Fountain Buick GMC

Service Department Is The Worst!!!! Service Department Is The Worst (Charles Cintron)!!! I brought my vehicle to Fountain because there was a knock in the engine, but it was going to be Service Department Is The Worst (Charles Cintron)!!! I brought my vehicle to Fountain because there was a knock in the engine, but it was going to be covered under warranty. Warranty cover rental up to 10 days, they took 20 days to fix it because they were down one mechanic and wanted to split the difference on the additional 10 days which means we would split $449 which means I would have to come out of pocket for $229.50 in addition to my $200 deductible. After battle is out with the GM John, we agreed I would pay 1 day rental of $38, plus the $200 deductible which I had to pay anyway. A month later they charged my credit for $229.20 to pay for half of the overages due to their fault. I am in the process of disputing now. Fountain GMC you suck!!! I am writing to the BBB and I have everything documented, along with the warranty company's timeline which corroborates with everything I said. More

Mike Williams is reason 2 buy ur nxt car @ Fountain AutoMall I cannot say enough good things about my car-buying experience earlier this year. I bought a brand new 2017 GMC Acadia at Fountain Auto Mall from Mik I cannot say enough good things about my car-buying experience earlier this year. I bought a brand new 2017 GMC Acadia at Fountain Auto Mall from Mike Williams and if you are in the market for a car I would say figure out what cars this dealer sells so you can get a chance to work with Mike - it's worth it! He was non nonsense, honest, friendly, and helpful. The process of buying a car can be painful as we all know but I can truly say that it was an actual joy (yes, I mean that word) working with Mike to buy my car. He went above and beyond in showing me all the features on my new car and even helped me set up my GMC app on my phone. It felt like VIP service and I think he may have spoiled me for any future car buying needs! Thanks again Mike - I am still loving my car! More

Dealing with Fountain was a pleasant experience. Mike Willia ms the Internet Sales Manager explained the costs involved in our purchase of a 2017 Acadia very clear and precise, no xx. The trade value they offer ms the Internet Sales Manager explained the costs involved in our purchase of a 2017 Acadia very clear and precise, no xx. The trade value they offer on our 2012 Terrain was generous. We would recommend Fountain to anyone and will be back in the future for our next purchase. Nancy & John Starcher More

Total zerp Total run around. Broke my dashboard trying to figure out what was wrong with radio/gps. Denied it. Manager said they would fix. Then didn't. Worse cu Total run around. Broke my dashboard trying to figure out what was wrong with radio/gps. Denied it. Manager said they would fix. Then didn't. Worse customer service ever More

Be warned BE WARNED!!!! I would give 0 Stars if it was on here. I got my 2016 GMC Yukon from another dealership 3 hours away and it happen to get a leak in BE WARNED!!!! I would give 0 Stars if it was on here. I got my 2016 GMC Yukon from another dealership 3 hours away and it happen to get a leak in the roof after 5000 miles (It happens human error) however i take it to the closes GMC dealership near me which happens to be Fountain , when I pulled up to get it fixed it had water damage on headliner and the leak , I was VERY clear that my number 1 concern was the headliner (my wife has a allergy to mold) they assured me it was going to get fixed and they would take good care of me. 1 week later went to pick up the service advisor Joey Hurley assured me everything was fixed and handed me the keys after he drove the car around to deliver it to me. I got in the car and looked up and guess what no one did anything to the headliner , Not only that but they completely scratched up 4 of my panels added a grease mark to the headliner and a grease stain on the leather seats. So they told me to bring it back the following week. After getting in touch with GMC corp I finally brought it back to get fixed , again after another week I picked it up , the advisor joey hurley DID NOT walk over to me to verify the car he again just handed me the keys and assured me they replaced the panels (by the way after saying we didnt do the damage in my 5000 mile 60000 yukon) but again said everything was done. I get into my car and to my surprise (not really) they detailed the car and sorta cleaned the headliner but the scratched panels that joey hurley assured me they replaced wa not replaced but a sad attempt and polishing it to hide the marks(didnt work) and the grease stain on the headliner is still there. So basically Joey Hurley Lied to me , Nothing but the leak was fixed and my brand new yukon has more damage than it started with. Be warned if you take your car there JOEY HURLEY is either a liar or not a good advisor and should not rep this dealership and I would advise all of you to look at everything before you leave caue they certainly try to cut corners. My advise to the dealership is stop cutting corners to try to squeeze your client, rather build a relationship and maybe they would come back to buy more cars from you. Just a side note if this happens to you call GM direct and make sure you have them open a case and make notes about the warranty so if you do have this issue you can look back at paper trail. More

Great customer service It wonderful to do business with a parts man Drew Koba . Knowledge is everything and Drew knows how to find the parts i need. In stock or not he wil It wonderful to do business with a parts man Drew Koba . Knowledge is everything and Drew knows how to find the parts i need. In stock or not he will find it W. Harrison. More

Do Humans Work at this Dealership? I have a brand new GMC vehicle and unfortunately this is the dealership closest to me. I have tried to call and schedule my first oil change but no on I have a brand new GMC vehicle and unfortunately this is the dealership closest to me. I have tried to call and schedule my first oil change but no one in the Service department answers the phone. Any time you are transferred to "Service" you get Kristi or Christian's voicemail, but neither of them ever call you back to schedule anything. They literally have the worst customer service ever. I'm not even sure Kristi or Christian know what the term "Customer Service" means. Someone should tell them. More

Awesome Car Buying Experience!!! My wife and I just purchased a 2015 GMC Terrain and the buying experience was nothing but AWESOME. Mike Williams was the sales person and if you are My wife and I just purchased a 2015 GMC Terrain and the buying experience was nothing but AWESOME. Mike Williams was the sales person and if you are thinking about purchasing a car,truck or suv then Mike Williams is the person you will want to deal with. The fact the Mike and the other professionals at Fountain Automall did not lower themselves to pressure us into buying closed the deal and it was a awesome car buying experience. Mike Williams is truly a professional that still has the honor and integrity that so many sales people lack these days. Mike takes pride in his profession and it shows in his wealth of the knowledge that so many sales people lack. The other individuals within Fountain that were involved with our purchase was Dave the desk manager and Mike McNamara in the finance department. Fountain Automall has my business now and in the future. More

car shopping at fountain GMC I'd say it was overall a very pleasant no stress experience excellent customer service friendly staff professional and curious salesman who will he I'd say it was overall a very pleasant no stress experience excellent customer service friendly staff professional and curious salesman who will help to the fullest extent no runaround, Just overall good service thanksthanks for such a pleasant buying experience! More

Really good Ammor Hamza is the best car dealer "seller of the year". His professionalism, attention to detail and work ethics are outstanding. This is my second c Ammor Hamza is the best car dealer "seller of the year". His professionalism, attention to detail and work ethics are outstanding. This is my second car within a month and I will always look for him. The remaining staff were excellent as well. Thanks for everything. More