Fort's Toyota of Pekin

Excellent Service/Price My husband and I drove 2 hours to buy a (used) car at Fort's and were by no means disappointed. The car looked exactly as it appeared online. Our sale My husband and I drove 2 hours to buy a (used) car at Fort's and were by no means disappointed. The car looked exactly as it appeared online. Our sales person (Neil) was outstanding, friendly, matter of fact and straight forward. No high pressure and so was the financing dept. Overall an excellent experience and would highly recommend. We are very pleased with our car, we researched for over a month and Fort's by far had the best price/deal we found. VERY happy! More

Had to get a key made. They cut it, synced it, did everything you have to do to it to make it work & got me in & out of there in no time. And for a lot less than everybody else wanted to charge me. everything you have to do to it to make it work & got me in & out of there in no time. And for a lot less than everybody else wanted to charge me. They were professional in every way. They did not try to charge me for anything else. They did not try to talk me into anything else. I was amazed & speechless & I am seldom at a loss for words. I could not recommend these guys any more or rate them any higher! In fact, I drove 100 miles & past two other central Illinois dealerships because their ratings were so high...now I know why! If you want to deal w/ people whose word is their bond, who understand outstanding customer service-then accept no substitute. IF my wife needs anything for her Toyota I will be sending her to Fort's. Thanks to each & every Fort's employee who made my long trip & stress to replace this key such a "stress-free" experience. And Happy 2013 to all of you! More

I have been to Fort's on numerous occasions. They are always friendly, efficient and informative as to the needs of my car. The service desk people are especially professional. always friendly, efficient and informative as to the needs of my car. The service desk people are especially professional. More

Always a great experience at Fort's. I have never been disappointed. Staff and service is always excellent! Love the feel of a family owned business that focuses on their customers. disappointed. Staff and service is always excellent! Love the feel of a family owned business that focuses on their customers. More

Since buying a Camry in 2003 and a Sienna in 2005 at Fort's Toyota in Pekin I have been able to rely on their service department for great care and attention. Appointments are quickly given and Kevin Fort's Toyota in Pekin I have been able to rely on their service department for great care and attention. Appointments are quickly given and Kevin and Eric have been very helpful and pleasant to deal with. That is much appreciated. More

All experiences with service department personnel have been great. Kevin in particular is exceptionally helpful. Any problems are dealt with promptly and completed to your satisfaction. been great. Kevin in particular is exceptionally helpful. Any problems are dealt with promptly and completed to your satisfaction. More

I have taken my van there for all the service so far, and it has over 85,000 miles. The staff there always treats me respectfully. I am a woman, and I have a mechanical engineering degree and used to be a it has over 85,000 miles. The staff there always treats me respectfully. I am a woman, and I have a mechanical engineering degree and used to be a Powertrain design engineer for Caterpillar for many years. So I know when they are trying to bluff me to get extra costs. They have never done that! Unlike many other dealers; and I greatly appreciate it. The waiting area, especially the one for small children, is a HUGE plus for my family. My kids are actually excited to come along & get the oil changed. And disappointed when it's ready! That makes the trip easier on all of us. All of the service they have ever done for us has been very professional and will keep us coming back. More

Probably the friendliest place to get you Toyota services in downstate Illinois. Chad and the rest of the folks at Pekin Toyota are great. I needed some work done on my car and was ready for the worst. Ch in downstate Illinois. Chad and the rest of the folks at Pekin Toyota are great. I needed some work done on my car and was ready for the worst. Chad showed me what repairs were a priority and helped me do the essential repairs first. Thanks!!!!! More

I took my Highlander Hybrid in for a 90,000 mile service. An unexpected problem turned up during the servicing. Not only was the problem solved but Fort's Toyota saved me money. This is the second time the An unexpected problem turned up during the servicing. Not only was the problem solved but Fort's Toyota saved me money. This is the second time the service department has saved me money. All of the service employees are very knowledgable and take very good care of the customers. I will always buy from Fort's and use their service department. They are the best. More

When my 2006 Highlander Hybrid wouldn't start unexpectedly, Eric was able to diagnose the possible reason over the phone. He was right and I was able to get it started with a jump. That probabl unexpectedly, Eric was able to diagnose the possible reason over the phone. He was right and I was able to get it started with a jump. That probably sounds too simple but hybrid battery systems are a little more complex that usual. Cody ordered a new battery and Chad & the service department got it installed quickly. What I appreciated most was the respectful way I was treated - no condescension or attitude about not being able to change the battery myself. Sadly, that's not the case at every dealership. My husband and I used to be GM-only car buyers, until we were burned by them five years ago. We felt good about the deal Fort's gave us on this Highlander, and have been exceptionally pleased by them ever since. Our salesman Nick Armstrong (he's no longer there, unfortunately)was very knowledgeable, professional and honest. We were honest with the sales mgr Ben Weaver about the problems with our trade-in, but he made us a deal that was more than fair. We gladly return to Forts's for regular maintenance and have found their service dept. to be second to none. Love the service facility, too! More