Foundation Chevrolet & Cadillac
Wheat Ridge, CO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Easy, quick, and professional! Great communication! They dismissed right on time and added in a car wash. Great communication! They dismissed right on time and added in a car wash. More
Although the Cadillac service department was not open, the technicians were able to make sure my car was taken care of. the technicians were able to make sure my car was taken care of. More
The service center was clean, organized, and well-maintained. The technicians were highly skilled and knowledgeable, addressing my concerns with expertise and efficiency. They took the time to e well-maintained. The technicians were highly skilled and knowledgeable, addressing my concerns with expertise and efficiency. They took the time to explain the repairs and maintenance required for my vehicle, providing transparent and honest recommendations. More
Positives: The service team is friendly, and the facility is clean. The team has always met timing estimates for pick-up. Outgoing communication from your team/progress reports during repairs. Ha facility is clean. The team has always met timing estimates for pick-up. Outgoing communication from your team/progress reports during repairs. Have improved in answering the phone in the service department and calling back customers. Could improve: When I've taken my cars for service at other dealers, they have returned them clean and charged. I think this would make customers feel better for paying a bit more for service than a corner mechanic and/or for having to deal with a recall. Similarly, when I've taken my cars for recall fixes in the past, I've been offered loaner cars. I think that goes a long way toward instilling brand loyalty when customers are having a bad experience with the brand. Last, I've often had to wait several minutes to get acknowledged and checked in for service, and when members of the team continue to look at their screens instead of welcoming me in, it's frustrating. Would be great if they just looked up and said "xx will be with you in just a moment." or gave a wave and a finger for one minute if on the phone. If your staff needs a quiet place to do desk work, it should not be where customers drop off cars, and an inexpensive remodel could put the back two desks behind glass or a cubby wall. More
Communication was good and the explanation of work performed was detailed. I would return for any additional work in the future. performed was detailed. I would return for any additional work in the future. More
I had a great experience buying my new Lyriq from Scott Herrick. The car was built to my specifications and there were no surprises during the purchase process. I really appreciate the professionalism of Herrick. The car was built to my specifications and there were no surprises during the purchase process. I really appreciate the professionalism of this dealership. I feel like Scott went out of his way to accommodate my schedule and get my Lyriq ready for delivery as fast as possible and was a great communicator. More
Good service. Kind people. Chevrolet excellence. Foundation dealership expertise. Our ONLY Chevy dealer...and we drive a distance for it. Kind people. Chevrolet excellence. Foundation dealership expertise. Our ONLY Chevy dealer...and we drive a distance for it. More
The dealership was a bit shady with their practice. They require you to buy an after market warranty for the interior and exterior of the vehicle. The cost is $2000.00. When I stated I didn’t want this They require you to buy an after market warranty for the interior and exterior of the vehicle. The cost is $2000.00. When I stated I didn’t want this, I was told it was a required purchase. There was problems with the financing as well. My credit is stellar and was approved right away. Unfortunately I was out of town for an extended time so the paperwork was sent overnight to me. Everything was signed and sent back. Then the request for pay stubs came through. This was provided promptly. I was notified that the bank was taking a while to fund the loan. Without my permission the finance office submitted the request for loan to multiple other banks. I was only notified of this because I have a fraud alert on my credit report and one of the banks notified me. When I inquired about this, I was told they needed a back up plan for loan funding. Although I completely understand the need to have funding, the fact that this was not discussed with me prior to running my credit was unacceptable. Within a week of having the truck we noticed there was a problem with the drivers side mirror. It was taken to the service department. We were told the mirror was on springs and the movement was normal. This was questioned as the passenger mirror does not move the same way. It was agreed that the service department would order a new one. This process took nearly 2 months. During that 2 months Ryan in service made many promises to follow up with us but never kept those promises. We had to make multiple phone calls during that time to get updates. We were told the part was ordered but when we asked the parts department, it was stated the part was never ordered. This process has been very frustrating and this is a dealership I would not recommend to anyone. More