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Patterson Dodge Chrysler Jeep Ram Kia - Service Center

Wichita Falls, TX

4.2
588 Reviews
Call Service Center (940) 228-4448

588 Reviews of Patterson Dodge Chrysler Jeep Ram Kia - Service Center

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August 25, 2023

Ripoff deluxe. Charged over 600.00 to replace shifter cable. Failure was caused by failed bushing that they had allegedly previously replaced under recall. More

by maxwedge1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
all service department
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Aug 25, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We sincerely apologize for the inconvenience you experienced during your recent visit. Your feedback is invaluable to us. We would like to assure you that your concerns are important to us, and we're committed to addressing them promptly. If you have any further questions or would like to discuss your experience in more detail, please do not hesitate to reach out to Tony White, our Parts & Service Director.

August 24, 2023

Michael is great. He always gets back to me quickly and helps me find what I am looking for. More

by b.rowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 19, 2023

Friendly and took care of my issue quickly. Kept me informed through the whole process. Called me back before I had to start making calls. More

by jbercik120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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August 16, 2023

This is a great dealership Always get things done when they say Heath is a great guy and stands behind his work More

by texfireonea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
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Aug 18, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We appreciate your feedback! We're thrilled to be recognized as a great dealership and that you've consistently experienced timely service. It's wonderful to hear that Heath has provided you with exceptional service and stands behind his work.

August 14, 2023

Good customer service just unable to fix vehicle issue, due to factory issue that doesn’t have a resolution yet More

by KELLY.TDMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
Report | Print
Aug 18, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for acknowledging our efforts to provide good customer service. We're sorry to hear that we weren't able to resolve your vehicle issue due to a factory-related challenge that is currently unresolved. We understand how frustrating that can be. If there are any updates or changes in the future, please feel free to reach out. We appreciate your understanding and patience during this situation.

August 14, 2023

Corey said he couldn't fix it to take it to another dealership not good More

by rockiecowley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Esquibel
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Aug 15, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for sharing your feedback regarding your recent experience. We sincerely apologize for any inconvenience you may have faced. We'd like to inform you that we have recently welcomed a new service manager to our team who is dedicated to ensuring customer satisfaction. In order to better understand and address the problem you've encountered, please allow our new service manager to go on a test drive with you to replicate and diagnose the issue you've been facing.

August 06, 2023

Cory took really good care of us. He answered all of my concerns and is very professional. More

by JTEDBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Aug 18, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're pleased to hear that Cory provided excellent care and assistance. It's great to know that he addressed all of your concerns and exhibited professionalism throughout your interaction. If you have any more feedback or if there's anything else we can help you with, please feel free to reach out. Your positive experience is important to us, and we're here to assist you in any way we can.

August 04, 2023

Ask for Randy McClain he is the best! No-pressure, didn't feel rushed. He listened to my needs and was very helpful. Randy is amazing and made the process very smooth. The entire exper More

by Leslie Crosley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Herlehy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dirk Sachse, Randy McLain
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Aug 18, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're thrilled to hear about your positive experience with Randy! It sounds like he provided you with exceptional service and made the car-buying process smooth and enjoyable. We're glad that he took the time to listen to your needs and offer assistance without any pressure. We appreciate your feedback about the excellent selection of vehicles and your satisfaction with your purchase.

August 02, 2023

Jessica was my service writer. She was great in helping me get the appointment set and get me out on time because I only had an hour for lunch. More

by jbercik120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Aug 18, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're pleased to hear that Jessica provided you with excellent service during your visit. It's great that she assisted you in scheduling the appointment and ensuring that you were able to stick to your time constraints. Your feedback is important to us, and we're glad that Jessica's assistance met your needs.

August 01, 2023

Very efficient. Got me in and out in less than an hour. Thank you so much. More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Aug 18, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for the positive feedback!

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