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Foundation Kia of Wichita Falls - Service Center

Wichita Falls, TX

4.4
170 Reviews

170 Reviews of Foundation Kia of Wichita Falls - Service Center

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October 13, 2023

Excellent experience purchasing my vehicle, Lindsey Johnston great customer service, engaging and making the process rewarding. Thank You More

by myhomie75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Vandestreek
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Oct 13, 2023 -

Foundation Kia of Wichita Falls responded

We're thrilled to hear about your excellent vehicle purchasing experience with Lindsey Johnston! Providing great customer service and making the process rewarding is our goal, and your kind words mean a lot to us. Thank you for choosing us, and if you ever need assistance in the future, don't hesitate to reach out. Enjoy your new ride, and safe travels!

October 10, 2023

Brittany was very courteous and helpful. Service was done within an hour as promised. We thought we were missing the keys to the luggage rack and Brittany was helpful and called me back as p More

by trishanana_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany in service area.
Report | Print
Oct 11, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the positive feedback! Our team works hard to make sure you have a great experience!

October 09, 2023

Quick service and super friendly employees. Candis was excellent at checking me in and asking question about my service needs! More

by madison.tiedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candis
Report | Print
Oct 11, 2023 -

Foundation Kia of Wichita Falls responded

We're delighted to hear about your positive experience! Thank you for highlighting our quick service and the friendly assistance from Candis. We appreciate your feedback and look forward to serving you again in the future!

Oct 11, 2023 -

Foundation Kia of Wichita Falls responded

We're delighted to hear about your positive experience! Thank you for highlighting our quick service and the friendly assistance from Candis. We appreciate your feedback and look forward to serving you again in the future!

October 07, 2023

The people are always pleasant and friendly! They let you know what is going on! More

by sliffick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh, Cory Esquibel
Report | Print
Oct 11, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for your kind words! We're thrilled to hear that our team's friendliness and communication made your experience positive, and we look forward to serving you again.

Oct 11, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for your kind words! We're thrilled to hear that our team's friendliness and communication made your experience positive, and we look forward to serving you again.

October 03, 2023

Service took a bit longer that I would have liked, but parts weren't immediately available so that takes time. More

by Charles WF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany N
Report | Print
Oct 11, 2023 -

Foundation Kia of Wichita Falls responded

We appreciate your understanding and patience! Sometimes obtaining parts can cause delays, but we're committed to providing quality service. Thank you for your understanding, and we look forward to serving you efficiently in the future.

October 02, 2023

I have written one review today. Cory was the best service writer that I have had. I was not impressed previously so this time was refreshing. thanks It makes life difficult to be More

by stella6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Oct 11, 2023 -

Foundation Kia of Wichita Falls responded

We're thrilled to hear that Cory made a positive impact on your experience! Thank you for sharing your feedback, and we're delighted that his service was refreshing for you. We understand the challenges of being without a car, and we're glad we could provide a solution by arranging a pickup. We appreciate your trust in us and look forward to serving you again!

September 14, 2023

They didn't seem to want my business. I'm looking for another KIA service center. I don't know if it was because I didn't buy my car there or what, but I didn't feel they wanted me there. More

by paula.mcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Sep 15, 2023 -

Foundation Kia of Wichita Falls responded

I'm sorry to hear about your experience. Your feedback is valuable to us, and I apologize if you didn't feel welcomed. We genuinely value your business and appreciate your trust in us for servicing your vehicle. Please know that this is not the level of service we aim to provide, and we're committed to improving. If you decide to give us another chance, please ask for Tony White, our Parts and Service Director, and he will ensure you receive the exceptional customer service you deserve. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

September 13, 2023

Jessica was great in communicating the status of the work on my car Thank you More

by berendboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Bennett
Report | Print
Sep 14, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the 5-star review! At Foundation Kia, our team works hard for you to have the best experience. We look forward to assisting you in the future!

September 01, 2023

Jessica was awesome! I came to get one oil change and tires rotated and she explained if I got the 3 month package it would save me money so I did just that! More

by Andy Favors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Sep 13, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the 5-star review! We look forward to assisting you in the future!

August 31, 2023

Everything was great! Good customer service and the car wash much appreciated. A very good experience. More

by SLMILL32
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
Report | Print
Sep 14, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the 5-star review! Our team at Foundation Kia is happy to hear you had a great experience while having your car serviced.

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