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Foundation Chevrolet & Cadillac - Service Center
Wheat Ridge, CO
292 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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292 Reviews of Foundation Chevrolet & Cadillac - Service Center
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June 14, 2023
I have had the worst experience ever at this car dealership. My 2014 corvette Z51 has been in the repair department for going on 3 months now. I have had to call multiple times, just to be left on h dealership. My 2014 corvette Z51 has been in the repair department for going on 3 months now. I have had to call multiple times, just to be left on hold and ignored. They had a miscommunication with the warranty company, and lost weeks of time. I would advise NOBODY TAKE YOUR CAR TO THE REPAIR DEPARTMENT. They don't care about the customer and the time it takes for repair. I will never take my car back here, if I could I would rate 0 stars. The repair department is terrible, and really ruined this dealership experience. It honestly has been the worst experience of my life. Please find a different repair shop, the people don't care. UPDATE I was told not to return and that they don't need customers like me. I bought a $50,000 dollar corvette from this dealership and Michael Chase and Chad Raskin were the worst people to ever deal with. Michael Chase needs major reform. Chad Raskin told me not to return and "They don't need customers like me." The WORST dealership in Colorado. UPDATE For months I expressed my discern with this dealership. I asked multiple times for courtesy vehicle, I asked multiple times that you guys work to get this resolved. It all fell on deaf ears. I am extremely disappointed with the customer service, if you wanted to go above and beyond, you would have taken care of my Uber bills, my rental bill, or even had me in a courtesy vehicle. The management team told me, “there was nothing they could do.” I was told I could wait outside. I was told not to come back. Don’t allege that you took care of my vehicle, or my concerns. This dealership is still awful. More
by MATTCARRUTHERS13
Verified CustomerEmployees Worked With
Chad Raskin
June 13, 2023
The service center was clean, organized, and well-maintained. The technicians were highly skilled and knowledgeable, addressing my concerns with expertise and efficiency. They took the time to e well-maintained. The technicians were highly skilled and knowledgeable, addressing my concerns with expertise and efficiency. They took the time to explain the repairs and maintenance required for my vehicle, providing transparent and honest recommendations. More
by AMTAPP
Employees Worked With
Chad Raskin
June 13, 2023
Positives: The service team is friendly, and the facility is clean. The team has always met timing estimates for pick-up. Outgoing communication from your team/progress reports during repairs. Ha facility is clean. The team has always met timing estimates for pick-up. Outgoing communication from your team/progress reports during repairs. Have improved in answering the phone in the service department and calling back customers. Could improve: When I've taken my cars for service at other dealers, they have returned them clean and charged. I think this would make customers feel better for paying a bit more for service than a corner mechanic and/or for having to deal with a recall. Similarly, when I've taken my cars for recall fixes in the past, I've been offered loaner cars. I think that goes a long way toward instilling brand loyalty when customers are having a bad experience with the brand. Last, I've often had to wait several minutes to get acknowledged and checked in for service, and when members of the team continue to look at their screens instead of welcoming me in, it's frustrating. Would be great if they just looked up and said "xx will be with you in just a moment." or gave a wave and a finger for one minute if on the phone. If your staff needs a quiet place to do desk work, it should not be where customers drop off cars, and an inexpensive remodel could put the back two desks behind glass or a cubby wall. More
by TEVASIENICKI
Employees Worked With
I didn't work directly with Chad. Can't comment either way., Chad Raskin
June 09, 2023
Good service. Kind people. Chevrolet excellence. Foundation dealership expertise. Our ONLY Chevy dealer...and we drive a distance for it. Kind people. Chevrolet excellence. Foundation dealership expertise. Our ONLY Chevy dealer...and we drive a distance for it. More
by JANETWATKINS911
Employees Worked With
Chad Raskin
June 09, 2023
I had a great experience buying my new Lyriq from Scott Herrick. The car was built to my specifications and there were no surprises during the purchase process. I really appreciate the professionalism of Herrick. The car was built to my specifications and there were no surprises during the purchase process. I really appreciate the professionalism of this dealership. I feel like Scott went out of his way to accommodate my schedule and get my Lyriq ready for delivery as fast as possible and was a great communicator. More
by anna.merritt
Employees Worked With
Chad Raskin
