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Foundation Chevrolet & Cadillac - Service Center
Wheat Ridge, CO
291 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
291 Reviews of Foundation Chevrolet & Cadillac - Service Center
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June 13, 2023
Easy, quick, and professional! Great communication! They dismissed right on time and added in a car wash. Great communication! They dismissed right on time and added in a car wash. More
by jleines
Verified CustomerEmployees Worked With
June 13, 2023
Although the Cadillac service department was not open, the technicians were able to make sure my car was taken care of. the technicians were able to make sure my car was taken care of. More
by BONZOMURDOCK1
June 13, 2023
The service center was clean, organized, and well-maintained. The technicians were highly skilled and knowledgeable, addressing my concerns with expertise and efficiency. They took the time to e well-maintained. The technicians were highly skilled and knowledgeable, addressing my concerns with expertise and efficiency. They took the time to explain the repairs and maintenance required for my vehicle, providing transparent and honest recommendations. More
by AMTAPP
Employees Worked With
June 13, 2023
Positives: The service team is friendly, and the facility is clean. The team has always met timing estimates for pick-up. Outgoing communication from your team/progress reports during repairs. Ha facility is clean. The team has always met timing estimates for pick-up. Outgoing communication from your team/progress reports during repairs. Have improved in answering the phone in the service department and calling back customers. Could improve: When I've taken my cars for service at other dealers, they have returned them clean and charged. I think this would make customers feel better for paying a bit more for service than a corner mechanic and/or for having to deal with a recall. Similarly, when I've taken my cars for recall fixes in the past, I've been offered loaner cars. I think that goes a long way toward instilling brand loyalty when customers are having a bad experience with the brand. Last, I've often had to wait several minutes to get acknowledged and checked in for service, and when members of the team continue to look at their screens instead of welcoming me in, it's frustrating. Would be great if they just looked up and said "xx will be with you in just a moment." or gave a wave and a finger for one minute if on the phone. If your staff needs a quiet place to do desk work, it should not be where customers drop off cars, and an inexpensive remodel could put the back two desks behind glass or a cubby wall. More
by TEVASIENICKI
Employees Worked With
Other Employees :
I didn't work directly with Chad. Can't comment either way.
June 13, 2023
Communication was good and the explanation of work performed was detailed. I would return for any additional work in the future. performed was detailed. I would return for any additional work in the future. More
by kpgooldy
Employees Worked With
June 09, 2023
I had a great experience buying my new Lyriq from Scott Herrick. The car was built to my specifications and there were no surprises during the purchase process. I really appreciate the professionalism of Herrick. The car was built to my specifications and there were no surprises during the purchase process. I really appreciate the professionalism of this dealership. I feel like Scott went out of his way to accommodate my schedule and get my Lyriq ready for delivery as fast as possible and was a great communicator. More
by anna.merritt
Employees Worked With
June 09, 2023
Good service. Kind people. Chevrolet excellence. Foundation dealership expertise. Our ONLY Chevy dealer...and we drive a distance for it. Kind people. Chevrolet excellence. Foundation dealership expertise. Our ONLY Chevy dealer...and we drive a distance for it. More
by JANETWATKINS911
Employees Worked With
June 02, 2023
I had a great experience at foundation Chevrolet. The employees made me feel comfortable and they did the favor to finish my truck before 6 and they did! Thank you The employees made me feel comfortable and they did the favor to finish my truck before 6 and they did! Thank you More
by AVASQU38
Employees Worked With
