Fountain Acura

Carlos knew exactly what we wanted and worked with us with very friendly manner. He by far was the best experience I had when purchasing a new car. with very friendly manner. He by far was the best experience I had when purchasing a new car. More

We appreciated everyone's patience in working with us, to get the exact car we wanted. We were especially happy with the trade-in value given for our car. However, the $649.50 pre-delivery service charge s get the exact car we wanted. We were especially happy with the trade-in value given for our car. However, the $649.50 pre-delivery service charge seemed surprisingly high. More

Josephine made our car buying experience very comfortable. We got the best deal without haggling. She even filled the tank and gave us a car care kit. comfortable. We got the best deal without haggling. She even filled the tank and gave us a car care kit. More

Josephine is amazing ! Gave the best price upfront and disclosed all fee's. There where no games and had everything ready at the time of delivery. She is a asset to your company and wish I had that talent disclosed all fee's. There where no games and had everything ready at the time of delivery. She is a asset to your company and wish I had that talent working for me. I highly recommend anyone looking for a vehicle to see Josephine! You will not regret it! More

We have owned several Acura models, most recently an RDX, and had an established relationship with another dealer. So, when shopping for a 2013 RDX I emailed that dealer and also Fountain Acura. Josephine Ma and had an established relationship with another dealer. So, when shopping for a 2013 RDX I emailed that dealer and also Fountain Acura. Josephine Mancini from Fountain Acura responded immediately with RDX pricing and inventory, and also let me know about a special 2012 MDX sales event, with pricing and again, inventory. The other dealer responded an hour later with a inquiry of their own (Was I interested in purchasing or leasing?) Like I wrote them in a later email, I and Josephine at Fountain Acura, thought my intentions were quite clear. Josephine is truly a professional who understands the market, her customers needs, and she made our Acura shopping experience quite pleasurable. She was totally up front and genuine, gave us the best price without haggling about add ons and extra fees, and very attentive to our automobile needs, quirks, and preferences. If shopping for a new Acura or any other Fountain model, I highly recommend Josephine. You will be taken care of. More

I was travelling out of town on business and two service needed lights indicated I needed to have my 2008 Saturn Vue looked at. I had a short time window before I needed to make a return drive of 250 miles. needed lights indicated I needed to have my 2008 Saturn Vue looked at. I had a short time window before I needed to make a return drive of 250 miles. As soon as I walked in, Kristy greeted me, put me at ease, listened carefully to what the problem was also let me know that there were two recall issues that also needed attention. All items were repaired quickly and the car was ready one hour earler than promised. Great job More

I began my car buying process several months in advance, knowing which vehicle I wanted, researching what time of year dealers/manufacturers typically offer incentives on it, and figuring out all of the dea knowing which vehicle I wanted, researching what time of year dealers/manufacturers typically offer incentives on it, and figuring out all of the dealerships within my geographic region. When the incentives on the vehicle took effect, I contacted all of the dealers for price quotes. Josephine responded back with the lowest offer within the region -- her price was significantly lower than all of the other dealerships around. To me, this was a good sign because I felt like she wasn't holding back and wanted to lead with her best price and not play games. We spent a day or two corresponding through email and phone about the specifics of leasing the vehicle. She provided several payment options and answered questions I had about the car and specific lease scenarios. Once I made up my mind, I called her up, told her I wanted to purchase the car. She asked me for specific items to start the purchase process (drivers license, proof of insurance, and Acura finance application). From the comforts of my house and at my own pace, I located this information, filled out paperwork, and sent it back to her through email. I spent a little over an hour between the emails, phone calls, and filling out paperwork. Afterwards, all that was left was a trip to the dealership to meet Josephine and sign papers. Josephine was awesome. We sat down, went over the details of the lease payment option I selected earlier -- this was quick and easy because there were no surprises and the numbers matched exactly what we discussed in emails and phone calls. We had a paper signing party with Josephine followed by another one with MJ (who was also great to deal with). I didn't feel pressured or rushed. Afterwards, Josephine gave us a tour of the car's features, helped us pair our phone with the car, and sent us along with a full tank of gas! I spent a little over an hour and half at the dealership. Overall, my experience of purchasing the car from Josephine/Fountain Acura was a great. Specifically, I enjoyed (1) receiving her best offer right off the bat, (2) corresponding through email/phone about lease financing information, (3) being able to process the information at home at my own pace vs. being at the dealership and feeling rushed to make a decision, (4) providing my drivers license, proof of insurance, and Acura finance paperwork through email vs. doing it at the dealership and waiting for it all to be copied, processed, etc., (5) going to the dealership and seeing that there were no surprises and the numbers she quoted to me through the phone/email matched the numbers we agreed to earlier, (6) spending a minimal amount of time at the dealership -- basically to meet the wonderful person who made the leasing experience painless, sign papers, and take ownership of the vehicle, and (7) most importantly Josephine's energy, attitude, and professionalism throughout the entire process. I would definitely consider working with Josephine again in the future! More

I want to thank Fountain Auto Mall to make one of my dreams come true , to buy a car for my wife , I want to specially thank to Van McCray, excelent sales person , and great person, very friendly, so v dreams come true , to buy a car for my wife , I want to specially thank to Van McCray, excelent sales person , and great person, very friendly, so very sweet, god bless you Van and thank you again. More

I was introduced to Josephine by a friend that had previously bought a car from her at Fountain Acura. Josephine was fantastic to work with. She made the process of leasing my new TL easy and hassle f previously bought a car from her at Fountain Acura. Josephine was fantastic to work with. She made the process of leasing my new TL easy and hassle free. I highly recommend visiting the team at Fountain Acura. More

Very pleasant experience, received a great price immediately so did not have to haggle over price, no extra fees when we went to purchase it, no pressure. immediately so did not have to haggle over price, no extra fees when we went to purchase it, no pressure. More