Fountain Acura

Josephine was extremely knowledgeable of the car and process. She made the transaction very smooth and stress free. I would highly recommend her and Acura to any of my friends. It was a great experienc process. She made the transaction very smooth and stress free. I would highly recommend her and Acura to any of my friends. It was a great experience. More

Great sales experience, but worst service department I've ever encountered. All I'm trying to do is schedule an oil change and tire rotation. I've called numerous times and no one answers. I go ahead an I've ever encountered. All I'm trying to do is schedule an oil change and tire rotation. I've called numerous times and no one answers. I go ahead and arrive on a Saturday morning when they open thinking how long can it take. They turn me away saying they only have 3 tech's working and none of them are lube guys. I go home and schedule an appointment (online) for the following Saturday. I get a call a day later saying they are already booked for Saturday. That has to be a flat out lie - figure they just don't want to tell me they don't handle oil changes on the weekends. If I hadn't already prepaid the 2 years of oil service I'd say forget it. ** Lesson learned - don't pre-pay for anything at this dealership. Good thing I have my own Honda/Acura mechanic if anything should really go wrong. More

In all my dealings with car dealers,I have never had such a personable salesperson and an easy experience!!!Josephine Mancini was remarkable and I will have no problem going back to Fountain Auto Mall for my a personable salesperson and an easy experience!!!Josephine Mancini was remarkable and I will have no problem going back to Fountain Auto Mall for myself and refer others! More

I must say Josephine made our car buying experience trurly wonderful! She delivered on everything she said she would have done to the car before we took it. We talked about everything from the car to o trurly wonderful! She delivered on everything she said she would have done to the car before we took it. We talked about everything from the car to our dogs! Loved it! The finance gentleman Louis was very nice and took his time to go over everything and make sure we understood it. We absolutely love our Honda! Great service, Great people, Great experience! Thank you so much!! More

My name is Joseph Pinckney and I would like to share my wonderful car buying experience, that I had with Josephine Mancini and the other staff members of Fountain Acura. I had been looking to purchase a wonderful car buying experience, that I had with Josephine Mancini and the other staff members of Fountain Acura. I had been looking to purchase a vehicle for quite some time before my experience with Fountain Acura, in fact it had been eight months. I was frustrated because of the dishonesty, pricing/number games, and the unprofessionalism that I had encountered. One evening while surfacing the internet I discovered the web site for Fountain Acura. I checked their inventory and saw a vehicle that caught my attention. I sent them an email stating my interest along with my contact info., and a prefered time frame to be called. The very next day a salesperson (Josephine Mancini) called and introduced herself. She provided me with all of the information that I needed on the vehicle. I told her that I wanted to make an offer, but I was not sure If a smooth and positive business transaction could be obtained, because her dealership is in Florida and I reside in South Carolina. She told me that we could make it work, and that she has had several out of state customers. I made an offer on the vehicle and to my surprise, Josephine called me back within an hour to ask what day I would be coming to pick up my vehicle. The transaction was so smooth, and easy, I quickly made arrangements. Upon my arrival at The Florida International Airport, I did not have to worry about getting a cab. I was picked up by my salesperson. We arrived at the dealership, everyone was polite and courteous. They offered me refreshments while we were finalizing the paperwork, which did not take very long at all. In my experince with Fountain Acura I really appreciated their honesty, prompt responses, and Professionalism. I can not think of a reason why I would not do business with them again, or recommend them to others. J. Pinckney More

My review of Fountain Automall is literally years overdue as I have been taking my GMC Envoy here for service for over 9 years! The incredible high level of service provided by the team here, headed up by as I have been taking my GMC Envoy here for service for over 9 years! The incredible high level of service provided by the team here, headed up by Kristy H in the service dept, is unparalleled by any other dealer I have had experience with or have ever heard about. In addition to being extremely competent in their knowledge & expertise as related to cars, they have mastered the art of great guest service - and this is equally important (if not more) in making decisions on where to spend your money and time! Although all of the staff are very pleasant to interact, it is absolutely a direct result of Kristy's customer service skills and connection that I continue to take my car here - even for regular oil changes - as I trust her in tracking my car throughout the years as it has aged...recommending what is needed, and not what is unnecessary work. Thanks Kristy, Dan and all for making the sometimes painful process of car service and repairs a bright light in my world... More

Manny Colons knowledge of the vehicle made the buying experience worry free. HIs professionalism showed when other salesmen came to him with questions and he answered them without hesitation. He gave imm experience worry free. HIs professionalism showed when other salesmen came to him with questions and he answered them without hesitation. He gave immediate accurate answers to all of our questions. He treated us with respect and patience. No pressure on his part. Thank you Manny for helping us with our purchase. We love our 2014 Mitsubishi Outlander GT. If you are in the market for a new vehicle please consider Longwood Mitsubishi and ask for Manny. Tell them the Dobbs sent you. More

Josephine was the first rep I have ever met that is honest, friendly, not pushy, and delivers what she promises. I will definitely recommend this woman to all my friends and relatives in search of an A honest, friendly, not pushy, and delivers what she promises. I will definitely recommend this woman to all my friends and relatives in search of an Acura. She cares about her clients. This is why we come back to Acura! My daughter LOVES her new RDX. Thank you again, Josephine. More

As I reside approximately 75 miles away from the dealership, I needed to get as much of the legwork done prior to making the trip. Josephine made this possible by giving me an approximate trade in v dealership, I needed to get as much of the legwork done prior to making the trip. Josephine made this possible by giving me an approximate trade in value and an out the door approximation on my financed amount, we well as various financing options. Upon settling on one of the offered terms/rates, I made the drive out to Fountain Auto Mall and was met by a very friendly and efficient salesperson in Josephine. She quickly went over the necessary paperwork, which was all ready for me to review and sign, and quickyl ushered me in to the finance area for finalization of the loan process. The finance department was very thorough in explaining my options for warranty and other optional coverages and I feel I left with exactly what I needed. I was in and out of the dealership in approximately 1 hour and on the road with my new (to me) vehicle. More

Strike 1: During the test drive, I said that I wasn't interested in the navigaton package since I could use my iPhone for that information. Clyde "scolded" me for using my phone while driving, said "tak interested in the navigaton package since I could use my iPhone for that information. Clyde "scolded" me for using my phone while driving, said "tak, tsk, tsk," and even made a juvenile finger wagging gesture. I was still interested in the car, so I ignored his unprofessional mannerisms. Strike 2: Despite repeated requests for a final, out-the-door price, Clyde continued to present figures that were marked +TTT. Strike 3: Clyde used the voice texting feature on his phone to leave messages for other clients while I was asking him questions about the car. More