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Fountain Acura
Orlando, FL
378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 378 reviews
March 09, 2011
I was able to give them all my information over the phone. I was approved and all I had to do was go in and sign. I have leased cars from this dealership several times because the service is excellen phone. I was approved and all I had to do was go in and sign. I have leased cars from this dealership several times because the service is excellent. Brian Garret and Van McCray did an excellent job in assisting me with my new lease. More
by Luana Cotto
Employees Worked With
Brian Garrett Van McCray
February 15, 2011
I had a very pleasant experience in making my recent vehicle purchase at Fountain Mitsubishi. I had a Honda Odyssey that I had leased for five years with the effects of three children all under twelve y vehicle purchase at Fountain Mitsubishi. I had a Honda Odyssey that I had leased for five years with the effects of three children all under twelve years old. I had very bad feelings because the odometer had too many miles on it as well. Brian Garrett was the reason the process was very smooth, he took care of everything in a very professional way. More
by PGreco3365
Employees Worked With
Brian Garrett
January 26, 2011
I went to the mitsubishi and the salesperson that was helping me was incredibly nice she answered all my questions she took me on a great test drive with the mitsubishi Lancer which is an incredible car helping me was incredibly nice she answered all my questions she took me on a great test drive with the mitsubishi Lancer which is an incredible car and she went the extra mile by also telling me different ways to bring up my credit score. More
by sr15pr
Employees Worked With
Van McCray
October 29, 2010
I recently tried to purchase my leased MDX. I first checked my credit on all three credit report agencies. They all said I was over 700. “Great” Just wait you will not believe this. I applied and they checked my credit on all three credit report agencies. They all said I was over 700. “Great” Just wait you will not believe this. I applied and they were very nice BUT, they called back and told me my credit was 55 points less than what Equifax said. I told them that something was wrong. They said no way. So I sent them my credit report. They call back and told me there are two Equifax reports one for you and one for us. Just wait it gets better. I called Acura national customer service. The guy I talked to could not believe what I told him so he was nice enough to let me listen in on a phone call with a dealership in Jacksonville, Fl. He asked the finance manager if it is possible for the credit report that he get through Acura financial / Honda Financial could be 55 points less than the Equifax report that everyone else gets on line. The finance manager said yes all the time and sometimes it could be 100 points. The Acura customer service Rep was speechless and so was I. Wait Wait don’t go away yet this get even better. I called Experian the company that I pay to get my reports so I can stay on top of everything. The nice lady told me after I told her my dilemma and checking with someone else, that some car companies re-factor the numbers. That means they take the real score and work them one way or the other. So I asked the nice lady it seems to me that Acura USA is playing with loaded dice and she said there is nothing I can do. So I called Fountain Acura back and asked if they could send me the report they got from their finance department and they said no. So if are planning on buying an Acura you need to start with a score of 830 then you may be able to finance a car with Acura Please note: I am not picking on Fountain Acura, all Acura dealership end up going back to the same place for approvals. More
by jmmiles
Employees Worked With
Jose
December 29, 2009
Actually, we liked this dealership and that is not something we usually say after buying a car. No problems...right car and the right price! They got it ready very quickly and we were surprised at the something we usually say after buying a car. No problems...right car and the right price! They got it ready very quickly and we were surprised at the fairness of the finance department, as well. Service has been like clockwork for the 2 years we owned our 2007 TL. Like any place you patronize where there are many variables such as your purchase price, trade-in allowance, term of loan and interest rates...just do your homework and be careful! More
by thomas1234
Employees Worked With
Sales and service!
July 20, 2008
I was excited about the new 6.2 liter engine for the 2007 Denali. Fountain dealership is within 2 miles from my shop which makes it very convenient. I ordered my new Denali from the factory just the way I wa Denali. Fountain dealership is within 2 miles from my shop which makes it very convenient. I ordered my new Denali from the factory just the way I wanted it which included a "Corsa Performance Exhaust System" which for only $1,000.00 more would make it match Escalades 400 horsepower. The Sales Manager told me he would install that at the dealership along with the GMC 22" wheels. Longs story short, they put a GMC exhaust system that makes my new vehicle sound like a race car even at low speed and does not meet the performance standards of the well known "Corsa" which I paid for. When I went to the sales manager with the issue, he assured me he would replace it with the Corsa as soon as it came available as they were not even in existence yet. He got fired, but the sales person that was assigned to my deal new of what had happened. I had approx. 20 emails documenting the scam. When the exhaust cam out and I wanted it installed, it was turned over theo the G. Manager who said unless I could prove it in writing there would be no replacement and was extremely nasty regarding the entire situation. I got ripped off and the GM absolutly knew it and condoned it. More
by tlowry
Employees Worked With
Dan Schecksnader
April 16, 2008
My Acura was involved in a collision prior to delivery to me. I noticed a vibration on the drive home but did not report it immediately. I wrongly assumed that it was a wheel out of balance. The general me. I noticed a vibration on the drive home but did not report it immediately. I wrongly assumed that it was a wheel out of balance. The general manager, Dan Schexnayder - dan.schexnayder@kingmail.us, offered no help and instead took the approach of blaming me for the damage. This was a terrible experience and I will not buy another Acura - a BWM, Lexus, or Infinity are in my near future. With dealers like Fountain Acura run by managers such as Dan Schexnayder, it's no wonder that Acura is fading out of existance. This is my LAST one. More
by userman
Employees Worked With
4
