Fort's Toyota of Pekin - Service Center

When my 2006 Highlander Hybrid wouldn't start unexpectedly, Eric was able to diagnose the possible reason over the phone. He was right and I was able to get it started with a jump. That probabl unexpectedly, Eric was able to diagnose the possible reason over the phone. He was right and I was able to get it started with a jump. That probably sounds too simple but hybrid battery systems are a little more complex that usual. Cody ordered a new battery and Chad & the service department got it installed quickly. What I appreciated most was the respectful way I was treated - no condescension or attitude about not being able to change the battery myself. Sadly, that's not the case at every dealership. My husband and I used to be GM-only car buyers, until we were burned by them five years ago. We felt good about the deal Fort's gave us on this Highlander, and have been exceptionally pleased by them ever since. Our salesman Nick Armstrong (he's no longer there, unfortunately)was very knowledgeable, professional and honest. We were honest with the sales mgr Ben Weaver about the problems with our trade-in, but he made us a deal that was more than fair. We gladly return to Forts's for regular maintenance and have found their service dept. to be second to none. Love the service facility, too! More