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Foundation Kia of Wichita Falls

Wichita Falls, TX

Overview
Employees
Reviews
Vehicles
4.6
311 Reviews
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2910 Old Jacksboro Hwy

Wichita Falls, TX

76302

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Showing 311 reviews

August 08, 2023

Understood what we we’re looking for and was very helpful and a nice guy More

by kevin_wininger2000
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
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Aug 18, 2023 -

Foundation Kia of Wichita Falls responded

We're delighted to hear that your experience with us was positive and met your expectations. It's great to know that we were able to understand your needs and assist you effectively. If you ever have further inquiries or require assistance in the future, don't hesitate to reach out. We're here to help. Thank you for your kind words!

August 01, 2023

Tom was great, no pressure, very professional Felt like my son selling me a car, very trustworthy. I love Kia’s and I will certainly go back to Foundation Kia. Great experience More

by Mawmaw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I was very impressed with every one I met, Ruben Romero, Tom Migot
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Aug 18, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for sharing your positive experience! We're delighted that Tom provided you with a pressure-free and professional experience. It's wonderful to hear that you felt a sense of trust, similar to family, during the car buying process. We look forward to welcoming you back to Foundation Kia in the future.

Aug 18, 2023 -

Mawmaw responded

Tom and the whole bunch is absolutely wonderful. I haven’t bought a car by myself but the entire experience was very easy and Kia has never disappointed. Thank y’all

July 31, 2023

Outstanding dealership! The facility is nicely remodeled and has a very comfortable waiting area. The service staff are very professional, they provide consistent updates wi More

by mcobb84056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
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Aug 18, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for your kind words! We're thrilled to hear that you found our dealership outstanding. It's great to know that you appreciated our remodeled facility and comfortable waiting area. We're proud of our professional service staff who strive to provide top-notch service. Your feedback about the consistent updates and commitment to exceeding expectations is much appreciated.

July 31, 2023

Service was fast and friendly! ! I would recommend to my family and friends. I always enjoy my time at Foundation. More

by stevenyoung0504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh, Cory Esquibel
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Aug 18, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the 5-star review! Our team looks forward to assisting you in the future!

July 31, 2023

Cory was very professional and they took care of my car in a very reasonable amount of time. 😁 More

by becca.7777
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
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Aug 18, 2023 -

Foundation Kia of Wichita Falls responded

We're pleased to hear about your positive experience! It's great to know that Cory provided you with professional service and that your car was taken care of efficiently. We understand the importance of timely service, and we're glad we could meet your expectations.

July 29, 2023

Badly needs more technicians. Takes a week to get in for an oil change, 3 weeks for an appointment for an issue with brakes, Technicians that don’t know to watch for staggered whe More

by jharvey3177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben Romero, Heath Marsh, Cory Esquibel, Robert Goins, Jodi Byrd, Joe Hernandez
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Aug 01, 2023 -

Foundation Kia of Wichita Falls responded

We sincerely apologize for the inconvenience you experienced during your recent visit to our dealership. We understand your frustration with the extended wait times and the issues you encountered with our service. Currently, we are in the process of hiring more technicians to ensure we can better accommodate our customers. We're glad to hear that our manager was able to resolve the warranty issue and provide you with a loaner car. However, we acknowledge that the turnaround time was still longer than expected, and we will strive to improve our efficiency moving forward. Your satisfaction is our top priority, and we would like to offer you a more positive experience in the future. If you have any further concerns or if there's anything else that needs addressing, please don't hesitate to reach out to Joe, our service manager. He will personally ensure that your needs are met promptly and to your satisfaction. Once again, we apologize for the inconvenience, and we thank you for bringing this matter to our attention. Your feedback helps us grow and improve, and we look forward to serving you better in the future.

July 26, 2023

Prompt and friendly service. Heath was friendly as well as the rest of the staff. More

by behernandez0330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
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Jul 31, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the 5-star review! Our team works hard to make sure our customers have a great experience. If you need anything else in the future, please don't hesitate to reach out to Heath or the rest of the team.

July 25, 2023

Tom is a great person inside and out and I would always send people his way for a good friendship and deal…he worked with my 78 year old mother and was completely supportive and awesome More

by brigetvosburgh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Migot
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Jul 31, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for sharing such a heartwarming review! We're delighted to hear about your positive experience with Tom. If there's anything else we can do for you or your loved ones, please don't hesitate to reach out. Tom and the rest of our team are here to assist whenever you need us.

July 25, 2023

The staff and the sales people were very friendly and easy to deal with and was very helpful in helping us find a new car More

by jd_1267
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric is new on the sales team but did a fantastic job...and Lindsey is also new but also done a fantastic job , Dwayne Jackson
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Jul 31, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the positive review! We are happy to hear that our team was able to assist you and make it a friendly and easy car buying experience.

July 21, 2023

Tom helped me get my new car and was amazing! He made it easy and helped a lot and helped me get my window tint 10 out of 10 experience!! More

by Anastasiar422
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Migot
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