Foundation Kia of Wichita Falls

I was told I would be contacted when the parts came in for my Sorento, a week later I called for an updated and I was transferred to my service rep, I left a message and waited for a call back. I called a for my Sorento, a week later I called for an updated and I was transferred to my service rep, I left a message and waited for a call back. I called again a few days later and the same thing. I left another message and no call back. Now we are another week and I called again. This time I asked if the parts to my vehicle had come in. The lady that answered the phone informed me that the last part had come in on Friday. I asked if I could speak to someone else to schedule a time to come in since I can't get ahold of my rep. I was transferred and got another voicemail. I left a message and nothing. It is now going to be Friday again and nothing! No returned phone call and all the parts have been in for a week now. More

Tom was great and thorough. He made the experience seamless . Great customer service shown here He made the experience seamless . Great customer service shown here More

I was told my issue was covered by warranty. A few weeks later I was sent a text that it was not covered and would I please come in and pay. I did because that’s the Golden Rule and I’m a Christ A few weeks later I was sent a text that it was not covered and would I please come in and pay. I did because that’s the Golden Rule and I’m a Christian. #notprofessional More

Alisa was so wonderful and easy to work with. She went over everything with me about the car. Absolutely wonderful! She went over everything with me about the car. Absolutely wonderful! More

Thank you, Foundation, for the oil change and getting my recalls taken care of!! Job Well Done!!! recalls taken care of!! Job Well Done!!! More

I could not have asked for a better experience. Tim was the best salesman I have ever worked with. I will definitely return to Foundation for my next vehicle purchase. Tim was the best salesman I have ever worked with. I will definitely return to Foundation for my next vehicle purchase. More

Excellent Service was provided, my overall experience was great and I highly recommend Foundation for everyone in need of a new car😊 great and I highly recommend Foundation for everyone in need of a new car😊 More

Great service! With it being Noah’s fist week he did an amazing job and answered all the questions we had! With it being Noah’s fist week he did an amazing job and answered all the questions we had! More

Excellent experience with friendly professional staff. I will definitely be a return customer to Foundation. I will definitely be a return customer to Foundation. More

Brandi was so helpful in helping me select my vehicle. She explained all the items that my car could do. First oil check and tire rotation was done quickly and am very impressed with all the people workin She explained all the items that my car could do. First oil check and tire rotation was done quickly and am very impressed with all the people working there! More