Fountain Acura

I have taken my hummer for a brake/ rotor work and they determined that air fitler was bad. I requested them to change the air fiter and was billed for it. Once I got back to my home town, took the Hummer determined that air fitler was bad. I requested them to change the air fiter and was billed for it. Once I got back to my home town, took the Hummer for oil change at local dealer and they found out air filter was not changed (this is couple of days apart). Contacted the Fountain Service Advisor and was told they will look into the matter (have sent picture of the air filter) but it seems like they dont value the customer service as I never received any confirmation on refund or any updates Would not recommend this dealer to anyone and hope I never have to go back there More

Brian gave us so much personal attention. He spoke with my boyfriend for at least 25 minutes over the phone just explaining leases to him. When we decided to come to the dealership to look at leasing a car my boyfriend for at least 25 minutes over the phone just explaining leases to him. When we decided to come to the dealership to look at leasing a car, Brian came in on his day off just to accommodate us. Everything went smooth and we left very happy customers. Mary Ann Kalonick More

Called Monday and set up appointment for oil change. Had to leave work early to get there.(hours are not condusive to average worker) Was taken to Kristy's office where I was told that they could not do an to leave work early to get there.(hours are not condusive to average worker) Was taken to Kristy's office where I was told that they could not do an oil change that late in the day because her mechanics were getting ready to go home. I explained that I had made an appointment, to which my response was that she didnt have it on her schedule. After making it quite clear by telling me that she had had a bad day she got sombody to do the oil change. When asked if I wanted my tires rotated, (which is part of the package deal) I thought I would give them a break and said no. When asked if I wanted the car washed, I said yes because there was bird droppings on the windows. When the car was done and I when to leave, It was clear that the car wash was done half way, with the bird droppings still on the windows as well as a dirty rag used to wipe the front and rear windows. The only good thing to come out of this visit was that I used the $28 balance that I had on a preferred customer account because I do not have any plans to use their services in the future. My sales receipt also shows a N/C vehical Inspection that I never received. I can only hope that the next dealer to sell me my new 2500 HD GMC to tow my fifthwheel with, will treat me with a little more respect. More

We were on vacation in Florida when some sensor lights flashed on our Acura MDX. Service would not even look at the car because it was 1/2 hr before closing time. We took it back the next morning and were flashed on our Acura MDX. Service would not even look at the car because it was 1/2 hr before closing time. We took it back the next morning and were given estimate of over $1000.00 to repair. Thought price very high but as we were captive audience had no choice but OK the repair. We got a call later from service manager stating that while car up on rack, the mechanic noticed our rear brakes, rotors and calipers were shot and that the brakes had less than 1mm left. We questioned this as they had just been checked before leaving Ohio and the local mechanic said they were fine. We then phoned our mechanic in Ohio who read the written assessment of our brakes before leaving as 6/32" and said it would be almost impossible to wear out that much brake in 1000 miles without noticing something amiss. When we told this to the service manager, he told us we would never make it back to Ohio! Talk about stress! Not only did we make it safely back to ohio without the replacement of the brakes, rotors and calipers, but had our local service manager removed the back brakes, show us the brakes, rotors and calipers and all were fine!!!! We are getting to purchase a new vehicle and it will not be an Acura - this left such a bad taste. More

The sales experience was great and highly recommended. The rating however is based strickly on the service department. This is the worst i've ever used. Its impossible to get them on the phone to schedule The rating however is based strickly on the service department. This is the worst i've ever used. Its impossible to get them on the phone to schedule an appointment or talk to someone. I've called multiple times throughout the day, different days, etc. i've had my car for 1.5 years and same story every time i've called. For god sake, hire an intern or hourly employee to answer the stupid phone. At least make it seem like you care. Have a human voice tell me a service rep will call back soon. The voicemail right now says "if we dont call you back by the next day, try again because there was a problem". Seriously? More

Kristy Horton was very professional and friendly. Our Kristy Horton was very professional and friendly. Our time there was pleasant and the problem on our vehicle was resolved. She was on top of things Kristy Horton was very professional and friendly. Our time there was pleasant and the problem on our vehicle was resolved. She was on top of things and made the service department run very smoothly. If we were to live in Florida we would go to this dealership. More

Kristy was excellent. I called first and she assured me she could help. The service tech looked at the car and recommended a repair and it was done quickly. she could help. The service tech looked at the car and recommended a repair and it was done quickly. More

Great experience, Van did everything to please us and have a great experience with our new Mitsubishi car! She knew so much about the car and all the features, was amazing! have a great experience with our new Mitsubishi car! She knew so much about the car and all the features, was amazing! More

Excellent. I did the whole deal on the phone and was very happy with my whole dealship experience. I am happy with my 2012 Acura tl happy with my whole dealship experience. I am happy with my 2012 Acura tl More

The Sierra is great and they were very helpful, easy to work with and kept me up to date through out the sale. This was the easiest and best car purchase I've ever had. I've already given Brians card to my work with and kept me up to date through out the sale. This was the easiest and best car purchase I've ever had. I've already given Brians card to my brother. More