Fort's Toyota of Pekin - Service Center

They have kept my 2006 Hybrid Highlander purchased here new going strong over 300,000 miles and still getting me around dependably. I'm curious to see how miles we can get it to last. new going strong over 300,000 miles and still getting me around dependably. I'm curious to see how miles we can get it to last. More

Chad, Brandon and the rest are really good at their jobs and give great service. If they find you vehicle has problems that you are not aware of, you can depend on them to be honest about what they have fou and give great service. If they find you vehicle has problems that you are not aware of, you can depend on them to be honest about what they have found and know they will fix it right. More

Brandon Calvert I have had the opportunity 3 times to be helped by Brandon Calvert in the service dept. Brandon treated me with respect, dignity and understanding. I I have had the opportunity 3 times to be helped by Brandon Calvert in the service dept. Brandon treated me with respect, dignity and understanding. I was having issues with my new 2018 Camry making strange noises. Brandon helped me each time I had to return to try to diagnose the problem. He took his time to make sure I was satisfied and I especially liked the fact that he understood my frustration and he did all he could to resolve the issue. I am hopeful that this issue is resolved. Thanks, Brandon, for helping to take care of the problem. More

Tires at a great price!! They not only matched a competitors price but beat them by $39.00. They picked up my Sequoia and dropped it back off at my house cleanerer then when i They not only matched a competitors price but beat them by $39.00. They picked up my Sequoia and dropped it back off at my house cleanerer then when it left. The interior was wiped down as well. Very pleased with their service....It was above and beyond what I expected. Kevin has always gone above and beyond. I like that I can call him and he set everything up for me. My new wife has two Camry’s from Fort’s and we are talking about trading one in soon for a small SUV and it’s a no brainer where and who we will be buying it from!! (Kevin Carrington) More

Great service. Our family owns two different Toyotas. We have taken our Toyotas to Fort's Toyota of Pekin for service over the past 10 years, and we have never been Our family owns two different Toyotas. We have taken our Toyotas to Fort's Toyota of Pekin for service over the past 10 years, and we have never been disappointed in their professionalism. They keep us posted as the service progresses and lets us know if there is some unexpected issue comes up that we had not anticipated, along with price for same. Great people to work with. More

Honest, Top Notch Service There is no other place I will go for the service of my vehicles (also one is not even a Toyota). Treated like family and concerns/questions addresse There is no other place I will go for the service of my vehicles (also one is not even a Toyota). Treated like family and concerns/questions addressed quickly. Simply put when I went to buy a new Toyota there was no way I was going anywhere else. Knowing the TRD Pro 4runner is being serviced here it will be on the road for many many years to come. More

Honesty is important I bought my 2013 Tundra from Bob, the nicest salesman, (deceased) who knew his product well. I had all my service work done as scheduled, on time, wit I bought my 2013 Tundra from Bob, the nicest salesman, (deceased) who knew his product well. I had all my service work done as scheduled, on time, with Fort's. Didn't seem to be a problem. I thought all my work was being done. One time I was told my brakes had 50 percent and my tires that also. Since I had a trip coming up, in a few months, and pull a trailer, figured I'd have new brakes and tires done to be on the safe side. Time for my next oil change comes up. (For a month, I'd been slowly loosing air in my left rear tire and hubby would put air in). I took to Fort's for oil change, check and fix left rear tire and rotate tires. When I checked out, I asked if tire had been fixed. I was told by Chad nothing had been found wrong. I said it had been losing air for a month! I also questioned about the brakes and this time they were supposedly fine! So now I'm REALLY confused! $80. Some dollars. I just left. Did they DO anything? A week later, LEFT REAR tire is low of air again!!! My husband called, got service manager, Eric. Was told truck tires were rotated, he had on video and truck was up on rack. Husband said couldn't have been done. Eric then said there were 2 trucks just alike that day and he'd call us back. He called back and said we were correct, they weren't rotated because they knew we were going to be replacing tires soon! Unbelievable! I said, "but you charged me for it!" He said he thought it was an honest mistake. He agreed to send a check for the rotation cost, which they did....but not an apology at all, was included!!! NEVER WILL WE DO BUSINESS WITH THIS DISHONEST COMPANY AGAIN!!! How do I know they changed my oil all those times I took it there? Rotated the tires? Who knows? More