Foundation Chevrolet & Cadillac - Service Center

This is the worst and im talking worst customer service we have ever encountered with Michael Chase. He is the GM of sales and treated us like xxxx! He even went as far as threatening to throw us out becau we have ever encountered with Michael Chase. He is the GM of sales and treated us like xxxx! He even went as far as threatening to throw us out because we are upset that you have had our car for 3 1/2 months? I took my 2014 Chevy corvette to get 3 rims and tires replaced and it took 3 1/2 months to not get the car finished. We took it in on 02/06/23 and picked it up yesterday 04/25/23 because they still wanted to keep it another 2 weeks since they could not tell us an ETA or a tracking number on the wheel that was still on order. Every time we called it was we will call you back with a call never being returned. Jason and Max in service were sometimes helpful just never kept us informed. I really think Foundation Chevrolet needs a whole new staff especially replace Michael Chase with people that care and not wan to kick you out for stating your frustrations. Your staff has no sympathy since it is not there vehicle. DO NOT EVER TAKE OR PURCHASE A VEHILCE FROM FOUNDATION CHEVROLET IN WHEAT RIDGE COLORADO! They DO NOT CARE for there customers once you purchase a vehicle. Contacting Kyle Clark from 9 news to call out your lack of integrity and respect of your customers. WORST EVER! More

Poor customer service. I took my Malibu in on Thursday for shocks, oil change, and tire rotation. Had to leave it, we had to call several times to get service consultant I took my Malibu in on Thursday for shocks, oil change, and tire rotation. Had to leave it, we had to call several times to get service consultant who finally said we needed new sway bar and parts had to be ordered and would be done on Monday. We called several times to Jason service consultant who was never available and never called us back to give status. After going to service department manager and him telling us part would not be in until Wednesday and car complete on Thursday and giving us info on where to rent car, Jason, the service consultant called and said car would be ready tomorrow (Tuesday). On Tuesday Again we called at 3:30 to see if we were on schedule no answer or call back then at 5:00 called Jason would not take phone call but another person said we could pick car up. WAS THE ENTIRE JOB DONE? Did they get the parts in? I can understand about delays in parts but what about keeping us informed as to what is happening. After being quoted $1800 then paying $2083.00 I pray all the parts are ok. After years of working and buying vehicles from Medved we won’t be doing business with Foundation. More

I TOOK MY 2018 SUBURBAN IN FOR ELECTRICAL ISSUES. THEY SAID THEY WERE ABOUT 1 WEEK OUT BUT I COULD DROP IT OFF TO SEE IF THEY COULD FIT IT IN. I DROPPED IT OFF ON THURSDAY FEB. 24. I PURCHASED AN EXT THEY SAID THEY WERE ABOUT 1 WEEK OUT BUT I COULD DROP IT OFF TO SEE IF THEY COULD FIT IT IN. I DROPPED IT OFF ON THURSDAY FEB. 24. I PURCHASED AN EXTENDED WARRANTY AND SUPPLIED THE PAPERWORK. KATE TOLD ME THERE WOULD BE A $100.00 DEDUCTIBLE. I RECEIVED A TEXT ON FRIDAY AFTERNOON SAYING IT WAS READY. I WENT TO PICK IT UP AND KATE SAID IT WAS A LOOSE BATTERY CABLE. JOKINGLY I ASKED IF SHE WAS GOING TO CHARGE ME $100.00 TO TIGHEN UP A BATTERY CABLE AND SHE SAID IT WAS A LITTLE MORE THAN THAT. SHE HANDED ME A BILL FOR $365.00 AND I SAID YOU MUST BE KIDDING. SHE SAID SHE COULD WORK WITH ME ON THE TOTAL AND SHE KNOCKED IT DOWN TO $180.00. TO ME THIS WAS QUITE A RIP OFF. I HAVE BEEN A LOYAL CUSTOMER THERE FOR OVER 25 YEARS AND THIS IS THE WAY THEY SHOW APPRECIATION. I NEVER RECEIVED A PHONE CALL OR AN UPDATE TO INFORM ME OF THE PROBLEM OR THE COST. I AM NOT HAPPY WITH THIS WHOLE SITUTATION. More

Ty at the service department was awesome! He was super helpful, very nice, professional and prompt. I had to go back to dealership a few times but he was great every time and made everything much less str helpful, very nice, professional and prompt. I had to go back to dealership a few times but he was great every time and made everything much less stressful for me. Exceptional customer service!. More

Joel in Service was very friendly and professional, as always. Took time to explain what the problem was we experienced with our Avalanche and made recommendations. Excellent experience. always. Took time to explain what the problem was we experienced with our Avalanche and made recommendations. Excellent experience. More