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Fort's Toyota of Pekin - Service Center

North Pekin, IL

4.8
540 Reviews

540 Reviews of Fort's Toyota of Pekin - Service Center

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May 06, 2021

Great service and the nicest people who are looking after my interests. I highly recommend Fort's service department. Thanks Chad and Jenna for making my experience great! More

by raemers13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna
April 27, 2021

Better than a family reunion. Everyone friendly and helpful. Got me right in, explained what was needed to correct the problem and everything was completed on time. More

by Rghayes37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2021

Showed up on time for my appointment. They looked overbooked. I asked if they had time to perform my maintenance, and they said yes, it would be 45 minutes-1 hour. I waited 45 minutes, and they had More

by Troy
Recommend Dealer
No
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2021

Great help. Fast service. Friendly staff In all departments. Would come back for other services. i have been going here for several years and am happy with my experience. More

by emdutton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Calvert
April 19, 2021

Fort Toyota has the best customer service I have ever experienced. They are always friendly, helpful and knowledgeable. My husband and I both will only have Toyotas from Fort's More

by centralheating10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Calvert
April 17, 2021

I have a 2005 Camry that I bought at Forte's Toyota. It has been serviced exclusively by Torte's. The service department has been outstanding. More

by mprusak232
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad. Give him 5 Stars
April 15, 2021

Got my van in for tire repair and they got me a new time quickly. The service manager was very helpful and took care of me over the phone completely including my payment. More

by RSKRUMPE2811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Fort's Toyota of Pekin responded

It was no seat, glad I was able to help! Eric

April 08, 2021

I waited for my car, and it took a bit longer than I thought it should have. They acknowledged and remedied the situation. It’s why 99% of the time I go to Forts for my service. More

by Alyak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Calvert
April 07, 2021

This dealership aims to please!They are custom focused This dealership aims to please! They are custom focused and want a buyer for life. They make it their mission to make sure you are satisfied. More

by pricealice2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klarrisa Kee, Matt Wagner, Brandon Calvert, Janice Seitz
April 07, 2021

Great, I love Forts Toyota, but why am I required to type 25 words in order to do rest of survey? It's like you don't care about all of my responses unless I write something. If this provision is still here More

by denny.rybacki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klarrisa Kee, Matt Wagner, Brandon Calvert, Janice Seitz
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