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Fountain Buick GMC
Orlando, FL
292 Reviews
Fountain Auto Mall's selection of Buick and GMC vehicles is so large, that we fill the old Orlando drive-in theater site. With having a huge selection, we are able to offer Lakeland and Kissimmee Buick and GMC customers a huge selection of new and used cars, trucks, and SUVs. Fountain Buick GMC also offers a complimentary shuttle service within a 15 mile radius, Monday through Saturday.
For Lakeland Buick and Kissimmee GMC Shoppers, you have many dealership options. That is why Fountain Auto Buick GMC dealership is just a short drive north in Orlando. Let our staff interest you in a new Buick Enclave or LaCrosse each built with style and comfort in mind. If you are in need of comfort and a vehicle “Professionally Built,” check out our huge selection of GMC vehicles. We offer the best selection of GMC Terrains, Acadia’s or Sierra's near Lakeland FL. Come see why auto customers continue to make us their Orlando Buick and GMC dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 292 reviews
August 13, 2021
Please contact me.I paid cash for my car along with the Please contact me. I paid cash for my car along with the extended warranty that covers the truck through year 2024. I have had to come back to this Please contact me. I paid cash for my car along with the extended warranty that covers the truck through year 2024. I have had to come back to this facility 4 times. I brought my original paperwork to show I did pay for the coverage in full and my truck is covered through 2024. I now feel that your company is dishonest, I am very disappointed and unhappy with the service. I will never purchase from you again. More
by deborah_smiles40
Verified CustomerEmployees Worked With
Scott?? Not sure of all the names
Helpful August 13, 2021
Service center work was done well, but my interaction with Nestor Diaz was awful!! Very bad customer relations! Could have been a lot nicer, and I wouldn’t have had to go over his head for better service with Nestor Diaz was awful!! Very bad customer relations! Could have been a lot nicer, and I wouldn’t have had to go over his head for better service More
by dhollins2021
Employees Worked With
Nestor Diaz
August 13, 2021
Brian and Luis were the absolute best! They went above and beyond to help me get a car. I will definitely be back when I'm ready for an upgrade. and beyond to help me get a car. I will definitely be back when I'm ready for an upgrade. More
by CUTRUPI116
Employees Worked With
Brian Garrett
June 21, 2021
Mr Phil Spangler worst salesman ever doesn’t know nothing will not help you after the sale never will buy Vehicle from this dealership again. They only care about there sale making money will not help after will not help you after the sale never will buy Vehicle from this dealership again. They only care about there sale making money will not help after sale stay away. More
by Ronak737
Employees Worked With
Phil Spangler
June 21, 2020
Terrible experience... was lied to & they wasted my time! Don’t trust them they will screw you over and laugh about it! Go anywhere else! There not your typical slimy sales people they act nice and smi time! Don’t trust them they will screw you over and laugh about it! Go anywhere else! There not your typical slimy sales people they act nice and smile while screwing you! More
by MomBoss
Employees Worked With
Sebastian and financing
September 25, 2019
Worst experience with a dealership ever. I would like to share the worst experience I have ever had with Fountain Auto Mall Service Center. I brought my Denali truck up to Fountain Auto Mall I would like to share the worst experience I have ever had with Fountain Auto Mall Service Center. I brought my Denali truck up to Fountain Auto Mall Service Center for a sensor replacement that was under warranty. It took almost 3 weeks to replace. Kevin Rivera was the assistant Service Manager or at least that is what his title says. When I dropped my truck off with Kevin, he said it would be a couple of days. Well, that turned into weeks and the only way I could find anything else out about my truck is to drive up there since Kevin does not return phone calls. I had to drive to the dealership 5 times just to find out what is going on. I got tired of dealing with the lack of customer service or the decency to return a call. So, I asked for his manager Nestor Diaz. After almost 3 weeks Nestor tells me that my truck will finally be ready at noon on a Friday. That Friday when I show up to the dealership after I was promised my truck would be ready at noon. At 3 they started to work on my truck to finish so I can get my vehicle back. When the tech finally brought my truck back after waiting over an hour and half. I was told that it was not fixed yet and I would have to bring my truck back in. I get in my truck to go home and look for my prescription sunglasses. They were not there and after looking around with what else is missing from my truck. The employees at Fountain Auto Mall Service Center did NOT even have the decency to LOCK my truck. They should have put a big sign that says “we are not smart enough to lock our customer $80,000 truck come steal what you want”. After I found out that my truck was broken into, I called Nestor Diaz the Service Director at Fountain Auto Mall. I informed him of my terrible experience with Kevin and the item stolen out of my truck. His response to me was. “sorry we are not liable for item stolen out of vehicles here”. I would understand if my window was broken and items were stolen but due to Fountain Auto Mall carelessness and incompetence. Now after that whole ordeal, I need to now take my truck to another mechanic to fix a couple of other minor issues that Fountain Auto Mall broke on my truck. This is exactly what I do not want to do is to have to fix more issues from Fountain Auto Mall. Please DO NOT take your vehicle to Fountain Auto Mall unless you want to leave there with over $800 in stolen items, no return calls, no loaner vehicle for 3 weeks, items stolen and now more repairs from this place. WORST EXPERIENCE EVER and they do not seem to even care. More
by Brian C
Employees Worked With
Kevin Rivera and Nestor Diaz
June 03, 2019
Questionable business practices Wow...$@899 dealer fee!! $25. Markup on wheel locks. Most places dealer fee is 300 -400 bucks. 75.00 dollar wheels locks sell for 50 at dealer..25.0 Wow...$@899 dealer fee!! $25. Markup on wheel locks. Most places dealer fee is 300 -400 bucks. 75.00 dollar wheels locks sell for 50 at dealer..25.00 and amazon. Check out Chevy Dude ln YT for info More
by 1Bad G8
Employees Worked With
Joe internet search
May 07, 2019
Scammers, Don’t shop here In Feb-2019 I leased a brand new 2019 Buick Enclave from these scammers, Before signing the papers I asked them if my car I was giving in was all set, In Feb-2019 I leased a brand new 2019 Buick Enclave from these scammers, Before signing the papers I asked them if my car I was giving in was all set, and no fees will be added. Fast forward 2 Months, and I just got a bill from GM stating that I owe money for wear and tear. So I contacted the dealership and they were so rude and unprofessional, especially the manager Kyle Clements. Don’t buy or preforming any services. Such scammers... More
by Indians33
Employees Worked With
Kyle Clements, Maggie Carter
February 27, 2018
Fantastic experience Your salesperson, John, was fantastic. He made the process very easy!!! I will absolutely do business with this dealership again in 39 months at the e Your salesperson, John, was fantastic. He made the process very easy!!! I will absolutely do business with this dealership again in 39 months at the end of my lease! More
by Dealerreview1
Employees Worked With
John
October 03, 2017
Service Department Is The Worst!!!! Service Department Is The Worst (Charles Cintron)!!! I brought my vehicle to Fountain because there was a knock in the engine, but it was going to be Service Department Is The Worst (Charles Cintron)!!! I brought my vehicle to Fountain because there was a knock in the engine, but it was going to be covered under warranty. Warranty cover rental up to 10 days, they took 20 days to fix it because they were down one mechanic and wanted to split the difference on the additional 10 days which means we would split $449 which means I would have to come out of pocket for $229.50 in addition to my $200 deductible. After battle is out with the GM John, we agreed I would pay 1 day rental of $38, plus the $200 deductible which I had to pay anyway. A month later they charged my credit for $229.20 to pay for half of the overages due to their fault. I am in the process of disputing now. Fountain GMC you suck!!! I am writing to the BBB and I have everything documented, along with the warranty company's timeline which corroborates with everything I said. More
by KarpKiaSucks
Employees Worked With
Charles Cintron, General Manager John
