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Fort's Toyota of Pekin - Service Center

North Pekin, IL

4.8
541 Reviews
Call Service Center (309) 382-4000

541 Reviews of Fort's Toyota of Pekin - Service Center

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November 08, 2021

Was able to get me in right away with a problem I had with my tire. I also had oil changed. Kept me informed on what was happening with my car. Very happy More

by ann.trumpy21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Calvert
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November 06, 2021

Wasn’t advised I needed a front end alignment. That was an extra $100 added onto new tires, rotors and brakes. Would have liked to been told ahead of time. I always have good service and I appreciate the More

by DAVEQ63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Calvert
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November 05, 2021

Your service people have always been the best and the service is excellant. I am always satsfied when the service is do e. More

by amklein0969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 04, 2021

I work full time. I LOVE that Forts will pick up and deliver my car for servicing. Wonderful! More

by AREED11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Calvert, Janice Seitz
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November 03, 2021

They were great to work with and really took care of all my needs and concerns! More

by kimstr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 03, 2021

Good, honest people work for Fort's Toyota. I went in for an oil change and a cracked radiator was discovered. The service department contacted the extended warranty company and my radiator was totally cover More

by S_SALADINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 28, 2021

First recommended $900 repair. Then found nothing wrong. The problem is not fixed. Will continue to monitor the problem. More

by bradwenger21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't know
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Oct 28, 2021 -

Fort's Toyota of Pekin responded

The Prius that came in had initially asked us to look for a vibration when braking. We did check and found that the front and rear brakes are bad. All pads and Rotors need to be replaced. After a call from someone in your family, it was further described as a full-time vibration. At that point, we used a scan tool and found a #2 cylinder misfire code was in the history of your ECU. While it was not active during the visit, it could be THE problem. Chad drove the car extensively to try and recreate the problem. All of this, we did free of charge. Keep us posted on the misfire, but let us know if we can help on those brakes.

Oct 28, 2021 -

bradwenger21 responded

Thank you. The problem was not vibration with braking, it was at speeds over 50 mph. Will continue to monitor.

October 26, 2021

We are NEVER disappointed in the service and treatment at Fort’s. That is why we do business there instead of Peoria! More

by NJHODGE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Calvert, Janice Seitz
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Oct 26, 2021 -

Fort's Toyota of Pekin responded

Thanks for the kind words!

October 21, 2021

Great service! They always provide me with multiple options, so I can make the best decision. More

by saulespinal6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Calvert
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October 14, 2021

Disappointed the blue tooth connection continues to be an issue. Have had this worked on 3 times, no sucess More

by SEARLERK
Recommend Dealer
No
Employees Worked With
Name not listed
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