Fort's Toyota of Pekin - Service Center

The one year checkup on my Rav 4 took less time than I had been quoted. Nice job!! had been quoted. Nice job!! More

Was quoted $100 for an oil change when I made appointment. Had a $25 coupon, and was given a bill for $91.96 at the end. Surprise! Oil filter was priced at $7.95, which is over 33% more than the appointment. Had a $25 coupon, and was given a bill for $91.96 at the end. Surprise! Oil filter was priced at $7.95, which is over 33% more than the msrp advertised on the Toyota parts website. The gasket was priced at $1.65, which is over 8% more than the Toyota website msrp price. Invoice did not list the brand of oil used, referred to it as "bulk" oil. Will go back to buying oil, filter and gasket separately, and pay an independent for labor and disposal only. 3 stqrs instead if 2 because the job was done in 1/2 hour. More

Great service, very detailed in explaining what was done and what needed done. Easy to schedule and what needed done. Easy to schedule More

very disappointed in Toyota Corporation supply chain management had to wait 6 months for replacement parts for a recall management had to wait 6 months for replacement parts for a recall More

Service did not answer their phone or call back after I left a message. This happened twice last Monday. On the 3rd call I had to insist the receptionist find someone to take the call. left a message. This happened twice last Monday. On the 3rd call I had to insist the receptionist find someone to take the call. More

The dealership service department has always been good. The personnel are knowledgeable and always friendly. The personnel are knowledgeable and always friendly. More

I was pleased that Fort's helped me out by picking up my vehicle and then delivering it to my house when the work was completed. I had never depended on this service in the past and Fort's came though for vehicle and then delivering it to my house when the work was completed. I had never depended on this service in the past and Fort's came though for me when I had conflicts. More

Service was professional, done correctly and in a reasonable time. Miguel represents Fort's very well and is an excellent service advisor reasonable time. Miguel represents Fort's very well and is an excellent service advisor More

Excellent employees who are most helpful, knowledgeable, and respectful. They are informative without being pushy. Completely trust the service department for honesty and skill. and respectful. They are informative without being pushy. Completely trust the service department for honesty and skill. More

Excellent dealership for service since moving here two years ago. Dylan is very personal & professional! years ago. Dylan is very personal & professional! More