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Patterson Dodge Chrysler Jeep Ram Kia - Service Center

Wichita Falls, TX

4.2
588 Reviews
Call Service Center (940) 228-4448

588 Reviews of Patterson Dodge Chrysler Jeep Ram Kia - Service Center

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July 16, 2023

The service department is amazing. Heath was able to get me in right away and have me back on the road that same day. More

by Fedrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
Report | Print
Jul 31, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for the 5-star review!!

July 05, 2023

Quick service Professional and polite Still hate that I have to pay a 3% surcharge to use a credit card More

by jlpayne8556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goins
Report | Print
Jul 31, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for the review!

July 03, 2023

They provide high quality maintenance services and professional customer service. They have a thorough summary of service that was provided to me. More

by bondas57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
July 01, 2023

Very professional, supportive and understanding. While sitting I was asked several times if I needed coffee, water or something else. More

by mytruelovevicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh, Cory Esquibel, Robert Goins, Jodi Byrd, Joe Hernandez
Report | Print
Jul 03, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for the 5-star review! We're thrilled to hear that you found our team to be professional, supportive, and understanding. Providing excellent customer service is our top priority.

July 01, 2023

Greeted me first thing and double checked what I was wanting done. Gave me an update after the service as to my benefits I still had and when they would expire. More

by ryan_edwards70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
Report | Print
Jul 03, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for sharing your positive experience with us! We're delighted to hear that you were greeted promptly and that our team double-checked your service requests to ensure everything was aligned with your needs Our goal is to keep our customers informed and ensure they make the most of their benefits. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!

June 30, 2023

Everyone at the dealership is always nice and helpful whenever I need something done to my vehicle. More

by gerdy_lebrun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
Report | Print
Jul 03, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for the positive feedback! We look forward to assisting you in the future.

June 30, 2023

My car sat in the shop for a week. Unable to diagnose a problem. I took it home and replaced the injector, plug and coil. Problem solved. More

by aaron.k.miller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Goins
Report | Print
Jun 30, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We are very happy that you were able to figure out the issue with your vehicle and sorry that we could not get it diagnosed in the time you had allotted us. On a higher mileage vehicle with a drivability concern, we prefer to have one of our senior technicians diagnose and inspect the vehicle. Unfortunately, one was not readily available during your visit so we certainly do apologize. We appreciate your business and will continue working towards the exceptional service experience that is deserved by all.

June 30, 2023

The service department did a great job on my jeep. Robert was great keeping me informed of what maintenance needed to be done. More

by kathy.fortune
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goins
Report | Print
Jul 03, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for the 5-star review! We're thrilled to hear that our team did a great job on your Jeep and that Robert kept you well-informed throughout the maintenance process.

June 30, 2023

Had my Ram Scheduled to be fixed and the part received was broken. They found one in Oklahoma City and had delivered that afternoon had had it repaired that afternoon. Really happy with the service I rec More

by DANA76306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
Report | Print
Jul 03, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We appreciate your feedback and will make sure to pass along your kind words to our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

May 24, 2023

Took my Ram 2022 1500 in for service booked online at $95.00 for oil change and rotation. When they were finished, the bill was $198.00. I asked for an explanation as i booked online with pricing. Oh, mu More

by kurtkeck1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
Report | Print
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