Foundation Chevrolet & Cadillac - Service Center

Five weeks to do a 14 hr timing chain job says it all. Disappointing service for sure for a Cadillac Dealership. Disappointing service for sure for a Cadillac Dealership. More

Expensive, overestimated my repair. Back up camera doesn’t work now. Was more if less worried when I was going to pick up my vehicle. Back up camera doesn’t work now. Was more if less worried when I was going to pick up my vehicle. More

Employees were professional and courteous, however the objective of my bring the vehicle in was to have a manufacture recall performed. I scheduled it two weeks out, dropped it off and asked that they als objective of my bring the vehicle in was to have a manufacture recall performed. I scheduled it two weeks out, dropped it off and asked that they also run codes to see why the stabilitrack light comes on and the vehicle randomly shut off. I get an estimate emailed to me about the services that the tech feels I need done (at a cost of ($2100.00). A short time later I gt a call saying the truck is ready, however they are unable to complete the recall because they do not have the required parts in. Saying they used them on other vehicles. Why in the world would they keep my appointment to have the recall performed if they did no have the parts? I wasted a day without a vehicle, scheduled two weeks out and nothing. Odd though, they sure wanted to charge me for the diagnostic (which they never told me about) and the $2100.00 for other services. They did remove the diagnostic charge for the inconvenience around scheduling two weeks out and not having the vehicle. I will still need the recall performed but will get a second opinion on the other services. More

My car (Z06) needed a door lock actuator replaced. Jenny contacted Concord Auto Protect, with whom I have a VSP. When they responded to her she told me they would only pay $180, so I opted to go ahe Jenny contacted Concord Auto Protect, with whom I have a VSP. When they responded to her she told me they would only pay $180, so I opted to go ahead with the repair and pay for it myself. However, when I read the email CAP sent her I learned they were going to send her the part (which was ~$430), and the $180 was for labor. Needless to say I am very upset with her because she did not give me accurate information. More

Lack of urgency on your mechanic should not take 2 hours to change oil. Had three service reps look for my vehicle only than was it put up on rack to change oil terrible service to change oil. Had three service reps look for my vehicle only than was it put up on rack to change oil terrible service More