Foundation Kia

Terrible communication. Even had the "owner" reach out and never heard back. George the salesman was great, he deserves better co-workers Even had the "owner" reach out and never heard back. George the salesman was great, he deserves better co-workers More

Poorest customer service I have ever seen in regards to their service department. Here is why: I was notified by Kia regarding two recalls on my vehicle. Later I was given the go-ahead in a separate their service department. Here is why: I was notified by Kia regarding two recalls on my vehicle. Later I was given the go-ahead in a separate letter to schedule the appointment. Issue #1: Trying to get a hold of anyone to schedule something is like panning for gold. Yes, you can schedule online, but if you have specific questions, especially when it involves recalls, be ready to play the largest game of phone tag of your life. Get ready to leave a voicemail on Bri’s line - which all the ambassadors basically push to her as they are stretched and understaffed. Issue #2: While they say that they service Boulder, it is easily an hour drive one way to this place, with no compensation other than comping an Uber if you live within 10 miles (so basically just Arvada). At $5 a gallon, I basically spent close to 4 hours on the road today just to try and get these recalls fixed. Issue #3: They we’re going to charge $70 for an oil change (normally $40 at any nearby mechanic), $75 to change an engine filter (normally $15 that you can do yourself), and $40 for an air cabin filter (normally $10 that you can do yourself) that this team happened to find during the “multipoint inspection” while doing the recalls - basically and absolute rip-off. Issue #4 (The Big One): I waited most of the day and then suddenly got a text saying my vehicle was ready, followed by another text saying that they had to order a part for one of the recalls. Mind you - this appointment had been made for over a month, and the form that Kia sent stated that the part was ready and available to be fixed in my vehicle. After I tried to get some answers and clarify via text, I was completely left unanswered by TeElle until AFTER I picked up my vehicle. Pretty terrible customer service and communication on her part. I tried to call Brittany (the Service Manager) afterwards, but to my surprise (sarcasm), went immediately to voicemail which was also completely full. So, now I have to wait until they get this part to get my vehicle fixed, I have to schedule it all over again, plan out 4 hours of both me and my spouses day to go drop off and pick up. Honestly, this will be the last time I will be working with Foundation Kia, and most likely the last time I will ever have a Kia. No customer service, no empathy, no help, and not even any gesture for the inconvenience. As someone who works in hospitality, I am appalled at how you simply don’t care. You barely even ran my car under a hose without me asking. Never again. 👎 More

Salesman great, but finance guy talks down and does not communicate with sales well. Waste of time was told one thing while he did another. I DO NOT RECOMMEND THIS DEALERSHIP communicate with sales well. Waste of time was told one thing while he did another. I DO NOT RECOMMEND THIS DEALERSHIP More

I received a call from Nick on Wednesday letting me know they had a Telluride for me to test drive. We setup an appointment for Thursday at 1:00. I received an email confirming the appointment. I drove 45 m they had a Telluride for me to test drive. We setup an appointment for Thursday at 1:00. I received an email confirming the appointment. I drove 45 minutes to the dealership to only be told he sold the car the previous afternoon. The service manager said the other Tellurides they had were not ready for test driving. Nick stated he was too busy to let me know they no longer had the vehicle for me to test drive at my scheduled appt time. Very poor customer service and consideration. More

Bought a new 2021 Kia seltos from Medved kia, did everything over the internet or phone except the pick up. From the beginning George Butler, took care of me getting me set up with the car I wanted, everything over the internet or phone except the pick up. From the beginning George Butler, took care of me getting me set up with the car I wanted, getting me the price I wanted and getting all the paper work ready for when I arrived to pick up the Kia. George did a great job of taking care of everything prior to my arrival .When I arrived at the dealers George was there to greet us and had the car ready to go. He spent a great deal of time showing me all of the details of the operation of the Kia. George even took the time to set up the nav system so that I could find my way across Denver metro to meet my wife. I'm 80 years old so one can appreciate how long it took him to explain how to use that system. I made it , much to my surprise and I do so appreciate his talent and kindness. I drove the 350 miles home the next day and fell in Love with the Kia, the Medved dealship, and of course George Butler, Thank you, Thank you. John Ferris Riverton Wyoming More

Exceeded all expectations. George was friendly and professional. He was thorough when describing the vehicle and patient as I made my decision. I also had the pleasure to work with Tyler to finance m professional. He was thorough when describing the vehicle and patient as I made my decision. I also had the pleasure to work with Tyler to finance my new KIA. The entire process was fast, smooth and effortless. Great experience! More

I want to thank George Butler and Alex Robinson for the fast and excellent service I received. They went above and beyond to help me with not only buying a car within my budget but helping me with other fi fast and excellent service I received. They went above and beyond to help me with not only buying a car within my budget but helping me with other financial paperwork that my insurance should have taken care of prior. They were both very patient and knowledgeable when helping me buy my second car. I had already decided on a vehicle. I changed my mind multiple times, and George was very understanding as we walked back and forth looking at cars; he explained everything thoroughly, and I did not feel rushed, and I am thrilled with my new car and the service I received. More