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Patterson Dodge Chrysler Jeep Ram Kia - Service Center

Wichita Falls, TX

4.2
587 Reviews

587 Reviews of Patterson Dodge Chrysler Jeep Ram Kia - Service Center

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March 29, 2024

Worst customer service ever. My radio she been malfunctioning since two months after buying my tryck More

by daniel.peterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Broadus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We apologize for the inconvenience this has caused. We have ordered the radio, unfortunately it will not be released to us until 4/18. We will contact you as soon as it arrives.

March 27, 2024

Poor communication. Missed commitments. After repair threw engine codes this should have been a simple repair More

by terrywhinds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamara McCuiston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2024

Fast, couteous and professional! Great Service all around. I will continue to get my vehicle serviced here. More

by rcunningham5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a fast, courteous, and professional experience with us. We truly appreciate your loyalty, and we look forward to continuing to provide excellent service for all your vehicle needs in the future. If you ever need anything, please don't hesitate to reach out.

March 25, 2024

They have provided consistent and professional Jeep service with every visit and have always been thorough in analyzing and correcting any issues! More

by MJMOULDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly Hanks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Herlehy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We truly appreciate your kind words about our Jeep service team! Thank you for your continued trust and loyalty. We look forward to serving you again in the future!

March 23, 2024

Tamara and Garrett were friendly and communicated well however, I've never had an oil change anywhere that didn't fill my windshield wiper fluid. I had been out and figured it would be filled when I chang More

by TKOETTER29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett
Apr 01, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for sharing your feedback with us. We're glad to hear that Tamara and Garrett provided friendly and effective communication during your visit. However, we apologize for the oversight regarding your windshield wiper fluid. We'll ensure that our service team addresses this issue promptly. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to serve you better in the future.

March 20, 2024

Service was great, I forgot that I had 1 more free oil change that I received with the purchase of my vehicle, they took care of everything at no charge . Technician even came in and asked about my tires More

by Dodge Ram guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2024

Brandi, was an absolute professional from start to finish. I spoke with her the week prior , gave her the days that getting my jeep maintenance completed. It was scheduled from the time I pulled int More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2024

Took very good care of me would highly recommend Did what they said out fast after part come in. More

by PPETTERSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly Hanks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2024

The staff are always helpful. They always go above and beyond. Thankful for them all. More

by Hisdiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garret and Terri
March 13, 2024

Bad communication and not having the part in stock plus truck was there two days before they told me the part wasn’t there. Was told the service would be a one day time frame. More

by MARTYGREGORY2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mendez
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