Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Patterson Dodge Chrysler Jeep Ram Kia - Service Center
Wichita Falls, TX
587 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
587 Reviews of Patterson Dodge Chrysler Jeep Ram Kia - Service Center
Sort by
August 01, 2020
Truck presented for repair estimate Dropped my pick up off for diagnostics. No contact for 4 days from dealership. When they did contact me got charged 2 seperate diagnostic fees. Estima Dropped my pick up off for diagnostics. No contact for 4 days from dealership. When they did contact me got charged 2 seperate diagnostic fees. Estimate for repair was outrageous. Took vehicle for repair at another location and the diagnosis they made was not correct and got my truck repaired for about half what they quoted me. Made effort to reach out to service manager and left a message but never heard back from him. Poor customer service. More
by krjsrouillard7844
Verified CustomerEmployees Worked With
Lloyd Vassar
August 01, 2020
Awesome job! I came in for an oil change and tire check!!! I explained to Michael about having morning sickness that morning and that I needed to wash my car. So he washed it after my service was ove check!!! I explained to Michael about having morning sickness that morning and that I needed to wash my car. So he washed it after my service was over More
by Cpryor26.cp
Employees Worked With
Lloyd Vassar
July 30, 2020
Was very happy with the customer service and work that was done everyone was helpful and everything was great I would recommend this place to anyone was done everyone was helpful and everything was great I would recommend this place to anyone More
by odmartin20
Employees Worked With
Lloyd Vassar
July 30, 2020
Tim was very nice and Rueban too! They made me feel comfortable since I was nervous. I haven't bought a new car in years, Tim Howell helped me calm my anxiety. comfortable since I was nervous. I haven't bought a new car in years, Tim Howell helped me calm my anxiety. More
by MOBLEYTAMMY000
Employees Worked With
Ruebon, Tim Howell
July 28, 2020
Overall a good rating Seeing that my auto problem was taken care of and advised of recall notice that I did not know about and take care of it at the same time that I did n Seeing that my auto problem was taken care of and advised of recall notice that I did not know about and take care of it at the same time that I did not have to come back another day. Was also advised of other items that needed taken care of due to mileage that had not been done. More
by aqua-pas
Employees Worked With
Joe Cross Service Advisor Who was very helpfull in my situation.
July 25, 2020
Very fast and thorough. Nice service center very clean, had an oil change and tires rotated. Very nice Service writers made sure everything that needed replacement to inform Nice service center very clean, had an oil change and tires rotated. Very nice Service writers made sure everything that needed replacement to inform me of. Only negative is, mechanic needs to make sure hands are free of oil and grease before entering the vehicle. Hand grease and oil on the hood and fenders and oil spots on the interior door panel. Not very pleased. More
by cranknut
Employees Worked With
Lloyd Vassar
July 24, 2020
Standard Service Appointment 2 tires w/slow leaks found to be ruined. Have tire & wheel coverage. Jayne & service crew ordered 2 new tires & made sure they were replaced under c 2 tires w/slow leaks found to be ruined. Have tire & wheel coverage. Jayne & service crew ordered 2 new tires & made sure they were replaced under coverage. More
by oldguy
Employees Worked With
Jayne Bean
July 21, 2020
First oil change on my new Kia, was brought to a waiting area , very comfortable . No problems and was back on the road in no time. on my new Kia, was brought to a waiting area , very comfortable . No problems and was back on the road in no time. More
by BRENDYIT
Employees Worked With
Service dept.
