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Patterson Dodge Chrysler Jeep Ram Kia - Service Center

Wichita Falls, TX

4.2
587 Reviews

588 Reviews of Patterson Dodge Chrysler Jeep Ram Kia - Service Center

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August 26, 2020

I am very satisfied with the work done on my vehicle. A special thank you to Joe, Lloyd and Amber in the service department for the very high quality customer service. More

by gregr2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd Vassar
August 25, 2020

Joe cross and the service parts department was amazing.I receive my car back in a timely manner.Ever one that I came in contact with was friendly and knowledgeable. More

by msms_157
Recommend Dealer
Yes
Employees Worked With
Joe cross
August 22, 2020

Recently was in for wheel alignment. Quick assessment showed there was a problem. However needed a part for camber adjustment the factory did not install. Jayne in service was good and did not charge me More

by rayj8524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Ingram, Tim Howell
August 21, 2020

Dealership seems clean and friendly. Communication was good, but the service center failed to repair my vehicle to my satisfaction. Starting problem was repaired, but engine light was not cleared and new More

by JETHROF15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd Vassar
August 21, 2020

Pattersons is a great place to buy a car. They are fair and are a class act. Henry Broadus sold us our car, and the service is great! We continue to have our Kia serviced at the dealership, and it is great More

by cindykthomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Briscoe, Henry Broadus, Zac Ward, Lloyd Vassar, Greg Parks, Mona Martin, Ivana Denham
August 20, 2020

Great service took time to listen and help get more done as I remembered I needed to do. Great advise on personal product needed for vehicle More

by DIANASCLAN2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayne Bean
August 19, 2020

Jayne was awesome, friendly, helpful! I received great quick service! First time coming to this WF location and was pleased with my service. Thank you! More

by esperanzagonzales1488
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayne Bean
August 19, 2020

While my service experience this time around was handled very well, that is not the "normal" for Patterson. More often than not I have issues with the service department. Further, their buying experience ha More

by EDWARDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lloyd Vassar
Sep 23, 2020 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We are sorry that you had a poor experience with us. If one day you decide to give us another chance to earn your business please ask for me so I can make sure everything goes well. I do appreciate the feedback for service. We have been working hard to get it staffed so I am pleased that we are headed in the right direction. thanks, Brad Rodgers GM

August 17, 2020

Had service work done. All was good. Left kia there. They brought me home. That was about 8 am. About 3 pm I called to see if car was ready and it was. From where it was setting, it was ready long ago More

by randy.holley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A lady in service dept.
August 15, 2020

car was serviced quickly and all problems were addressed and We bought our vehicle from Kia and had some problems at start but they were resolved to our satisfaction and since then all service and contact has b More

by KATHYWEST5678
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayne Bean
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