chevy Dude ln YT for info More
by 1Bad G8
Employees Worked With
Joe internet search
May 08, 2019
Scammers, Don’t shop here In Feb-2019 I leased a brand new 2019 Buick Enclave from these scammers, Before signing the papers I asked them if my car I was giving in was all set, In Feb-2019 I leased a brand new 2019 Buick Enclave from these scammers, Before signing the papers I asked them if my car I was giving in was all set, and no fees will be added. Fast forward 2 Months, and I just got a bill from GM stating that I owe money for wear and tear. So I contacted the dealership and they were so rude and unprofessional, especially the manager Kyle Clements. Don’t buy or preforming any services. Such scammers... More
by Indians33
Employees Worked With
Kyle Clements, Maggie Carter
February 27, 2018
Fantastic experience Your salesperson, John, was fantastic. He made the process very easy!!! I will absolutely do business with this dealership again in 39 months at the e Your salesperson, John, was fantastic. He made the process very easy!!! I will absolutely do business with this dealership again in 39 months at the end of my lease! More
by Dealerreview1
Employees Worked With
John
October 04, 2017
Service Department Is The Worst!!!! Service Department Is The Worst (Charles Cintron)!!! I brought my vehicle to Fountain because there was a knock in the engine, but it was going to be Service Department Is The Worst (Charles Cintron)!!! I brought my vehicle to Fountain because there was a knock in the engine, but it was going to be covered under warranty. Warranty cover rental up to 10 days, they took 20 days to fix it because they were down one mechanic and wanted to split the difference on the additional 10 days which means we would split $449 which means I would have to come out of pocket for $229.50 in addition to my $200 deductible. After battle is out with the GM John, we agreed I would pay 1 day rental of $38, plus the $200 deductible which I had to pay anyway. A month later they charged my credit for $229.20 to pay for half of the overages due to their fault. I am in the process of disputing now. Fountain GMC you suck!!! I am writing to the BBB and I have everything documented, along with the warranty company's timeline which corroborates with everything I said. More
by KarpKiaSucks
Employees Worked With
Charles Cintron, General Manager John
August 27, 2017
Mike Williams is reason 2 buy ur nxt car @ Fountain AutoMall I cannot say enough good things about my car-buying experience earlier this year. I bought a brand new 2017 GMC Acadia at Fountain Auto Mall from Mik I cannot say enough good things about my car-buying experience earlier this year. I bought a brand new 2017 GMC Acadia at Fountain Auto Mall from Mike Williams and if you are in the market for a car I would say figure out what cars this dealer sells so you can get a chance to work with Mike - it's worth it! He was non nonsense, honest, friendly, and helpful. The process of buying a car can be painful as we all know but I can truly say that it was an actual joy (yes, I mean that word) working with Mike to buy my car. He went above and beyond in showing me all the features on my new car and even helped me set up my GMC app on my phone. It felt like VIP service and I think he may have spoiled me for any future car buying needs! Thanks again Mike - I am still loving my car! More
by aatkins
Employees Worked With
Mike Williams
May 20, 2017
Dealing with Fountain was a pleasant experience. Mike Willia ms the Internet Sales Manager explained the costs involved in our purchase of a 2017 Acadia very clear and precise, no BS. The trade value they offer ms the Internet Sales Manager explained the costs involved in our purchase of a 2017 Acadia very clear and precise, no BS. The trade value they offer on our 2012 Terrain was generous. We would recommend Fountain to anyone and will be back in the future for our next purchase. Nancy & John Starcher More
by Peewee321
Employees Worked With
Mike Williams
October 03, 2016
Total zerp Total run around. Broke my dashboard trying to figure out what was wrong with radio/gps. Denied it. Manager said they would fix. Then didn't. Worse cu Total run around. Broke my dashboard trying to figure out what was wrong with radio/gps. Denied it. Manager said they would fix. Then didn't. Worse customer service ever More
by Jimmyjet
Employees Worked With
Service manager
