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Fountain Acura
Orlando, FL
378 Reviews
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Showing 378 reviews
January 22, 2021
The Acura department. One or the Finance manager will give you the go around and its unfriendly; zero customer service and lie to you. The other employees that works in there go to him with your inquiry give you the go around and its unfriendly; zero customer service and lie to you. The other employees that works in there go to him with your inquiry and he tell them to tell you he its off to come back next day ; the first time you don't know its him the one you need for to take care of your inquiry. Next day you go back and thats when you know he was not off the first day because you saw him. For nothing still because he again will send another employee to tell you any other go around story. All this with him been around 65 feet away from you inside an small all glass wall office. Stay away from this dealer. More
by Javier
Employees Worked With
Did not tell
October 19, 2020
DO NOT SHOP HERE!! I took my new (to me) 2015 Chevy 2500HD into this service department for a prepurchase inspection in March. This is supposed to be their best inspection and cost me $125. I received 2500HD into this service department for a prepurchase inspection in March. This is supposed to be their best inspection and cost me $125. I received back a hand written mess that the service writer had to put notes on so it could be read. they said brakes and rotors needed to be replaced (no measurements), AC not working but that is not included in the check so they don't know why (understandable), batteries both bad, and a few other small things. None of this was pressing, so I bought the truck. 6 weeks ago, I went to have the AC repaired (check valve replaced) and my mechanic (who owns a reputable shop here in St. Augustine) found that the water pump was shot, the serpentine and accessories belt were damaged (one had a cut in it) and the upper control arms had no bushings in them at all. Since the inspection I had driven it 2000 miles. Water pump was making the same noise that stopped when it was replaced when I bought it, No possible way the bushings went from fine to gone in 2000 miles, belts don't cut themselves and noone had been under the hood before the mechanic, the serpentine belt was showing major signs of age that did not just spring up in 6 months. It is obvious that their technician did a half xxx job and didn't even look at these things. My mechanic found the play in the suspension as soon as it went on the lift, so I doubt they even put it up (or they are completely incompetent. To top it off, the first guy I talked to was snarky on the phone with me and told me he would look into it and call me back a week ago, never called me back. Today, they wouldn't even refund my $125 as if they couldn't afford to stand behind their work. DON"T TRUST THESE GUYS "big enough to service you, but small enough to care" is a xxxx lie. They stole my money, I could have gotten a better inspection from anybody else! More
by tdot_42
Employees Worked With
nestor
September 10, 2020
People at this deal are thieves. One price over the phone, double price at the cashier. Nobody meets you at the door, prices are 40 percent higher than anywhere else. phone, double price at the cashier. Nobody meets you at the door, prices are 40 percent higher than anywhere else. More
by JENNY
Employees Worked With
Wilfredo
June 22, 2020
Typical xxxx of the earth human beings. After signing a contract for the vehicle I wanted to purchase I received a call 2 days later because of a circle they made on the contract highlighting the price. a contract for the vehicle I wanted to purchase I received a call 2 days later because of a circle they made on the contract highlighting the price. after being absolutely fed up with the entire process lied to manipulated and forced into purchasing an extended warranty on the vehicle “if i want to make a deal” I finally accepted my refund and parted ways. I later found the vehicle reposted for a higher price on there website. I have proof and footage of all of the incidents that occurred. More
by ethan
Employees Worked With
Sebastian & finance management
May 28, 2020
terribly run dealership Dealer asked me to submit a credit application under false pretenses. Agent said that by submitting an online credit application was considered a depo Dealer asked me to submit a credit application under false pretenses. Agent said that by submitting an online credit application was considered a deposit because they don't accept cash deposits on used cars, even though I asked if I could pay a $3,000 deposit. After I submitted my application to the dealership and was approved, sales manager called me to increase price by $400. I refused because we already agreed upon a price and I was asked to come in ASAP instead of scheduled appointment of next morning. I live 2 hours south of the dealership and would need to leave work early to get there before they close at 7pm. Agent called & text me back to say she had to leave early and that its fine to pick up car the next morning. I received at text at 8:15pm that night from agent saying don't bother coming in, they sold it to someone else. Wouldn't be a big deal except, they dinged my and my daughters credit. Scammers! Buyer beware of this place, don't trust them. More
by Jim F
Employees Worked With
Josephine; Amanda
May 03, 2020
Cathy contacted me quickly when I sent an e mail to the dealership inquiring about Acura car. She was very pleasant and professional trying all day to work out a deal that I am happy with. She tried hard a dealership inquiring about Acura car. She was very pleasant and professional trying all day to work out a deal that I am happy with. She tried hard accommodating my needs. I highly recommend her to any one interested in Acura car. More
by Emad Ibrahim
Employees Worked With
Catherine Douglas
March 13, 2020
Acura - we have a MAJOR problem Acura – we have a MAJOR problem. I leased my first Acura ILX back in August of 2019 at Fountain Acura in Orlando, Florida with Kevin… I was excited to Acura – we have a MAJOR problem. I leased my first Acura ILX back in August of 2019 at Fountain Acura in Orlando, Florida with Kevin… I was excited to now be a part of the Acura family. Immediately after on August 17, I purchased wheel locks from Fountain Acura to protect my rims. I kept my wheel lock in my glove compartment so I know where it would be at all times and the reality that I won’t use it often. Fast forward to February 1, I went to service my Acura ILX for my first oil change at Fountain Acura with my assigned service advisor Will Rivera. In addition to the oil change, they rotated my tires to maintain even wear and extend the life of my tires… that is great. Fast forward again to Sunday, February 9 and I get pulled over by a police officer. When I went in my glove to get my registration, I notice my wheel lock is not there… this is strange. After getting home, I looked through my entire Acura ILX including under my seats, glove box, two additional storage compartments and the trunk well containing the inflator kit... I didn’t find anything. I have not used my wheel lock once at this time. At this point, I am VERY concerned that if I need to take my rim off my Acura ILX in the event of an emergency I CANNOT. Now, I called Fountain Acura Thursday, March 12 to confirm my appointment I had made on the Acura app for today, March 13 and was told by Jose that I did not have an appointment on file… this is not a good look. Luckily, they were accommodating and were able to confirm my original appointment time of 10:45am today, March 13… thank you! Please note I took off work for this appointment and am using my paid time off. I arrive at Fountain Acura for my appointment earlier today and am greeted by a very pleasant employee… great start to my day. I advised them of the situation and they bring me to Will Rivera. I now explain this entire situation to them and without letting me speak, they inform me that they use their master set and did not use my lock… interesting. I explain that I DID NOT use my wheel lock and the last person to use it was Fountain Acura. I then ask to speak to the Service Director, Nestor Diaz… what a joke. They were very confrontational and made me feel very uncomfortable… I thought I was a part of the Acura family? Without letting me explain my situation, they immediately tell me that there is nothing they can do and I LOST the wheel lock… really? I DO NOT appreciate being told something that I DID NOT do. I then asked if they cannot replace my wheel lock to refund me for the wheel lock to accommodate me… they again said NO. Fountain Acura, why should I pay for a good that I am not using due to Fountain Acura MISPLACING my wheel lock? I then ask to speak to the General Manager, Kyle Clements and am told by Nestor Diaz that they are out of the office until Monday… plot twist I went to the building they are in and was told by the receptionist they are PRESENT but in a meeting. They LIED TO MY FACE… DIPLORABLE. I am a current MBA student and one thing I learned in my marketing class, your CUSTOMERS are your GREATEST ASSET and can MAKE or BREAK YOU. This is not the way you treat a customer, a member of the Acura family, Acura. I am SO VERY DISSAPOINTED and besides myself that I was not fairly assisted and LIED TO MY FACE. My parents have an Acura MDX and Aunt and Uncle have an Acura ILX and Acura TLX. I have told them and will tell ANYONE ELSE to AVOID Fountain Acura at ALL COSTS and Acura all together. Your customers, your Acura family members, DESERVE much better service than this… this is UNACCEPTABLE. GET YOUR ACT TOGETHER ACURA. I WILL NOT lease an Acura after this… RIDICULOUS. I called up Acura Client Services, spoke to Rafael and have an open claim… I AM NOT taking NO for an answer. An oil change DOES NOT merit employees taking things out of one’s car… I completely understand mix ups happen (we’re all human) but I NEED to be ACCOMODATED by having a replacement since I PAID as well as time LOST that I now had to cancel my plans on my day off for DEALING with THIS. I will be contacting the BBB to inform them of this AWFUL behavior and to PREVENT this from happening to another customer if this IS NOT RESOLVED. Please reach out to me – thank you. More
by Anthony Tufano
Employees Worked With
Jose, Wil Rivera, Nestor Diaz, Kyle Clements
January 23, 2020
Anywhere But at Fountain Went to dealership , looked at car I seen online and not purchase ready, meaning they needed to do a basic cleaning of the car to say the least and I Went to dealership , looked at car I seen online and not purchase ready, meaning they needed to do a basic cleaning of the car to say the least and I should have walked away at that moment. One of the worst dealer experiences in ORLANDO. Sales person completely wasted hours of my time. If I had an employee that conducted business as this sales person I would immediately terminate that persons employment status. If the General Manager is reading this review, your employee has no integrity, honor, or ethical way of doing business and gives your dealership and people's perception of dealers certain stigma's. Another dealer worked the same deal with the same information provided to them and in less than 90mins and secured the vehicle while paperwork was exchanged. ORLANDO dealership's must be a breeding ground for non-ethical dealerships and sales people, if you do buy in the area don't go in with above average expectations. More
by HonestBuyer81
Employees Worked With
Billy Leon
January 01, 2020
I sat in the dealership from 11 am to 5 pm. I was given a price of 22000 net/bottom line. They ran my credit. I have excellent credit. They then told me they had to add 7800 due to a “computer glitch”. When price of 22000 net/bottom line. They ran my credit. I have excellent credit. They then told me they had to add 7800 due to a “computer glitch”. When I went to walk out, they tried to push me into a new car lease because they had already run my credit and they had my income. I sign a paper on the accepted price of 22000 before they ran the credit check. Now I have a useless ding on my credit because of their incompetence. They are crooks. More
by Bmcken7
Employees Worked With
Visa
October 13, 2019
AMAZING FAST SERVICE I WAS BLOWN AWAY AND COULD NOT BELIEVE I WAS AT A DEALERSHIP. VERY FRIENDLY. MADE ME FEEL LIKE I WAS PART OF THEIR FAMILY. I WAS IN AND OUT SO FAST A I WAS BLOWN AWAY AND COULD NOT BELIEVE I WAS AT A DEALERSHIP. VERY FRIENDLY. MADE ME FEEL LIKE I WAS PART OF THEIR FAMILY. I WAS IN AND OUT SO FAST AND PRICED FAIR. I WONT EVER TAKE MY CAR TO A TIRE STORE FOR ANYTHING ELSE AGAIN. FROM THE ADVISORS TO NESTOR THE SERVICE MANAGER. EVERYTHING WAS GREAT. More
by W-MAN
Employees Worked With
NESTOR
