Fountain Acura

We were looking for a specific vehicle and were notified immediately when one was brought to the lot. Brian ensured we were able to view the vehicle at times that were convenient for us. We wanted a few i immediately when one was brought to the lot. Brian ensured we were able to view the vehicle at times that were convenient for us. We wanted a few items looked at prior to purchasing the vehicle and he promptly addressed these concerns. Overall was a great experience! More

We worked with Brian Garrett over the phone on the sale of our new Acadia for about a week. He was very patient with all our questions, considering all the different options to get a vehicle at the price of our new Acadia for about a week. He was very patient with all our questions, considering all the different options to get a vehicle at the price our family could afford. His customer service and communication over the course of the sale was excellent. Once we met in person, we had already established a relationship, which made for a very comfortable encounter. We then met witht he Finance person (can't recall her name) who was also very friendly and accommodating. I have purchased/leased 10 vehicles to date and I have to say that this car buying experience was the best I have had bar none! We will definitly reccommend Brian and the Fountain Auto Mall to all of my family and friends and we will return for our next vehicle purchase. They have exceeded my expectations and renewed my faith in the car buying process. Thanks again. Sincerely, Kim & Mike Matz More

Brian was very informative without being pushy. He created a low key consultative environment and made me feel good about my purchase. I would by from GMC and Brian again. created a low key consultative environment and made me feel good about my purchase. I would by from GMC and Brian again. More

We went in to look around to see if the Outlander was available for me to buy with my trade in and was totally met with a very knowledgeable agent who let me ask my discovery questions of what I was look available for me to buy with my trade in and was totally met with a very knowledgeable agent who let me ask my discovery questions of what I was looking for, and was treated with the utmost respect and answered all my questions that I had, and because of this, not only did I get my Outlander, but my husband got his truck, a GMC Sierra Crew-cab. This was the best Xmas for both of us and we owe it to Brian, who took the time and energy to assist us both with every question and there was never a moment that we felt pressure. Brian, by his 2nd to none-courtsey and respect, sold 2 vehicles. I would deal with him again and again and HIGHLY recommend our friends to buy from him and your staff. Thank you for having the best of the best staff at Fountain. Sincerely yours Joyce and Robert Strickland More

My wife and I live in Charleston, about 400 miles from the dealer. We found the vehicle we wanted online and submitted a request to Sales. Immediately I was replied to and ultimately put in touch with B the dealer. We found the vehicle we wanted online and submitted a request to Sales. Immediately I was replied to and ultimately put in touch with Brian. Brian was very experienced and knowledgebale about the vehicle and was able to answer all of my questions I had about buying out of state. We handled most of the paperwork and approvals via email so when we drove there it was just a matter of a few signatures and we were done. Brian was extremely courteous and helpful with the entire transaction and I would not hesitate in a minute recommending him and the dealership to anyone looking to buy. Brian truly is an exception to the "car dealer" stereotype. More

Miss McCray is one of the best salesperson that has FountainMall because this is my third car that I purchased with you and she look for me to try to make bussines since one year ago and finally she go FountainMall because this is my third car that I purchased with you and she look for me to try to make bussines since one year ago and finally she got today and I very happy with my deal.She was outstanding during the sale and she gave many options to try to get the best for both parts. More

Brian Garret was very helpful, non-pressuring and patient. The experience was pleasant and painless. Jarrod and Tom were also helpful in making the deal work for my family. patient. The experience was pleasant and painless. Jarrod and Tom were also helpful in making the deal work for my family. More

The sales process was very smooth, Brian provided all the information I requested before visiting the dealer and had everything ready for me when I got there. He went over all the details of the vehicle and information I requested before visiting the dealer and had everything ready for me when I got there. He went over all the details of the vehicle and was very helpful in explaining all the documentsation. I am very happy with the vehicle and my sales experience and will highly recommend his service to anyone. More

Clyde the salesman promised a service that was not honored! I leased a 2011 MDX with the technology package, not a cheap lease with a price tag of 47k! For the $ a month I pay I expect at very least O honored! I leased a 2011 MDX with the technology package, not a cheap lease with a price tag of 47k! For the $ a month I pay I expect at very least OK service. This is what happened, I wanted the car in black, Fountain Acura did not have a black one on the lot so they had to get it from another dealership. The car that they got from another dealership happen to have the Nitrogen filled tires, an option I don't really care for. Because of this "extra" charge they incurred to get the car they gave me such a hard time about getting 12k miles a year on the lease, they wanted to give me 10k! Really? Wow I should have gone running then! Anyhow Clyde clearly stated all the advantages of having these nitrogen filled tires and that Acura would fill them up anytime for me no problem. So these "advantages", where are they? I had one tire start notifying me of low PSI and soon after I had 3. Went in to get them filled and boy was I surprised! They wanted to charge me to put in Nitrogen in my tires? Really? I didn't ask for this option and clearly it's defective if I'm getting low pressures, and not just a few PSI I'm talking about 23, 24, 26 ... The car is a few months old and is babied.... Obviously defective. So I advised the service techs that I was not going to pay to have the tires filled up because it was promised that they would fill it up for me upon the sale of the car. Of course when I went to speak to Clyde he said oh no, we got that car from another dealership and since they filled it up we're not responsible to refill for you. Verbatim "not our problem." Now how much sense does that make, I said I bought the car from you not them, so why should they be responsible for filling them up. So does that mean if I have an Acura warranty and the car needs repair they aren't going to honor it because it was purchased at a different dealer? Obviously a quick fix is to just put some air in the tires and call it a day right? I left extremely irritated and I promise I will never buy from that dealership again and encourage all to shop elsewhere. Customer service SUCKS and it's not like I was asking them to give me a brand new transmission, or repair something pricey it's NITROGEN people...There are many ways to fix this situation, 1st the easiest fix would be we're sorry for the "misunderstanding" we'll fill this time for free but for future reference you'll have to pay. No we cannot fill you're tires with Nitrogen for free but will gladly fill your tires with air as it is unsafe to be driving with such low PSI. Something along those lines to keep a life time customer....I hope this saves you from purchasing a car from this dealership, go elsewhere! More

I started out having a great experience with this dealership, but after many months of dealing with them I am now completely turned off to them. This dealership damaged my car when it was in for ser dealership, but after many months of dealing with them I am now completely turned off to them. This dealership damaged my car when it was in for service and they refused to fix the damage they caused. They just simply said they would not fix it and that was the end of it. I tried to take the problem to all the higher levels of management including the GM and no one returned my calls or emails. I will never purchase another vehicle from them and have even gotten rid of the car they damaged just to be done with having to deal with them in the future. What an awful bunch of people to deal with...can't wait till the day comes when I drive by their dealership and it has gone out of business. I've talked to so many other people with similar experiences with Fountain Acura that I can't imagine they will be in business much longer. More