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Fountain Acura
Orlando, FL
378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 378 reviews
October 13, 2019
Oil change Very fast. Very friendly. I would recommend this dealership to anyone in need of a quick oil change. I pleasantly surprised at the speed of service. Very fast. Very friendly. I would recommend this dealership to anyone in need of a quick oil change. I pleasantly surprised at the speed of service. More
by B3arclaw
Employees Worked With
Nestor
October 11, 2019
GREAT STAFF, GREAT SERVICE! Always an amazing experience servicing my car here! They always accomodate my schedule and get my car done in a timely manner! Thank you all for all o Always an amazing experience servicing my car here! They always accomodate my schedule and get my car done in a timely manner! Thank you all for all of your help! More
by FranC
Employees Worked With
Luis
October 11, 2019
thanks yall always have a good experience here staff is great and lobby is comfortable thanks for always helping us out we will be buying all of our cars here always have a good experience here staff is great and lobby is comfortable thanks for always helping us out we will be buying all of our cars here More
by FranC
Employees Worked With
will
August 28, 2019
Awful Management Bought s brand new 2020 car and has lots of mechanical issues and I wasn't even offered as a courtesy a loaner car. Was told they will get back to me Bought s brand new 2020 car and has lots of mechanical issues and I wasn't even offered as a courtesy a loaner car. Was told they will get back to me when parts arrive. Again a BRAND NEW CAR, with mechanical issues!!!! I was brushed off and sent my way. After reporting to corporate, I get a call from sales manager.....she didn't have a clue about my case. Do yourself a favor and DO NOT BUY HERE. More
by sunny777
Employees Worked With
Visael....AWESOME sales person, EXCELLENTguy. He should def. go work at different place.
June 25, 2019
LIARS! To Respond to your response on yelp and google. I WILL SAY IT AGAIN! YOU did not represent the vehicle correctly and even David (Used Car Manager) adm To Respond to your response on yelp and google. I WILL SAY IT AGAIN! YOU did not represent the vehicle correctly and even David (Used Car Manager) admitted to my face it should be wholesaled. I signed an as is on the car due to YOUR inspection of what needed to be done. Not the $7k worth of work you failed to mention. Oh and the rear brake pads you said were at 2mm were at 7mm. I am becoming a tech... however that makes it even worse that you guys did what you did, Here is my question I trusted you to be upfront as fair as any needed repairs... you failed. So would you have done this to your wife that drives your kids around in said vehicle? Yeah im sure you would. I’ve been holding off on writing this review to see if MANAGEMENT would ever have the decency to return my call (Eventually they did). Be very VERY Leary when buying a USED vehicle from these crooks. So here’s how it all went down. I had called on a 2006 Toyota 4Runner after a call with Andrew Kenimer he ended up bringing it to me because my other car broke down. He called his boss who ended up running my credit as my mother was helping me pay for the vehicle. I was hesitant to do so as I knew we would work a way to get the money to them (which we did of course) so wasn’t too happy about that. Well after I was able to get my car towed I walked down the street and had a back pack on to come give the vehicle a test drive. It needed some work (or the work they said it needed) wasn’t horrible so I said I would come back. (Here’s the best part I guess the showroom floor was talking about me saying I looked like a mess and wouldn’t be back) jokes on them. So here’s where it gets worse. They had a list with a few things that were wrong with the vehicle. Well they weren’t horrible but had to take care of them. They wanted $968 for two hub bearings when the left was already replaced. Replaced other side for $350. Trying to squeeze more money out of me. I don’t think so! So after a week goes by my front brakes start squeaking. Time for pads I suppose. As well as when I hit the brakes over 50 steering wheel violently shakes. I get under the 4Runner and realize both boots on the steering rack are severely torn and the rack itself is not stable. They have charged me almost $11k out the door for a vehicle that’s worth $7000 at best. What a waste. Here’s where it gets even better. Having it 2 and a half weeks realized something was wrong. Took it to Toyota to have an inspection done and they came back with $7k worth of work. That was NOT DISCLOSED!!! What a horrible experience. Please don’t do what I did I am going to regret this for year. Oh and Andrew and Kyle Clements, David, and any of the other managers since you sell horrible vehicles. You should be ashamed of yourselves. More
by WillW302
Employees Worked With
Andrew Kenimer
June 14, 2019
Fast and amazing experience! We came to look and Vincent showed us a Certified 2018 TLX in red! Everything was smooth, extremely easygoing and casual. Not pushy and very accommoda We came to look and Vincent showed us a Certified 2018 TLX in red! Everything was smooth, extremely easygoing and casual. Not pushy and very accommodating. Thanks Vincent! We are so happy! Best car buying time we’ve had! More
by AleLauren
Employees Worked With
Vincent
June 09, 2019
No, don't buy here. UpperManagement is no good here, & it goes down the line of employees. They want you in&out asap and hate when you come in for service. Sad, becaus UpperManagement is no good here, & it goes down the line of employees. They want you in&out asap and hate when you come in for service. Sad, because_ Acura is worthy of better representation "Fountain" is selling a brand they themselves are deteriorating. wow. My first new car experience is very bad and has nothing to do with car. Love my Acura, that Honda motor is of the highest quality. There is no real service at "Fountain" Most of the initial individual you see when you go in for service are great. They are considered as the low level employees, they are the only good thing about "Fountain" that too will deteriorate. Would like to be proven wrong about "Fountain" More
by Rivera Miguel
Employees Worked With
Nester, Will, and many more
May 20, 2019
THE WORST EXPERIENCE EVER The worst manager ever, the sales man was perfect, once convinced of the car, the manager approaches the space and tried to tell me my "worth", by tel The worst manager ever, the sales man was perfect, once convinced of the car, the manager approaches the space and tried to tell me my "worth", by telling me he considered I could afford something at least 10-15K cheaper, I walked out al left. More
by Albertg
Employees Worked With
Employee was perfect!!!
April 22, 2019
Avoid at all costs - HORRIBLE SERVICE REPRESENTATIVE I have brought my car here a few times and every time has been horrible. I am so happy I am moving and will never have to go back! Will, my service re I have brought my car here a few times and every time has been horrible. I am so happy I am moving and will never have to go back! Will, my service representative, is incredibly rude and manipulative. I came in and asked for some fluids to be replaced. He quoted me at $1,000 for the service which I had previously been quoted at around $500. After arguing over the other added services my car did not need and that I had not asked for (for example, I told him the oil was changed in my car the previous week, included in the charges was an oil change) the price did fall to around $500. This man is not honest and I do not trust this dealership in the slightest. I love my car but coming here gives me such stress because I know I am about to haggle over charges and what I need done to my car. AVOID. More
by acuradriver123
Employees Worked With
Will
March 22, 2019
DO NOT TRUST THIS DEALERSHIP!!!! I bought a car from this place 3 weeks ago only to find out they sold me a lemon. They knew very well the car had an engine issue as they have their o I bought a car from this place 3 weeks ago only to find out they sold me a lemon. They knew very well the car had an engine issue as they have their own mechanics there. When I brought my car in for service at Infinity, they gave me the bad news and told me there would be no way of me knowing about the engine even if I had brought in my own mechanic to check the car before I bought it. It costs about $400 just for a mechanic to take a look at your engine on an Infinity. Shame on them!!!! I was told I could’ve called Infinity with the VIN # and they could’ve given me that info before I purchased. This is something I ignored. Hope this info helps others. More
by Upset customer
Employees Worked With
Can’t remember
