Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Foundation Kia of Wichita Falls

Wichita Falls, TX

Overview
Employees
Reviews
Vehicles
4.6
311 Reviews
Contact Dealership

2910 Old Jacksboro Hwy

Wichita Falls, TX

76302

Directions

By Type

Showing 311 reviews

December 01, 2023

Good service and very nice treated . e very good kept .e up on what the6did More

by lambertjoann1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Dec 04, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the positive review! We look forward to assisting you in the future!

December 01, 2023

They don't call back. Manager Tony doesn't call back. They had my call and just to get update had to drive from Burk to find out status of repairs. Purchased auto there but More

by van parton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Esquibel, Tony White
Report | Print
Dec 04, 2023 -

Foundation Kia of Wichita Falls responded

We apologize for the lack of timely communication and the inconvenience you experienced during the repair process. Tony, our manager, is aware of your concerns and is committed to resolving any outstanding issues. We regret that he did not receive your message. Please feel free to contact Tony directly to discuss and address any questions or concerns going forward. We appreciate your feedback and the opportunity to improve our service.

November 30, 2023

Candace was very pleasant and friendly. I'm disappointed that the original issue I brought the car in for was not resolved that day. Digital rear view mirror was malfunctioning and tech did More

by KAG1229
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace, unsure of service technician
Report | Print
November 30, 2023

Excellent customer service, we are returning customers and I loveee my kia Telluride so much 🫶🏼 More

by ROSYREZA40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Gutierrez
Report | Print
Dec 04, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for being valued returning customers! We're thrilled to hear that you've had an excellent experience with our customer service, and we're delighted that you love your Kia Telluride. If there's anything else we can do for you, please don't hesitate to let us know. We appreciate your loyalty and look forward to serving you again in the future!

November 29, 2023

Everyone was friendly. I worked with Eric who was very nice and helpful. Lori in the finance department was very nice and the service department was friendly and accommoda More

by pup12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Matthews
Report | Print
Nov 30, 2023 -

Foundation Kia of Wichita Falls responded

We're delighted to hear about your positive experience with us! It's fantastic that everyone, including Eric, Lori, and our service department, was friendly, nice, and accommodating. If there's anything more we can do for you or if you have further feedback, feel free to let us know.

November 27, 2023

Not all information was provided correctly. Updates were not reliable or timely. There needs to be better communication. More

by rancemedic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Esquibel
Report | Print
Nov 30, 2023 -

Foundation Kia of Wichita Falls responded

We sincerely apologize for any inconvenience caused by the lapses in information and communication. Your feedback is crucial to our improvement, and we're committed to addressing these issues promptly. We understand the importance of reliable and timely updates, and we'll work diligently to enhance our communication processes. If there are specific details or concerns you'd like to share or discuss further, please feel free to reach out to Tamara, our service manager.

November 21, 2023

Great service personnel at Kia Wichita Falls is the nicest and easiest to work with Carlie and Corie and I can’t remember the manager but they are all awesome people More

by EILEEN_VALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cliff Vallier, Cory Esquibel, Tony White
Report | Print
Nov 22, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the feedback! We're thrilled to hear that our service personnel made your experience outstanding. We appreciate your kind words and look forward to providing top-notch service in the future. Safe travels on the road ahead!

November 18, 2023

A team that worked really well with their customers and helped makes the best deal More

by bortonaustin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alisa Findley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cliff Vallier
Report | Print
Nov 20, 2023 -

Foundation Kia of Wichita Falls responded

We're delighted to hear that our team worked well with you and helped secure the best deal. Customer satisfaction is our top priority, and we appreciate your positive feedback. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

November 16, 2023

Great customer service, very knowledgeable sales people. Made for a great buying experience. I’ll definitely be back. More

by mitchelray0112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randon Bean, greatest salesman ever.
Report | Print
Nov 16, 2023 -

Foundation Kia of Wichita Falls responded

We're delighted to hear that you had a great buying experience with our knowledgeable sales team and excellent customer service! Thank you for choosing us, and we look forward to welcoming you back.

November 14, 2023

It was very slow service as well as my car getting "lost". They thought my car was done then it wasn't. They tried to give me keys to a different telluride. After a few more minutes they "found" my ca More

by kndurbin19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenna
Report | Print
Nov 16, 2023 -

Foundation Kia of Wichita Falls responded

We sincerely apologize for the inconvenience you experienced during your recent service. This is certainly not the level of service we aim to provide. We would like to address the issues you encountered, including the delay, the mix-up with the keys, and the cleanliness of your car. To rectify the situation, we'd like to offer an ozone treatment to eliminate any unwanted odors in your vehicle. Please contact Tamara, our service manager, at your earliest convenience. We appreciate your feedback and the opportunity to make things right. Thank you for bringing this to our attention.

1
...
23
24
25
...
32