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Foundation Kia of Wichita Falls - Service Center

Wichita Falls, TX

4.4
162 Reviews

162 Reviews of Foundation Kia of Wichita Falls - Service Center

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December 01, 2023

They don't call back. Manager Tony doesn't call back. They had my call and just to get update had to drive from Burk to find out status of repairs. Purchased auto there but More

by van parton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Esquibel, Tony White
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Dec 04, 2023 -

Foundation Kia of Wichita Falls responded

We apologize for the lack of timely communication and the inconvenience you experienced during the repair process. Tony, our manager, is aware of your concerns and is committed to resolving any outstanding issues. We regret that he did not receive your message. Please feel free to contact Tony directly to discuss and address any questions or concerns going forward. We appreciate your feedback and the opportunity to improve our service.

November 30, 2023

Candace was very pleasant and friendly. I'm disappointed that the original issue I brought the car in for was not resolved that day. Digital rear view mirror was malfunctioning and tech did More

by KAG1229
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace, unsure of service technician
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November 27, 2023

Not all information was provided correctly. Updates were not reliable or timely. There needs to be better communication. More

by rancemedic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Esquibel
Report | Print
Nov 30, 2023 -

Foundation Kia of Wichita Falls responded

We sincerely apologize for any inconvenience caused by the lapses in information and communication. Your feedback is crucial to our improvement, and we're committed to addressing these issues promptly. We understand the importance of reliable and timely updates, and we'll work diligently to enhance our communication processes. If there are specific details or concerns you'd like to share or discuss further, please feel free to reach out to Tamara, our service manager.

November 21, 2023

Great service personnel at Kia Wichita Falls is the nicest and easiest to work with Carlie and Corie and I can’t remember the manager but they are all awesome people More

by EILEEN_VALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cliff Vallier, Cory Esquibel, Tony White
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Nov 22, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the feedback! We're thrilled to hear that our service personnel made your experience outstanding. We appreciate your kind words and look forward to providing top-notch service in the future. Safe travels on the road ahead!

November 16, 2023

Great customer service, very knowledgeable sales people. Made for a great buying experience. I’ll definitely be back. More

by mitchelray0112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randon Bean, greatest salesman ever.
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Nov 16, 2023 -

Foundation Kia of Wichita Falls responded

We're delighted to hear that you had a great buying experience with our knowledgeable sales team and excellent customer service! Thank you for choosing us, and we look forward to welcoming you back.

November 14, 2023

It was very slow service as well as my car getting "lost". They thought my car was done then it wasn't. They tried to give me keys to a different telluride. After a few more minutes they "found" my ca More

by kndurbin19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenna
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Nov 16, 2023 -

Foundation Kia of Wichita Falls responded

We sincerely apologize for the inconvenience you experienced during your recent service. This is certainly not the level of service we aim to provide. We would like to address the issues you encountered, including the delay, the mix-up with the keys, and the cleanliness of your car. To rectify the situation, we'd like to offer an ozone treatment to eliminate any unwanted odors in your vehicle. Please contact Tamara, our service manager, at your earliest convenience. We appreciate your feedback and the opportunity to make things right. Thank you for bringing this to our attention.

November 06, 2023

Front desk staff was super friendly and helpful. Service was quick and well done. Would recommend. More

by amandamelton09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel, Tony White
Report | Print
Nov 07, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for your kind words! We're delighted to hear that our front desk staff was friendly and helpful, and that you had a quick and well-done service experience. Your recommendation means a lot to us, and we're here to assist whenever you need us. Safe travels!

November 02, 2023

Great Service in Great People great product made sure I was comfortable no pressure just super very nice people More

by EILEEN_VALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carly Hanks , Cliff Vallier, Cory Esquibel, Tony White
Report | Print
Nov 07, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our great people and products. We appreciate your kind words and look forward to serving you in the future.

October 31, 2023

Over all great service! ! Great staff and great atmosphere! You can bet I'll be back! More

by AllieD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Nov 01, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the fantastic review! We're delighted to hear that you had a great overall experience with our service, staff, and atmosphere. We look forward to welcoming you back in the future.

October 30, 2023

Everyone is very friendly yet maintains the appropriate level of professionalism. The MSU maroon shirts on the staff is a great touch. More

by wwgossom2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cliff Vallier, Cory Esquibel, Tony White
Report | Print
Oct 31, 2023 -

Foundation Kia of Wichita Falls responded

We're thrilled to hear that you had a positive experience with our team. Maintaining a friendly yet professional atmosphere is important to us, and we're delighted to know you appreciated it. Our MSU shirts are a way we like to support our community, and we're glad you like the touch. Thank you for your kind words, and we look forward to serving you in the future!

Nov 01, 2023 -

wwgossom2 responded

Service is great.

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