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Fort's Toyota of Pekin - Service Center

North Pekin, IL

4.8
574 Reviews

574 Reviews of Fort's Toyota of Pekin - Service Center

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December 31, 2016

Honesty is important I bought my 2013 Tundra from Bob, the nicest salesman, (deceased) who knew his product well. I had all my service work done as scheduled, on time, wit More

by Honestypays4
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Eric Stahl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wagner
February 24, 2016

Horribly Declining Service I have bought 3 Camry Hybrids from Forts over the last 10 years with no issues on the first 2. The last one is a 2012 XLE Hybrid. About 6-9 months aft More

by Rob M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Deanna (Customer Service Manager)
Mar 09, 2016 -

Fort's Toyota of Pekin responded

Rob, sorry we couldnt get together with a free repair to your door locks. Back at 80,000 miles I was happy to help you out with the drivers door door lock at no cost. Today, even though you didnt buy an extended warranty on the car, Toyota was still willing to pay half the bill at 100,000 miles. I will tell you from experience, that Toyota is very generous and is willing to go the extra mile even in situations like this. If I could have done more service for free, I would have loved to give you that news. Let me know if change your mind and want to get a repair done. Thanks, Eric Stahl Service Manager.

Mar 10, 2016 -

Rob M responded

Eric, I am still waiting on the quote to fix the remaining doors. I have not heard a word from your Administrative Assistant since I spoke with her over 2 weeks ago.

September 06, 2015

increasingly disappointed I scheduled service on my 2015 Tab 4 online. Upon arriving the service writer told me to write down my name and address on a post it note. My arm was More

by LennyGB53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I have no idea who I spoke with.
February 06, 2015

EXCELLENT SERVICE I have purchased a number of Toyota vehicles from the dealership and all have been serviced by the very professional service TEAM at FORTS TOYOTA. More

by review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Becker,Randy Wanner
Feb 16, 2015 -

Fort's Toyota of Pekin responded

Thank you for the positive feedback. We appreciate the trust you place in us with the maintenance of your vehicles!

February 01, 2015

Excellent Employee I had the privilege of working with one of your Service Advisors named Kevin Becker. I took my car in because of my low tire pressure light and when More

by Debs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Becker
December 27, 2012

Had to get a key made. They cut it, synced it, did everything you have to do to it to make it work & got me in & out of there in no time. And for a lot less than everybody else wanted to charge me. More

by coachjavy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm not sure who all worked on this?
December 07, 2012

I have been to Fort's on numerous occasions. They are always friendly, efficient and informative as to the needs of my car. The service desk people are especially professional. More

by trspon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Becker
January 30, 2012

Always a great experience at Fort's. I have never been disappointed. Staff and service is always excellent! Love the feel of a family owned business that focuses on their customers. More

by ando184
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Nixon
January 09, 2012

Since buying a Camry in 2003 and a Sienna in 2005 at Fort's Toyota in Pekin I have been able to rely on their service department for great care and attention. Appointments are quickly given and Kevin More

by J. Bagley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Eric
December 09, 2011

All experiences with service department personnel have been great. Kevin in particular is exceptionally helpful. Any problems are dealt with promptly and completed to your satisfaction. More

by rtprof
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
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