Patterson Dodge Chrysler Jeep Ram Kia - Service Center

Service I had come in at the Dodge house on Thursday the 25th of July around 10:00 am to see if I could get oil change in my dodge ram pickup that I had purc I had come in at the Dodge house on Thursday the 25th of July around 10:00 am to see if I could get oil change in my dodge ram pickup that I had purchased at the end of April. Upon arrival at service dept. I when inside of the dept. where there were three men at desks. One looked at me at looked back down to continue to be on his computer without asking if I could helped. Finally another man sitting looked at me and stared and finally asked what do you need. I asked if I could get my oil changed and he said in about 3 1/2 hours. I said ok could I make an appointment for then. He took his thumb and pointed over his should and said you will have to go inside they don't make appointment. I had never been to that service dept. and really did not know the protocol for that dealership. I have been to the Patterson service dept. where I purchased my Buick Enclave in 2012 and always been treated very well. I am a little disappointed in service dept. More

Dodge DEF issue resolved quickly and efficiently We were stranded 1000 miles from home with a dog needing vet care and really desperate to get home! Everyone we met at the dealership was friendly and We were stranded 1000 miles from home with a dog needing vet care and really desperate to get home! Everyone we met at the dealership was friendly and kind. They kept us updated, shuttling us to vet and hotel. Creativity found parts and worked above and beyond to help us get down the road again! We were stressed with the delay but felt blessed we ended up here ! Thanks a bunch! More

2019 Kia Soul Lacey was so helpful with the turmoil of changing our personal items after Cliff finished with financing of the car. Everyone acted as a team. Lacey was so helpful with the turmoil of changing our personal items after Cliff finished with financing of the car. Everyone acted as a team. More

Very professional business Highly recommend using this dealership. Employees will go assist you in the best possible manner. As a personal experience I was very delighted on h Highly recommend using this dealership. Employees will go assist you in the best possible manner. As a personal experience I was very delighted on how I was treated and they took me as a priority. Am my needs were met, 2 thumbs up; kudos to the team. More

Great sales team lousy service department I have bought 2 vehicles from Patterson on n the last 3 years. One a Ram 2500 slt and the other a Buick Encore. I was given 4 complimentary oil chang I have bought 2 vehicles from Patterson on n the last 3 years. One a Ram 2500 slt and the other a Buick Encore. I was given 4 complimentary oil changes with the new truck. The first one was smooth like it should be. They tried to charge me for the second one as it didn't show upon their computer. I had to argue for that one. I took it n today for the 3rd one and it didn't show on the computer again and the service advisor (Carie) had to call someone and they verified I had 2 left but then advised her that they were only good up to 30,000 miles. I have 31,000. I went to the sales manager who wrote a nice note to the service advisor to take care of the problem. They took the truck back around 10am and I guess they put me on the (service as slow as possible list) because at 12 pm it was still sitting in the same place. I had them retrieve the truck and left. They still owe me 2 oil changes but I probably will never get them done. It cost me a day of work and I still didn't get the oil changed. I will not buy another vehicle from Patterson due to this lousy treatment. More

Service with a Smile! Good Day to the Management Staff and Executive Leadership of Wichita Falls Dodge, It's been a long time sense I have been to a dealership service Good Day to the Management Staff and Executive Leadership of Wichita Falls Dodge, It's been a long time sense I have been to a dealership service department. I take pride in learning what I drive and what I can do to fix it to save a buck or two, or simple have a mission to complete. There are times that a special team of folks come together to assist everyday Joe's in what seems to be then end of the world. That brings me to my case in point. I had the pleasure of being helped by the service manager, Mr. Cameron. He listened attentively is i shared my hardship of my car shutting off on me. He then walked me over to his service rep, Ms. Keri. She picked up where Mr. Cameron lefted off. She assured me a quick turn around of the issue and told me she would be in contact. I left thinking my problem wasn't going to solved. Later that day prior to the close of business I got a call from Ms. Keri giving me an update and she would be speaking to the service tech., Mr. Wesley, but due to the hustle and busy day she will give me solid report the next day. I was pleased. She called me the next day, told me the issue and asked if I could come in and speak to her service tech. and make my plan going forward. I was greater by her and Mr. Cameron once again, they both sprang into action to care for my need. Mr. Wesley explain clearly my issue and everyone was on the same page. I was in and out due to i felt I could fix the issue. What I'm saying is this team starting with Mr. Cameron knows how to talk to people and handle Dodge products and services. With the skills to move all the pieces like three games of chess at on time,I witness Mr. Cameron in constant communication with his employees. Ms. Keri was lovely in her approach and sharing of information. Mr. Wesley is a man of his technical expertise which compliments everyone's role because the product is supremely handled by hI'm to fix. Indeed, I'm a pleased customer and these individuals are assets to Dodge for years to come in my professional and personal opinion. I will be back and hope to have this exchange of friendship as a Dodge owner again. Loyal to Dodge, Christopher Penn More

Excellent customer service I have had such a great experience with the service department. I have had more than one reason to go to the dealership for assistance. Now since Ca I have had such a great experience with the service department. I have had more than one reason to go to the dealership for assistance. Now since Cameron took over several months ago, has had some kinks to work out through the department. He has been still more than helpful at a very professional level to both my husband and I. I'm just saying there are mishaps in all departments every where you go, but, not many are held on such high professional level as this service manager. He aims to make all costumers %100 happy..... Thanks Cameron More

Chrysler 300 I took my chrylser 300 in to have work done for $8.00 prt they charge me $238 dollers in labor. And my car was siting ther for one week I got it back I took my chrylser 300 in to have work done for $8.00 prt they charge me $238 dollers in labor. And my car was siting ther for one week I got it back it had scratches all over it I called they denied it could have happen their I will never use them again More