Foundation Kia of Wichita Falls - Service Center
Wichita Falls, TX
170 Reviews of Foundation Kia of Wichita Falls - Service Center
Badly needs more technicians. Takes a week to get in for an oil change, 3 weeks for an appointment for an issue with brakes, Technicians that don’t know to watch for staggered whe Takes a week to get in for an oil change, 3 weeks for an appointment for an issue with brakes, Technicians that don’t know to watch for staggered wheels when doing a simple tire rotation. On the most recent visit, I’m told that rotors are not covered under warranty when the same issue was covered under warranty prior to this visit. A manager fixed the issue with the warranty and the service advisor Cory said the rotors will be overnighted. The car was dropped off on Wednesday 7/19 and it wasn’t ready until Wednesday 7/26. If not for the manager fixing the issue with the warranty and issuing a loaner car, this would be a 1 star review. The only reason I bring it to the dealership is so they have proof that I keep the car well maintained but the wait times and quality are getting to the point where it’s not worth it. As much as we pay the dealership service centers they should have plenty of well trained technicians. More
New place is nice. Clean and looks great. Friendly service staff. Great experience. Just moved here and 1st time at this dealership. Definitely recommend. Clean and looks great. Friendly service staff. Great experience. Just moved here and 1st time at this dealership. Definitely recommend. More
It was a very pleasing visit. Cory was extremely helpful. I will definitely be taking my car to the dealership for future service needs. Cory was extremely helpful. I will definitely be taking my car to the dealership for future service needs. More
My car was in and out in no time they explain what they did and was super helpful did and was super helpful More